KidCare Anywhere
Free
44.1for iPhone, iPad and more
7.9
19 Ratings
Children's Mercy Hospital
Developer
42.9 MB
Size
Dec 5, 2022
Update Date
Medical
Category
12+
Age Rating
Age Rating
KidCare Anywhere Screenshots
About KidCare Anywhere
KidCare Anywhere offers you access to a Children’s Mercy pediatric provider in minutes via smartphone, tablet or computer to help treat your child’s non-emergency conditions. Providers can discuss, provide guidance, and often treat your child’s minor ailments and illnesses from the comfort of your own home – or anywhere – offering you a convenient solution from experts who specialize in treating children. In fact, Children’s Mercy has been repeatedly recognized by U.S. News & World Report as one of “America’s Best Children’s Hospitals.”
KidCare Anywhere offers the following important features for families:
• Available 4 p.m. to 10 p.m., 7 days a week
• Be seen by a Children’s Mercy pediatric provider
• Available via smartphone, tablet or computer for video appointments
• Little to no waiting, often seeing a provider in minutes
• Private and secure
When to use KidCare Anywhere:
We can provide guidance and treatment for common conditions, such as fever, cough, congestion, runny nose, allergies, pink eye, sore throat, minor rash, minor strains, upset stomach or other minor symptoms. Children with serious or life-threatening injuries or illnesses should go directly to the emergency room. Following the appointment, your provider may order a prescription when appropriate, sent to your preferred pharmacy.
KidCare Anywhere offers the following important features for families:
• Available 4 p.m. to 10 p.m., 7 days a week
• Be seen by a Children’s Mercy pediatric provider
• Available via smartphone, tablet or computer for video appointments
• Little to no waiting, often seeing a provider in minutes
• Private and secure
When to use KidCare Anywhere:
We can provide guidance and treatment for common conditions, such as fever, cough, congestion, runny nose, allergies, pink eye, sore throat, minor rash, minor strains, upset stomach or other minor symptoms. Children with serious or life-threatening injuries or illnesses should go directly to the emergency room. Following the appointment, your provider may order a prescription when appropriate, sent to your preferred pharmacy.
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What's New in the Latest Version 44.1
Last updated on Dec 5, 2022
Old Versions
Mute Call: Practitioners can mute users during a session. When they do, users will see a notification.
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Version History
44.1
Dec 5, 2022
Mute Call: Practitioners can mute users during a session. When they do, users will see a notification.
44.0
Aug 26, 2022
Pin Participant: Ability to pin up to two individuals in a call, allowing you to see them side by side. Users can unpin a user by clicking on the pin icon or by going to the context menu.
Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen.
A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call.
A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call.
In a group call when a patient joins later in the call, they will now see Provider's video on their main view
Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen.
A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call.
A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call.
In a group call when a patient joins later in the call, they will now see Provider's video on their main view
43.1
Mar 17, 2022
Improve user notification in a session:
At the beginning of a session, a user will now see 'Connecting...' with a spinner animation until the other user has successfully joined the call. If the remote user is unable to join the call due to unknown reasons, the application will show 'Unable to join' message after 30 seconds.
UI enhancements:
A user can change other participant's video to 'Fit to frame' or 'Fill frame'. Fill frame will crop the other participant's video and fill it within the available frame. Fit to frame will fit the participant's video within the available frame.
Dynamic localization:
The iOS App can now dynamically localize the text in the App based on the language sent to the practice. This brings parity between the web/browser and iOS app experience. If the practice is set to a different language, then the iOS App will default to the language set to the device. If the iOS App does not support the language set to the device, then it defaults to English.
At the beginning of a session, a user will now see 'Connecting...' with a spinner animation until the other user has successfully joined the call. If the remote user is unable to join the call due to unknown reasons, the application will show 'Unable to join' message after 30 seconds.
UI enhancements:
A user can change other participant's video to 'Fit to frame' or 'Fill frame'. Fill frame will crop the other participant's video and fill it within the available frame. Fit to frame will fit the participant's video within the available frame.
Dynamic localization:
The iOS App can now dynamically localize the text in the App based on the language sent to the practice. This brings parity between the web/browser and iOS app experience. If the practice is set to a different language, then the iOS App will default to the language set to the device. If the iOS App does not support the language set to the device, then it defaults to English.
43.0
Nov 29, 2021
Improved Notifications:
Users will see an error icon and message next to the user who fails to publish their video.
Users will receive the message Microphone or camera are being blocked when the other user fails to publish due to a microphone or camera issue.
Users will receive the message Participant cannot connect due to network issues when the other user fails to reach Teladoc Health Network.
