Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Hydro One Mobile Screenshots

iPhone

About Hydro One Mobile

We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View ‘time of use’ usage details and more!

Power Outage Map

Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including:

• Number of customers affected
• Estimated restoration time
• Cause of the outage (if known)
• Repair crew status

The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.

What's New in the Latest Version 1.5.5

Last updated on Mar 15, 2024

Old Versions

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

Version History

1.5.5

Mar 15, 2024

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

1.5.4

Aug 1, 2023

Updated contact information to better serve our customers

1.5.3

Dec 15, 2022

Minor bug fixes

1.5.2

Jun 29, 2022

Bug fixes and improvements

1.5.1

Feb 26, 2020

• You can now report a power outage from the app, in addition to finding out the latest status on existing outages
• You can also see 'future planned outages' on the map up to 4 weeks in advance, giving you time to plan around a potential power outage in your area
• Other minor bug fixes

We appreciate your feedback! You can submit feedback by emailing webmaster@hydroone.com

1.5.0

Oct 28, 2019

NEW - Hydro One has added access to the myAccount self-service portal within the app! This will enable Hydro One customers to:

• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View ‘time of use’ usage details and more!

1.4.0

Jan 17, 2019

Updated the outage map

1.3.5

May 30, 2017

- Bug fixes

1.3.1

Oct 31, 2016

- Bug fixes

1.3

Sep 6, 2013

- support for iOS 7