NorthStar mCare
Free
6.6.16for iPhone, iPad and more
1.9
2 Ratings
Harris, N. Computer Corporation
Developer
89.6 MB
Size
Dec 15, 2023
Update Date
Utilities
Category
4+
Age Rating
Age Rating
NorthStar mCare Screenshots
About NorthStar mCare
NorthStar mCare is a real-time mobile workforce management app available for tablets and laptops. Highly configurable by IT and intuitive for users, service order information flows seamlessly from the office to the field, and back. The result is a continuous, real-time flow of service-order data. No need for printed orders. No need for unnecessary radio traffic. No need to manually enter data back at the office.
With mCare, staff in the field can respond more quickly to customers, as well as update NorthStar CIS in real-time.
Our solution:
- Optimizes the assignment of orders to field staff and increases the productivity of work completed
- Reduces the overhead and administrative costs of manual paper-based dispatching and data entry
- Reduces expensive overtime and non-productive idle times by maximizing workload and staff schedules
- Improves the safety and security of field staff through real-time visibility into locations and statuses
- Enhances customer service by shortening response times to field service requests
With mCare, staff in the field can respond more quickly to customers, as well as update NorthStar CIS in real-time.
Our solution:
- Optimizes the assignment of orders to field staff and increases the productivity of work completed
- Reduces the overhead and administrative costs of manual paper-based dispatching and data entry
- Reduces expensive overtime and non-productive idle times by maximizing workload and staff schedules
- Improves the safety and security of field staff through real-time visibility into locations and statuses
- Enhances customer service by shortening response times to field service requests
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What's New in the Latest Version 6.6.16
Last updated on Dec 15, 2023
Old Versions
- Improved service order update process
- Minor bug fixes
- Minor bug fixes
Show More
Version History
6.6.16
Dec 15, 2023
- Improved service order update process
- Minor bug fixes
- Minor bug fixes
6.6.15
Aug 1, 2023
Features
- Implemented image compression in mCare Field to save space
- Separated the MDMR configuration from the Completion Note configuration (Application Settings)
- 'User Permission' script is now embedded in mCare deployment process
Bugs
- Resolved to create an order in the field is generating multiple orders
- Fixed Images don't come through when SO completes in Field
- Fixed Image attachment in mCare causes bounce-back
- Fixed the mCare Client Debug mode turned ON issue for Field App
6.6.14
May 23, 2023
-A fix has been applied to ensure that communication with the server is in the correct order when a FSR goes from offline to online mode.
-Changes have been made that set the secure data values (e.g., SSN) to NULL. This allows the CIS (nsBL) to process MoveIn service orders without decrypting those values.
-Changes have been made that set the secure data values (e.g., SSN) to NULL. This allows the CIS (nsBL) to process MoveIn service orders without decrypting those values.
6.6.13
Apr 21, 2023
-Changes were made to improve the search related UI elements when searching for an account via an address or meter number
-Added functionality to allow FSRs to update the Longitude and Latitude of an account through the field app
-mCare now accommodates status changes made by MeterSense or Multispeak within the CIS
-Allows recording Meter Reads on MOVEOUT service orders to be available in the CIS (Call Maintenance) upon approval.
-Added functionality to allow FSRs to update the Longitude and Latitude of an account through the field app
-mCare now accommodates status changes made by MeterSense or Multispeak within the CIS
-Allows recording Meter Reads on MOVEOUT service orders to be available in the CIS (Call Maintenance) upon approval.