Users will receive the message Stream error when the App is trying to detect the reason for failure or when the reason is unknown.
Prioritization of visible participants thumbnails: Users can view the participant who is speaking and all others who have spoken recently. This feature is enabled by default. When the user scrolls through the thumbnails the feature gets disabled. The user can re-enable* it by clicking on the new show first user button.
*iPhone users do not have a button to re-enable this feature from the iOS Patient app as the feature is enabled and disabled automatically.
Onboarding screens: During a fresh install, the user will now be presented with a set of screens requesting permissions required by the app during a consultation. These permissions include:
1. Camera and microphone
2. Notification
3. Local Network Access
Note: Users will not be able to proceed in the app if they deny access to any mandatory permissions.
Support Push Notifications:
When a patient uses the iOS Patient App for an appointment and navigates away from the waiting page, they will be notified with a push notification when their practitioner joins the call. Clicking on the push notification will take the user directly into the video call.
Waiting page for iOS Patient App:
Users using the iOS App will have a similar experience on the waiting page as in the browser (Web App). No app release is required to make any text changes on the waiting page
Pre-Call Network tests:
Enhanced the ability to detect and troubleshoot issues when trying to connect to the Teladoc Health Network. In the event that a firewall or other security appliance prevents adequate access to the Teladoc Health Network, the user will be notified and troubleshooting steps provided to allow the user to clearly understand any network connectivity issues and help the user based on their role and network connection; with personalized tips. This helps to ensure users are able to have a virtual care encounter from private and secure networks.
Blur Background:
A user can now blur their background by enabling this new feature in a call. This can deliver a more professional experience between patient and practitioner. NOTE: Blurring background might not prevent sensitive information from being visible to other people in the call. If you don't see this option in the video session, then the feature might not be available on your iOS device.
Low battery alert:
When a user joins a call from a device that has a low battery, the user will be presented with an alert to plugin. User will not be able to use battery consuming features like Blur background until they plugin.
Improved Notifications:
Users are presented with a message ‘You are muted’ when they try to talk while they are on audio mute. The notification will dismiss itself after a certain time or if the user unmutes themselves.
UI enhancements:
Users can now easily identify which features are enabled or disabled in the drawer
Interpreter notifications enhancements:
The Interpreter accepted the call and will be joining soon notification is dismissed automatically when an Interpreter joins the call.
Status Bar:
The status bar is now visible to the users in a virtual encounter. User can view their network (Wi-fi or cellular) strength or their battery level during the encounter
Users will see an error icon and message next to the user who fails to publish their video.
Users will receive the message Microphone or camera are being blocked when the other user fails to publish due to a microphone or camera issue.
Users will receive the message Participant cannot connect due to network issues when the other user fails to reach Teladoc Health Network.
Users will receive the message Stream error when the App is trying to detect the reason for failure or when the reason is unknown.
Prioritization of visible participants thumbnails: Users can view the participant who is speaking and all others who have spoken recently. This feature is enabled by default. When the user scrolls through the thumbnails the feature gets disabled. The user can re-enable* it by clicking on the new show first user button.
*iPhone users do not have a button to re-enable this feature from the iOS Patient app as the feature is enabled and disabled automatically.
Onboarding screens: During a fresh install, the user will now be presented with a set of screens requesting permissions required by the app during a consultation. These permissions include:
1. Camera and microphone
2. Notification
3. Local Network Access
Note: Users will not be able to proceed in the app if they deny access to any mandatory permissions.
Support Push Notifications:
When a patient uses the iOS Patient App for an appointment and navigates away from the waiting page, they will be notified with a push notification when their practitioner joins the call. Clicking on the push notification will take the user directly into the video call.
Waiting page for iOS Patient App:
Users using the iOS App will have a similar experience on the waiting page as in the browser (Web App). No app release is required to make any text changes on the waiting page
Pre-Call Network tests:
Enhanced the ability to detect and troubleshoot issues when trying to connect to the Teladoc Health Network. In the event that a firewall or other security appliance prevents adequate access to the Teladoc Health Network, the user will be notified and troubleshooting steps provided to allow the user to clearly understand any network connectivity issues and help the user based on their role and network connection; with personalized tips. This helps to ensure users are able to have a virtual care encounter from private and secure networks.
Blur Background:
A user can now blur their background by enabling this new feature in a call. This can deliver a more professional experience between patient and practitioner. NOTE: Blurring background might not prevent sensitive information from being visible to other people in the call. If you don't see this option in the video session, then the feature might not be available on your iOS device.
