iDash for CMS

Free

1.0for iPhone, iPad

Aura Alliance

Developer

Apr 17, 2015

Update Date

Utilities

Category

App Store

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

iDash for CMS Screenshots

iPad

iPhone

About iDash for CMS

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter where you are. Here is the list of real-time statistics presented with this app. We will be adding new features based on your feedbacks with the upcoming updates.

•Agents Available
•Agents in ACD Call
•Agents in ACW
•Agents in AUX
•Agents in Ringing
•Agents in Other
•Calls Waiting
•Abandoned Calls
•Average Answer Time
•Average Talk Time
•Oldest Call Waiting
•ACD Calls in Period

With iDash for CMS you can easily manage your supervisor users by server-side. You can choose which supervisor user will see which locations and skills.

Monitor Avaya CMS Real-time Data with 5 seconds interval!
Thanks to our CMS Bridge Service, it is possible to use iDash for CMS also with low-bandwidth Edge Network Connection.

This application only works with a Separate Server Solution developed by Empatel and requires data connection like Wi-fi, 3G or Edge. Your data connection may be charged by the Cellular Service Provider.