Infor LN Mobile Service
Free
10.8.13for iPhone, iPad and more
1.9
1 Ratings
Infor Global Solutions, Inc.
Developer
123.6 MB
Size
Mar 20, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
Infor LN Mobile Service Screenshots
About Infor LN Mobile Service
Infor LN Mobile Service provides field service engineers quick access to relevant resources and data.
The engineer is linked to a service center and is responsible for performing service activities assigned to the designated service center. The service engineer can use this application as a virtual office remotely, to accomplish their day-to-day tasks.
Examples are: the registration of labor, materials and other costs, adding inspection information, registration of general hours and report the visit completed. Engineers are also able to register new calls, attach images and documents, lookup inventory levels and installations.
Infor LN Mobile Service is fully integrated with Infor LN and can also be used off-line.
Please, ask you administrator for the proper information to be able to connect to Infor LN, or refer to LN solution 1645209.
The engineer is linked to a service center and is responsible for performing service activities assigned to the designated service center. The service engineer can use this application as a virtual office remotely, to accomplish their day-to-day tasks.
Examples are: the registration of labor, materials and other costs, adding inspection information, registration of general hours and report the visit completed. Engineers are also able to register new calls, attach images and documents, lookup inventory levels and installations.
Infor LN Mobile Service is fully integrated with Infor LN and can also be used off-line.
Please, ask you administrator for the proper information to be able to connect to Infor LN, or refer to LN solution 1645209.
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What's New in the Latest Version 10.8.13
Last updated on Mar 20, 2024
Old Versions
This version provides a few bug fixes:
- It was not possible to print the 2nd reference (reference B) on the visit report.
- It was not possible to print the actual finish time on the visit report (on document level).
Refer to KB 2330140 on the Infor support portal for all the details.
- It was not possible to print the 2nd reference (reference B) on the visit report.
- It was not possible to print the actual finish time on the visit report (on document level).
Refer to KB 2330140 on the Infor support portal for all the details.
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Version History
10.8.13
Mar 20, 2024
This version provides a few bug fixes:
- It was not possible to print the 2nd reference (reference B) on the visit report.
- It was not possible to print the actual finish time on the visit report (on document level).
Refer to KB 2330140 on the Infor support portal for all the details.
- It was not possible to print the 2nd reference (reference B) on the visit report.
- It was not possible to print the actual finish time on the visit report (on document level).
Refer to KB 2330140 on the Infor support portal for all the details.
10.8.12
Mar 4, 2024
This version provides new functionality and bug fixes.
New functionality:
- Change username and password more easily.
- Edit actual down time.
- Extra visit filters.
- Options to hide calls, hours and diagnosis.
- Call groups and call priorities.
- Problem and solution text in serial history.
Refer to KB 2306977 on the Infor support portal for all the details.
New functionality:
- Change username and password more easily.
- Edit actual down time.
- Extra visit filters.
- Options to hide calls, hours and diagnosis.
- Call groups and call priorities.
- Problem and solution text in serial history.
Refer to KB 2306977 on the Infor support portal for all the details.
10.8.11
Dec 19, 2023
This version provides the following bug fixes:
- Installation group was not visible on the activity and visit if the item was not serialized.
- App crashed sometimes when adding or scanning a serial number for a new material line.
- The duration of the activity was not preserved when changing planned start date of the activity.
- Installation group was not visible on the activity and visit if the item was not serialized.
- App crashed sometimes when adding or scanning a serial number for a new material line.
- The duration of the activity was not preserved when changing planned start date of the activity.
10.8.10
Nov 8, 2023
This version provides fixes for the following bugs:
- It is not possible to authenticate via Azure AD.
- Mobile Service is frequently logging out; authentication screen appears too often.
- It is not possible to authenticate via Azure AD.
- Mobile Service is frequently logging out; authentication screen appears too often.
10.8.9
Oct 31, 2023
This version provides several bug fixes:
- Physical breakdown effectuation time is not correctly updated.
- Files attached to serialized items can not be downloaded.
- Bar code scan is including the last check digit.
- The engineer's car is not defaulted when adding a material.
- Entry in General Hours is moving to previous day.
- Order reference is defaulted with meaningless value.
Refer to KB 2317372 on the Infor Support portal for the details.
- Physical breakdown effectuation time is not correctly updated.
- Files attached to serialized items can not be downloaded.
- Bar code scan is including the last check digit.
- The engineer's car is not defaulted when adding a material.