6.6.12
Jan 26, 2023
- Changes were made to allow a user to connect to the server when using newer mobile operating systems
- Documentation was added to ensure that best practices are followed when executing mobile build processes
- Documentation was added to ensure that best practices are followed when executing mobile build processes
6.6.11
Dec 15, 2022
- Fixed the issue where Service Order bounced back upon completion
- The FSR may now use the address as a search parameter when creating a service order
- The FSR may now use the address as a search parameter when creating a service order
6.6.10
Nov 10, 2022
-Allow for the app to reconnect when the VPN and / or WIFI is disabled
-Fixed the rendering issue for Service Orders being returned to the Accepted tab after clicking the Take Back button
-The default value of the Completion Notes Sync configuration is now set to ENABLED
-Adjusted the reconnect date to be a FSR's service order completion date
-Repaired the meter positions to show in accordance with the index number specified while creating a electric meter profile
-Reactivated the navigate here link in the map section
-Optimized user profiles related queries and improve performance throughout the entirety of the application
-Added a TEST banner across the top of both apps when the Configure Test Environment system settings are enabled
-Fixed the rendering issue for Service Orders being returned to the Accepted tab after clicking the Take Back button
-The default value of the Completion Notes Sync configuration is now set to ENABLED
-Adjusted the reconnect date to be a FSR's service order completion date
-Repaired the meter positions to show in accordance with the index number specified while creating a electric meter profile
-Reactivated the navigate here link in the map section
-Optimized user profiles related queries and improve performance throughout the entirety of the application
-Added a TEST banner across the top of both apps when the Configure Test Environment system settings are enabled
6.6.9
Jul 29, 2022
-Disabled the checkboxes, Approve and Rework By FSR buttons upon a bulk approval.
-Fixed the Auto Move Out settings to prevent them from appearing on the user permissions page with empty values.
-A fix was added to sequence the 'Meter Remove' event first and the 'Meter Install' event second.
-Changes had been made while assigning a service order to a FSR, approving the service order, or completing the service order not resulting in the following errors: "Invalid Bank Account number" or "Requires unmasked account number when payment partner information is not provided"
-Fixed the Auto Move Out settings to prevent them from appearing on the user permissions page with empty values.
-A fix was added to sequence the 'Meter Remove' event first and the 'Meter Install' event second.
-Changes had been made while assigning a service order to a FSR, approving the service order, or completing the service order not resulting in the following errors: "Invalid Bank Account number" or "Requires unmasked account number when payment partner information is not provided"
6.6.8
Jun 15, 2022
-Fixed the meter read order
-Updated MDM/R tables when a service order is completed
-Updated MDM/R tables when a service order is completed
6.6.7
Apr 29, 2022
-addressed server URL storage when the network connection is lost
-matched meter install and removal timestamps
-repaired install date updating in meter maintenance
-repaired rendering in the Completed queue after a user goes offline
-rectified Liquibase exception
-improved Call Code / Call Type sync process between mCare and nsBL
-matched meter install and removal timestamps
-repaired install date updating in meter maintenance
-repaired rendering in the Completed queue after a user goes offline
-rectified Liquibase exception
-improved Call Code / Call Type sync process between mCare and nsBL
6.6.6
Mar 16, 2022
-Updated server fix
6.6.5
Mar 11, 2022
-Image attachments, meter and scheduled date fixes
-Approval page multiple SOs improvement
-Dispatch queue fix
-New mobile icons
-Log4j vulnerability patch
-Approval page multiple SOs improvement
-Dispatch queue fix
-New mobile icons
-Log4j vulnerability patch
6.6.4
Nov 18, 2021
-updates were made to the CT and PT feature
-fixed variance calculations
-serviced the enumeration error
-framework and mobile related software updates
-repaired the undo option for the Approve Field Work screen
-improved the SO completion flag positioning
-fixed variance calculations
-serviced the enumeration error
-framework and mobile related software updates
-repaired the undo option for the Approve Field Work screen
-improved the SO completion flag positioning
6.6.3
Jul 23, 2021
-Performance optimizations
-Bug fixes related to error messages and connectivity
-Library upgrade
-Bug fixes related to error messages and connectivity
-Library upgrade
6.6.2
Jun 22, 2021
-Meter data corrections and session improvements.
-Bill Code adjustment and CIS consistency.
-Various bug fixes and enhancements.
-Bill Code adjustment and CIS consistency.
-Various bug fixes and enhancements.