Low battery alert:
When a user joins a call from a device that has a low battery, the user will be presented with an alert to plugin. User will not be able to use battery consuming features like Blur background until they plugin.
Improved Notifications:
Users are presented with a message ‘You are muted’ when they try to talk while they are on audio mute. The notification will dismiss itself after a certain time or if the user unmutes themselves.
UI enhancements:
Users can now easily identify which features are enabled or disabled in the drawer
Interpreter notifications enhancements:
The Interpreter accepted the call and will be joining soon notification is dismissed automatically when an Interpreter joins the call.
Status Bar:
The status bar is now visible to the users in a virtual encounter. User can view their network (Wi-fi or cellular) strength or their battery level during the encounter
42.1
Aug 23, 2021
• Session controls for iPad:
Similar to other Teladoc Health applications, the session controls are now at the bottom of the screen. Users can view hidden session controls by clicking on the more option.
• Thumbnail layout changes for iPad:
Thumbnails are re-arranged at the top of the screen instead of laying over the patient video. The user can scroll through all thumbnails.
• Nudge users to native app:
If the user has the appropriate iOS App installed on their device, when a user clicks on the appointment link, the iOS App will launch.
• Blur Background:
A user can now blur their background by enabling this new feature in a call. This will helps to have professional calls between patient and practitioner.
Note: Blurring background might not prevent sensitive information from being visible to other people in the call.
Note: If you don't see this option in the video session, then the feature might not be available on your iOS device.
• Support International language on iOS Apps:
The user can now see the text in the language set as the default language on their iOS device. The following languages are supported as part of this release: Spanish (Spain),
Chinese (Hong Kong), English (Canada), English (United Kingdom), German (Germany), Greek (Greece), Portuguese (Brazil), Portuguese (Portugal), French (France), Italian (Italy).
Similar to other Teladoc Health applications, the session controls are now at the bottom of the screen. Users can view hidden session controls by clicking on the more option.
• Thumbnail layout changes for iPad:
Thumbnails are re-arranged at the top of the screen instead of laying over the patient video. The user can scroll through all thumbnails.
• Nudge users to native app:
If the user has the appropriate iOS App installed on their device, when a user clicks on the appointment link, the iOS App will launch.
• Blur Background:
A user can now blur their background by enabling this new feature in a call. This will helps to have professional calls between patient and practitioner.
Note: Blurring background might not prevent sensitive information from being visible to other people in the call.
Note: If you don't see this option in the video session, then the feature might not be available on your iOS device.
• Support International language on iOS Apps:
The user can now see the text in the language set as the default language on their iOS device. The following languages are supported as part of this release: Spanish (Spain),
Chinese (Hong Kong), English (Canada), English (United Kingdom), German (Germany), Greek (Greece), Portuguese (Brazil), Portuguese (Portugal), French (France), Italian (Italy).
42.0
Jun 15, 2021
Improved User Experience:
• User will no longer see the black placeholder thumbnail for the user in the main view. The practitioner will be able to view the user name in the top left corner of the main view and the context menu in the top right corner next to the name.
Chat icon update:
• Practitioners and Patients will see a new chat icon for a new unread message.
New update notification:
• User will be presented with a message to update their iOS App when a new release is available in the App Store.
App and SDK Version:
• The version number and SDK can now be seen under iOS settings.
• Interpretive services:
A practitioner or other medical professional now have the ability to request interpretive services for a patient session. Users in the video call will see interpreter service-specific notifications when an interpreter is requested in the call. Kindly contact our team to enable this service for your organization.
• Feature enhancements:
Putting a patient on hold within the virtual encounter: Practitioners can now put individual patients On Hold within a virtual encounter so they can have a private conversation with other users. Practitioners can resume the ongoing call with their patient by clicking on the Resume button.
• Improved user experience:
Speaking icon: User will see a green circle with a microphone icon next to the participants who are speaking in the call. The new icon will be under the participant name in the main screen or at the bottom right corner for the thumbnails.
Microphone mute indicator: The ability for users to know who has muted their microphone has been enhanced by the display of a muted microphone icon next to the participant's name.
• Bug Fixes
• User will no longer see the black placeholder thumbnail for the user in the main view. The practitioner will be able to view the user name in the top left corner of the main view and the context menu in the top right corner next to the name.
Chat icon update:
• Practitioners and Patients will see a new chat icon for a new unread message.
New update notification:
• User will be presented with a message to update their iOS App when a new release is available in the App Store.
App and SDK Version:
• The version number and SDK can now be seen under iOS settings.
