Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

HelpCrunch Inbox Screenshots

iPad

iPhone

About HelpCrunch Inbox

HelpCrunch app lets you stay connected with your customers anywhere and anytime.

• Talk to your customers on the go
• Capture leads proactively
• Market your products and delight customers with a speedy service
• Assign team members or departments to chat
• Get all contact details
• Send email follow-ups right from the chat
• Assign statuses to your conversations
• See who's online among your customers
• Instantly show or hide your HelpCrunch chat widget
• Change your team availability (online/offline)
• Set up notifications you want to receive

Easy navigation and responsive design make interactions smooth and hassle-free.

What's New in the Latest Version 1.20.3

Last updated on Mar 4, 2024

Old Versions

Small bug fixes and stability improvements

Version History

1.20.3

Mar 4, 2024

Small bug fixes and stability improvements

1.20.2

Dec 27, 2022

• Added inserting link to knowledge base article for email messages
• Fixed output formatting in messages
• Updated SDK version

1.20.1

Feb 2, 2022

Stability improvements

1.20.0

Jan 22, 2022

Support for rich messages sent from the editor on the web:
• images inside the content of a message
• links on knowledge base article inside the content of a message
• message attachments
Various bug fixes and improvements.

1.19.6

Sep 21, 2021

Many major fixes for reported issues and numerous stability improvements

1.19.5

Jun 24, 2021

Stability improvements

1.19.4

Jun 10, 2021

Minor improvements

1.19.3

Nov 5, 2020

If you want to reduce everyday distractions, it’s important to limit how many notifications you’re getting on your phone. To help you do just that, we have updated our notification settings. Take control of your notifications and increase productivity right away.

1.19.2

Oct 26, 2020

1.19.1

Jul 30, 2020

This time it's not a usual update! We added a few neat features that will help you close deals and customer requests easier while you’re on the go:

• Assign agent to a chat – manage your chats more productively, together with your team;
• Assign department to a chat – route your chats to a department that is more qualified to help with a request;
• Leave private notes – share additional chat context that’s only visible to your colleagues;
• Work with your custom inboxes – reply to chats from your custom inboxes created on the web;
• And the most requested of the bunch, The User Profile – get all contact details together with your custom data while chatting with a customer;

Besides new features, you can also expect a much smoother performance and overall app experience due to major bug fixes and lots of other improvements.

1.18.2

Jun 4, 2020

• Stability improvements
• Now you can write us right from the app by going to “Chat with us” section in the main app menu

1.18.1

Mar 26, 2020

Fixed two rare crashes to bring more stability to the app.

1.18

Mar 18, 2020

- Small bug fixes

1.17

Mar 17, 2020

Feedback Report