- Entry in General Hours is moving to previous day.
- Order reference is defaulted with meaningless value.
Refer to KB 2317372 on the Infor Support portal for the details.
10.8.7
Aug 1, 2023
Fixed issue in visit and activity general screen which could lead to crashes
10.8.6
Jul 26, 2023
This version provides the following new functionality:
- Change Business Partner master data.
- Multi Data Language support (MDL). Also known as Multi Data Language Enablement (MLE).
- Search installations based on address.
Refer to KB 2290570 on the Infor Support portal for all the details.
- Change Business Partner master data.
- Multi Data Language support (MDL). Also known as Multi Data Language Enablement (MLE).
- Search installations based on address.
Refer to KB 2290570 on the Infor Support portal for all the details.
10.8.5
Jul 20, 2023
This version provides a bug fix: activity descriptions were not displayed anymore.
10.8.4
Jul 12, 2023
This version provides several bug fixes.
Refer to KB 2304467 on the Infor Support Portal for the details.
Refer to KB 2304467 on the Infor Support Portal for the details.
10.8.3
Mar 23, 2023
This version contains a bug fix for the “Cannot make a connection at the moment” message. This message often appeared during the first sync after not using the app for a while, while there was a VPN connection.
10.8.2
Mar 9, 2023
This version provides new functionality for LN Mobile Service integrating with LN10.6, LN10.7, LN10.8, and LN CE. It also has several bug fixes.
New functionality:
- Show all texts for a visit in one screen.
- Contact Information of Serialized Item on Visit Report.
Refer to KB-2280395 on the Infor Support Portal for all the details.
New functionality:
- Show all texts for a visit in one screen.
- Contact Information of Serialized Item on Visit Report.
Refer to KB-2280395 on the Infor Support Portal for all the details.
10.8.1
Dec 15, 2022
New functionality available for LN 10.6, LN 10.7, LN 10.8 and LN CE:
- One visit report for multiple engineers.
- Optional Signing of Visit Report.
- Configurable plus/minus interval for quantities and durations.
- Item Signals.
- Log GPS Data based on interval.
Refer to KB 2267559 on the Infor Support Portal for all the details and the bug fixes.
- One visit report for multiple engineers.
- Optional Signing of Visit Report.
- Configurable plus/minus interval for quantities and durations.
- Item Signals.
- Log GPS Data based on interval.
Refer to KB 2267559 on the Infor Support Portal for all the details and the bug fixes.
10.8.0
Oct 17, 2022
This version provides several bug fixes:
- 'Object reference not set to an instance of an object error' occurred when deleting a service user template in LN.
- It was possible to use a material for which there was no inventory without getting a warning.
- Bench stock data was not downloaded to the app when enabling Bench Stock in the Service User Template.
- 'Object reference not set to an instance of an object error' occurred when deleting a service user template in LN.
- It was possible to use a material for which there was no inventory without getting a warning.
- Bench stock data was not downloaded to the app when enabling Bench Stock in the Service User Template.
10.7.26
Sep 21, 2022
- Attach documents to calls.
- Background synchronization.
- Search term scanning.
- Bug fixes.
Refer to KB 2252365 on the Infor Support Portal for all the details.
- Background synchronization.
- Search term scanning.
- Bug fixes.
Refer to KB 2252365 on the Infor Support Portal for all the details.
10.7.25
Jul 8, 2022
Bug fix: error message 'Could not create visit report. Could not move PDF file...' appeared when finalizing the visit.
10.7.24
Jul 5, 2022
Bug fix: sometimes app did not react when tapping the Finalize button on the visit report.
10.7.23
Jun 30, 2022
New functionality:
- Use planned activity times as actual activity times.
Bug fixes:
- 'Error while handling pre-process fields' message in Data Sending Errors screen.
- Error without error message in Data Sending Errors screen.
- Sync icon kept on spinning after a connection loss.
- Unclear messages in case of no connection/connection loss. Improved messages.
- When visit report creation failed the visit was still finalized. Now it is not finalized anymore.
- Revoking token did not work correctly (Cloud).
Refer to KB 2255190 on the Infor Support Portal for all the details.
- Use planned activity times as actual activity times.
Bug fixes:
- 'Error while handling pre-process fields' message in Data Sending Errors screen.
- Error without error message in Data Sending Errors screen.
- Sync icon kept on spinning after a connection loss.
- Unclear messages in case of no connection/connection loss. Improved messages.
