ProactiveAssist
Free
1.1.0for iPhone, iPad
Age Rating
ProactiveAssist Screenshots
About ProactiveAssist
The ProactiveAssist mobile app allows employees of an organization to perform different activities which are critical to their daily tasks. The employees will be able to manage their incidents. They will also be able to manage their accounts or reach out to the support team.
Browse Incidents
ProactiveAssist can be integrated with the incident management system of the organization. So, with the help of this app, users can create, update and view incidents associated with their corporate identities. The users will be able check the status and prioirties of their tickets.
Manage Accounts
ProactiveAssist mobile app can be used to reset password and manage password expiry, where the passwords could be from the primary domain or any other linked application of that organization. The users will also be able to edit their registration.
Help desk
ProactiveAssist mobile app also allows users to reach out to the correct Support team based on their geo-location for further assistance, when employees are moving across different geographies.
Federated Search
The Federated Search feature provides advanced search capability to its users. This feature allows
you to easily search relevant information from several unconnected sources.
Browse Incidents
ProactiveAssist can be integrated with the incident management system of the organization. So, with the help of this app, users can create, update and view incidents associated with their corporate identities. The users will be able check the status and prioirties of their tickets.
Manage Accounts
ProactiveAssist mobile app can be used to reset password and manage password expiry, where the passwords could be from the primary domain or any other linked application of that organization. The users will also be able to edit their registration.
Help desk
ProactiveAssist mobile app also allows users to reach out to the correct Support team based on their geo-location for further assistance, when employees are moving across different geographies.
Federated Search
The Federated Search feature provides advanced search capability to its users. This feature allows
you to easily search relevant information from several unconnected sources.
Show More
What's New in the Latest Version 1.1.0
Last updated on Oct 17, 2018
Old Versions
New version includes Federated Search feature.
Federated Search has the following capabilities.
The search feature allows the user to perform a search within a number of sources such as
SupportSoft Knowledge Base, ServiceNow knowledge base, database server, internal wiki
pages or the internet, and Active Directory.
The auto-suggestion search feature gives suggestions of matching content as you type your
query. This feature allows users to quickly find and select a search query from the suggestions
The Federated search is available on the following platforms.
ProactiveAssist for Windows
ProactiveAssist mobile app
User Central Portal
Show More
Version History
1.1.0
Jul 7, 2018
New version includes Federated Search feature.
Federated Search has the following capabilities.
The search feature allows the user to perform a search within a number of sources such as
SupportSoft Knowledge Base, ServiceNow knowledge base, database server, internal wiki
pages or the internet, and Active Directory.
The auto-suggestion search feature gives suggestions of matching content as you type your
query. This feature allows users to quickly find and select a search query from the suggestions
The Federated search is available on the following platforms.
ProactiveAssist for Windows
ProactiveAssist mobile app
User Central Portal
ProactiveAssist FAQ
Click here to learn how to download ProactiveAssist in restricted country or region.
Check the following list to see the minimum requirements of ProactiveAssist.
iPhone
iPad
ProactiveAssist supports English