• Interpretive services:
A practitioner or other medical professional now have the ability to request interpretive services for a patient session. Users in the video call will see interpreter service-specific notifications when an interpreter is requested in the call. Kindly contact our team to enable this service for your organization.
• Feature enhancements:
Putting a patient on hold within the virtual encounter: Practitioners can now put individual patients On Hold within a virtual encounter so they can have a private conversation with other users. Practitioners can resume the ongoing call with their patient by clicking on the Resume button.
• Improved user experience:
Speaking icon: User will see a green circle with a microphone icon next to the participants who are speaking in the call. The new icon will be under the participant name in the main screen or at the bottom right corner for the thumbnails.
Microphone mute indicator: The ability for users to know who has muted their microphone has been enhanced by the display of a muted microphone icon next to the participant's name.
• Bug Fixes
14.40.3
Sep 16, 2020
• Improved session monitoring: Actively checking if the patient has gone away from the app during the intake process or during the video call and if so, to properly update their status and disconnect the patient from the session
• Improved user experience: User will be presented with a gender-neutral silhouette (instead of the black screen) when someone mutes their video
• Support lockdown network: All traffic (media and signalling) for iOS Apps now proxies through the Teladoc Health network
• Improved user experience: User will be presented with a gender-neutral silhouette (instead of the black screen) when someone mutes their video
• Support lockdown network: All traffic (media and signalling) for iOS Apps now proxies through the Teladoc Health network
14.40.2
Aug 7, 2020
In partnership with InTouch Health, we now allow for real-time dynamic management of bandwidth, video frame rate and resolution, to provide the optimum telehealth experience regardless of the type and quality of internet connection being used. Your connection to see a Provider couldn’t be faster or more reliable. Welcome to the NEW KidCare Anywhere!
11.40.0
Apr 9, 2020
In partnership with InTouch Health, we now allow for real-time dynamic management of bandwidth, video frame rate and resolution, to provide the optimum telehealth experience regardless of the type and quality of internet connection being used. Your connection to see a Provider couldn’t be faster or more reliable. Welcome to the NEW KidCare Anywhere!
11.4.106
Aug 9, 2019
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.3.105
Apr 10, 2019
We are continuously improving the patient experience.
11.2.016
Feb 11, 2019
We continue to improve the patient experience with these new features:
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit
11.1.318
Dec 8, 2018
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.1.206
Nov 13, 2018
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.0.003
Sep 11, 2018
We continue to improve the patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account
10.4.115
Jun 26, 2018
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.106
Apr 14, 2018
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.3.300
Jan 31, 2018
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.400
Jan 26, 2018
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.200
Dec 14, 2017
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.1.203
Oct 24, 2017
We continue to improve the patient experience with these new features:
• Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
• With text notifications, having a visit has never been easier. Users can now opt in to receive a text reminder for any scheduled visits.
• If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.
• Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
• With text notifications, having a visit has never been easier. Users can now opt in to receive a text reminder for any scheduled visits.
• If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.
10.0.103
Sep 11, 2017
• Patients can find the type of care or provider they may need more efficiently and quickly than ever before.
• Our new home screen allows patients to navigate available services by category and subcategory, filter views of services that offer on demand visits or scheduled appointments, and search for specific providers and/or services.
• With our newest enhancements, patients can immediately and seamlessly be transferred to another provider, if a follow-up visit is necessary.
• Our new home screen allows patients to navigate available services by category and subcategory, filter views of services that offer on demand visits or scheduled appointments, and search for specific providers and/or services.
• With our newest enhancements, patients can immediately and seamlessly be transferred to another provider, if a follow-up visit is necessary.
9.5.018
Aug 17, 2017
We continue to improve the patient experience with these new features:
• Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
• With text notifications, having a visit has never been easier. Users can now opt in to receive a text reminder for any scheduled visits.
• If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.
• Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
• With text notifications, having a visit has never been easier. Users can now opt in to receive a text reminder for any scheduled visits.
• If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.
9.4.112
May 18, 2017
We continue to improve the patient experience with these new features:
· Our system now keeps a record of a patients’ pre-visit information. This enhancement will improve the user’s overall experience and allow the patient to see a doctor more quickly.
· Our system now keeps a record of a patients’ pre-visit information. This enhancement will improve the user’s overall experience and allow the patient to see a doctor more quickly.
9.3.100
Mar 30, 2017
KidCare Anywhere FAQ
Click here to learn how to download KidCare Anywhere in restricted country or region.
Check the following list to see the minimum requirements of KidCare Anywhere.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
KidCare Anywhere supports English, French, German, Greek, Italian, Portuguese, Spanish, Traditional Chinese