- When visit report creation failed the visit was still finalized. Now it is not finalized anymore.
- Revoking token did not work correctly (Cloud).
Refer to KB 2255190 on the Infor Support Portal for all the details.
10.7.21
Jun 7, 2022
This version provides new functionality and bug fixes.
New functionality:
- Document sorting and filtering.
- Easy navigation to item information and serialized item information.
- Support for rental agreements.
- Option to disable activity completion confirmation.
Refer to KB 2234385 on the Infor support portal for all the details.
New functionality:
- Document sorting and filtering.
- Easy navigation to item information and serialized item information.
- Support for rental agreements.
- Option to disable activity completion confirmation.
Refer to KB 2234385 on the Infor support portal for all the details.
10.7.20
Mar 10, 2022
Version 10.7.20 provides a geolocation bug fix.
10.7.19
Mar 2, 2022
Version 10.7.19 provides the following bugs fixes:
- Mobile Service did not immediately adjust to a time zone change of the device.
- Reported time on call card in calls list differed from reported time on call detail.
- Mobile Service did not immediately adjust to a time zone change of the device.
- Reported time on call card in calls list differed from reported time on call detail.
10.7.18
Feb 22, 2022
Version 10.7.18 provides synchronization performance improvements.
Refer to KB 2238811 on the Infor Support Portal for all details.
Refer to KB 2238811 on the Infor Support Portal for all details.
10.7.17
Jan 26, 2022
Version 10.7.17 provides new functionality and bug fixes.
Install LN solution KB 2229147 to use the new functionality and bug fixes.
New functionality:
- Print start time and end time of labor hours and travel time on Visit Report for hours that have been processed.
- Show Other Costs in Serial History.
Refer to KB 2229147 on the Infor Support Portal for all the bug fixes and other details.
Install LN solution KB 2229147 to use the new functionality and bug fixes.
New functionality:
- Print start time and end time of labor hours and travel time on Visit Report for hours that have been processed.
- Show Other Costs in Serial History.
Refer to KB 2229147 on the Infor Support Portal for all the bug fixes and other details.
10.7.16
Dec 22, 2021
Version 10.7.16 provides new features and bug fixes.
Install LN solution KB 2215331 to use the new features and bug fixes.
Some of the bug fixes are:
- End time for tasks hours was not shown in the task list items.
- When inserting a task, sometimes start date and finish date showed year 1-1-0001.
- On an iPad the file selection menu only appeared after rotating the device from landscape to portrait or vice versa.
Refer to KB 2215331 on the Infor Support Portal for all the bug fixes and other details.
Install LN solution KB 2215331 to use the new features and bug fixes.
Some of the bug fixes are:
- End time for tasks hours was not shown in the task list items.
- When inserting a task, sometimes start date and finish date showed year 1-1-0001.
- On an iPad the file selection menu only appeared after rotating the device from landscape to portrait or vice versa.
Refer to KB 2215331 on the Infor Support Portal for all the bug fixes and other details.
10.7.15
Nov 26, 2021
Version 10.7.15 provides a bug fix:
When the user tapped a .msg file Mobile Service would not react to it.
With this new version Mobile Service will open a menu from which the user can select an app that is capable of displaying the contents of the file.
When the user tapped a .msg file Mobile Service would not react to it.
With this new version Mobile Service will open a menu from which the user can select an app that is capable of displaying the contents of the file.
10.7.14
Nov 18, 2021
Version 10.7.14 provides a few bug fixes:
- When the app synchronized data with LN Cloud Edition an error '401 Not Authorized' could appear when there was a lot of time between 2 synchronizations.
- An error 'Object reference not set to an instance of an object' occurred in certain situations during a sync.
- Other cost item code could not be printed on the visit report.
- When the app synchronized data with LN Cloud Edition an error '401 Not Authorized' could appear when there was a lot of time between 2 synchronizations.
- An error 'Object reference not set to an instance of an object' occurred in certain situations during a sync.
- Other cost item code could not be printed on the visit report.
Infor LN Mobile Service FAQ
Click here to learn how to download Infor LN Mobile Service in restricted country or region.
Check the following list to see the minimum requirements of Infor LN Mobile Service.
iPhone
Requires iOS 8.0 or later.
iPad
Requires iPadOS 8.0 or later.
iPod touch
Requires iOS 8.0 or later.
Infor LN Mobile Service supports English, Dutch, French