6.6.1
Apr 8, 2021
FSRs can now update Service Order completion dates
FSRs can now backdate Meter Install dates
Various bug fixes and improvements
FSRs can now backdate Meter Install dates
Various bug fixes and improvements
6.6.0
Jan 20, 2021
-Performance improvement
-CSR Notifications
-Enhanced offline capabilities
-Minor bug fixes
-CSR Notifications
-Enhanced offline capabilities
-Minor bug fixes
6.5
Nov 6, 2020
- Security updates
- Minor bug fixes
- Minor bug fixes
6.4
Aug 28, 2020
Introduce notification levels to allow customers to adjust the frequency of the notification on field units.
Surveys can now be saved offline.
Minor bug fixes.
Surveys can now be saved offline.
Minor bug fixes.
6.3.2
May 29, 2020
-Fix the issue with Service Order bounce back on its status change
-Approve Field Work page : Remove ‘Search Field’
-Approve Field Work page : Office Clerk now able to see Number of Service Order by Type
-Fix various bugs
-Approve Field Work page : Remove ‘Search Field’
-Approve Field Work page : Office Clerk now able to see Number of Service Order by Type
-Fix various bugs
6.3.0
Dec 6, 2019
- Add ability to save in progress Service Orders
- Add Start / Pause functionality (including 'IN PROGRESS' status for Service Orders)
- Bundle claiming of Service Orders in shared queues
- Custom Service Order sequencing
- Fix various bugs
- Add Start / Pause functionality (including 'IN PROGRESS' status for Service Orders)
- Bundle claiming of Service Orders in shared queues
- Custom Service Order sequencing
- Fix various bugs
6.2.0
Aug 1, 2019
- FSRs have the ability to create service orders from a meter number.
- Office Clerk can now Sort and Filter Service orders on the Approval page.
- Minor bug fixes touching transponder functionality, CT and PT ratios, and more.
- Office Clerk can now Sort and Filter Service orders on the Approval page.
- Minor bug fixes touching transponder functionality, CT and PT ratios, and more.
6.1.0
Apr 24, 2019
• Show Service Order History for Account associated with a Service Order. (edited)
• Notify CSR with an email when the S/O created by him was completed in the field
• Add CT/PT operations (add, edit, delete, change) on meters
• Hyperlink to Sensus for all meter types
• Add Document Access support with FileNexus and CIS for Service Order Attachments.
• The FSR will be able to use forgot password option to reset a password.
• The FSR will be able to flag that there was a "Display Issue' and that meter could not be read, this way the service order can still be completed even though the reading was mandatory.
• The FSR by default will only see compatible meter profiles when installing a new meter.
• Various Small improvements
• Notify CSR with an email when the S/O created by him was completed in the field
• Add CT/PT operations (add, edit, delete, change) on meters
• Hyperlink to Sensus for all meter types
• Add Document Access support with FileNexus and CIS for Service Order Attachments.
• The FSR will be able to use forgot password option to reset a password.
• The FSR will be able to flag that there was a "Display Issue' and that meter could not be read, this way the service order can still be completed even though the reading was mandatory.
• The FSR by default will only see compatible meter profiles when installing a new meter.
• Various Small improvements
6.0.5
Mar 26, 2019
Fix: When replacing meter set correct previous read on both meters
6.0.4
Mar 12, 2019
Add restriction on scheduled date to be mandatory when creating a new S/O from field.
Fix: Billing code not valid, when re-installing or replacing a meter.
Fix S/O Sync fails when meter has read date but no reading.
Fix: Billing code not valid, when re-installing or replacing a meter.
Fix S/O Sync fails when meter has read date but no reading.
NorthStar mCare FAQ
Click here to learn how to download NorthStar mCare in restricted country or region.
Check the following list to see the minimum requirements of NorthStar mCare.
iPhone
Requires iOS 10.0 or later.
iPad
Requires iPadOS 10.0 or later.
iPod touch
Requires iOS 10.0 or later.
NorthStar mCare supports English
