Jitbit Helpdesk
An easy-to-use help desk app
Free
4.10for iPhone, iPad and more
Age Rating
Jitbit Helpdesk Screenshots
About Jitbit Helpdesk
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.
Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.
Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam
We try to add new features to our help desk mobile app every month or so.
Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.
Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.
Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam
We try to add new features to our help desk mobile app every month or so.
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What's New in the Latest Version 4.10
Last updated on Jan 17, 2024
Old Versions
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
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Version History
4.10
Jan 17, 2024
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
4.9
Sep 9, 2023
Bug and design fixes
4.8.2
Aug 2, 2023
Bug fixes
4.8.1
Aug 1, 2023
Bug fixes
4.8
Jul 12, 2023
Bug fixes
4.6
Jul 3, 2023
* Rich text editor when writing a reply or a new ticket
* New login flow
* Bug fixes
* New login flow
* Bug fixes
4.5.1
Mar 16, 2023
* Fixed editing text custom field in the ticket details
* Fixed editing selection combo custom fields in the ticket details and when creating a new ticket
* Fixed editing selection combo custom fields in the ticket details and when creating a new ticket
4.5
Mar 2, 2023
* Ability to submit tickets on behalf for technicians by
* Fixed custom fields on the new ticket and ticket details pages
* Made relative dates shorter
* A lot of ticket filter fixes
* Fixed canned response search
* KB articles are now inserted with an HTML link
* Fixed keyboard overlapping content everywhere
* Fixed custom fields on the new ticket and ticket details pages
* Made relative dates shorter
* A lot of ticket filter fixes
* Fixed canned response search
* KB articles are now inserted with an HTML link
* Fixed keyboard overlapping content everywhere
4.4
Feb 14, 2023
* Full tag management: add, see and filter by tags
* Some design fixes in various areas
* More reliable login workflow
* Some design fixes in various areas
* More reliable login workflow
4.3
Jan 9, 2023
* Fully featured ticket filter
* Added support for "top announcement bar" and "new ticket note" settings
* Pre-select the new ticket category according to the settings
* Hide "mark as spam" and "delete" for non-techs
* Fixed a bug with new comments no appearing and not refreshing
* Fixed canned responses
* Hide subscribers after posting a comment
* Added support for "top announcement bar" and "new ticket note" settings
* Pre-select the new ticket category according to the settings
* Hide "mark as spam" and "delete" for non-techs
* Fixed a bug with new comments no appearing and not refreshing
* Fixed canned responses
* Hide subscribers after posting a comment
4.2
Aug 22, 2022
* Fixed multiple issues with image and file downloads and caching
* Fixed real-time refresh putting tickets in incorrect places
* Infinite scroll instead of an ugly "more" button
* Getting 50 ticket instead of 20 by default
* Fixed not refreshing tickets after a period of inactivity
* Fixed the glitchy pull-to-refresh on the ticket list
* Fixed real-time refresh putting tickets in incorrect places
* Infinite scroll instead of an ugly "more" button
* Getting 50 ticket instead of 20 by default
* Fixed not refreshing tickets after a period of inactivity
* Fixed the glitchy pull-to-refresh on the ticket list
4.1
Aug 3, 2022
* Show attachments along with file sizes in replies and tickets (not just on the ticket details page)
* Ability to sort tickets
* Full subscribers management: see ticket subscribers, add and remove them, select recipients for your replies
* Stable real-time updates in the ticket list and ticket view - no need to manually refresh
* Fixed new comment textbox capitalization behaviour
* Show a loading overlay while a reply is being submitted
* Showing ticket integration data in ticket details
* Support for default values in custom field dropdowns
* Dark theme automatic text contrast
* Ability to sort tickets
* Full subscribers management: see ticket subscribers, add and remove them, select recipients for your replies
* Stable real-time updates in the ticket list and ticket view - no need to manually refresh
* Fixed new comment textbox capitalization behaviour
* Show a loading overlay while a reply is being submitted
* Showing ticket integration data in ticket details
* Support for default values in custom field dropdowns
* Dark theme automatic text contrast
4
Jun 21, 2022
* Refreshed design: new colours and layouts.
* 30% better performance and lower bundle size
* Show actual ticket counts instead of "20+"
* Check mandatory custom fields when submitting new tickets
* Updated icon
* Fixed the image viewer
* Fixed opening files (pdfs, etc)
* Other bug fixes
* 30% better performance and lower bundle size
* Show actual ticket counts instead of "20+"
* Check mandatory custom fields when submitting new tickets
* Updated icon
* Fixed the image viewer
* Fixed opening files (pdfs, etc)
* Other bug fixes
3.8.2
Mar 9, 2022
Fixed bugs
3.8.1
Jan 4, 2022
Ticket assignee fix
3.8
Dec 8, 2021
* Fixed "Login with Google"
* Fixed comment bar styling in the light theme
* Added loading indicator when creating a ticket
* Fixed autogrow textarea on new ticket text area
* Fixed opening a new ticket from a push notification
* Fixed comment bar styling in the light theme
* Added loading indicator when creating a ticket
* Fixed autogrow textarea on new ticket text area
* Fixed opening a new ticket from a push notification
3.7.2
Sep 8, 2021
Fixed "Login with Google"
3.7.1
Aug 25, 2021
* Fixed assigning tickets
* Fixed dropdown custom fields
* Fixed dropdown custom fields
3.7
Aug 6, 2021
* Dark theme! Switch the them in settings
* Ability to edit time spent in ticket details
* Ability to change a due date
* View and remove ticket subscribers (adding is coming in the next release)
* 70% faster initial load time
* Hide keyboard when searching for tickets
* Fixed a bug when assignees were updated when opening ticket details
* Ability to edit time spent in ticket details
* Ability to change a due date
* View and remove ticket subscribers (adding is coming in the next release)
* 70% faster initial load time
* Hide keyboard when searching for tickets
* Fixed a bug when assignees were updated when opening ticket details
3.6
Jun 11, 2021
* Much faster performance and lower app size
* Added an ability to edit custom fields on the ticket details screen
* Tuned font sizes on the main ticket view
* Fixed a bug where settings were not persistent between the sessions
* Added "share" to the ticket options popover
* Fixed a ticket refresh bug after the first login
* Fixed logging out
* Improved load time - splash screen now hides much faster
* Fixed assignee dropdown not showing the initial value on load
* Pre-select "normal" priority on the new ticket screen
* Tons of other bug fixes
* Added an ability to edit custom fields on the ticket details screen
* Tuned font sizes on the main ticket view
* Fixed a bug where settings were not persistent between the sessions
* Added "share" to the ticket options popover
* Fixed a ticket refresh bug after the first login
* Fixed logging out
* Improved load time - splash screen now hides much faster
* Fixed assignee dropdown not showing the initial value on load
* Pre-select "normal" priority on the new ticket screen
* Tons of other bug fixes
3.5
Apr 20, 2021
* A lot of fixes for the most annoying bugs
* Huge performance improvement
* Huge performance improvement
3.4
Mar 9, 2021
* Many live chat improvements
* 70% performance improvement
* Ticket page redesign
* 70% performance improvement
* Ticket page redesign
3.3
Jul 6, 2020
* The app is now faster and smoother all around
* A lot of bug fixes and stability improvements
* Ability to view PDF and other file attachments within the app
* Share links to a ticket to anywhere
* A lot of bug fixes and stability improvements
* Ability to view PDF and other file attachments within the app
* Share links to a ticket to anywhere
3.2.2
Aug 20, 2019
Position the cursor in-between the greeting and the signature
3.2.1
Aug 7, 2019
Fixed display of combo selection custom field values
Fixed autocapitalisation when writing replies
Fixed autocapitalisation when writing replies
Jitbit Helpdesk FAQ
Click here to learn how to download Jitbit Helpdesk in restricted country or region.
Check the following list to see the minimum requirements of Jitbit Helpdesk.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Jitbit Helpdesk supports English
