Remote Services
Free
7.0.3for iPhone, iPad and more
Age Rating
Remote Services Screenshots
About Remote Services
FIVES Remote Services FRSA is a professional software platform for iPhone and iPad which combines remote video assistance with Augmented Reality (AR) technology to provide quick and immediate video support, help companies identify and resolve problems, assist installation of machines and systems, support troubleshooting process, all from their HQ or home office effectively and quickly.
It allows you to receive support at any time through a video session which allows to see the problem and provide precise instructions through the annotations in Augmented Reality.
Key features:
• Taking photos and recording videos
• Freeze annotations (snap a photo and draw on the image)
• Augmented Reality annotations
• Screen sharing (documents, web pages, etc.)
• Automatic text and voice translation
• QR Code and Barcode scanning
• Digital zoom
It allows you to receive support at any time through a video session which allows to see the problem and provide precise instructions through the annotations in Augmented Reality.
Key features:
• Taking photos and recording videos
• Freeze annotations (snap a photo and draw on the image)
• Augmented Reality annotations
• Screen sharing (documents, web pages, etc.)
• Automatic text and voice translation
• QR Code and Barcode scanning
• Digital zoom
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What's New in the Latest Version 7.0.3
Last updated on Nov 10, 2023
Old Versions
Added new languages: Czech, Korean and Brazilian.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.
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Version History
7.0.3
Nov 10, 2023
Added new languages: Czech, Korean and Brazilian.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.
6.3.5
Nov 21, 2022
- Added support for WorkInstructions.
- Greatly improved AR feature.
- Improved video quality.
- License and privacy documents have now been translated in japanese.
- Fixed some bugs.
- Greatly improved AR feature.
- Improved video quality.
- License and privacy documents have now been translated in japanese.
- Fixed some bugs.
6.0.4
Mar 1, 2022
- Added chinese language.
- Added QR code scanning feature.
- Added support for calls when leaving the assistance queue.
- Added embedded WebExpert support.
- Fixed management of uploaded photos EXIF data.
- Improved GPS location fetching.
- Fixed bug that blocked translated chat messages from being received after changing the translation settings while in assistance.
- Fixed other bugs.
- Added QR code scanning feature.
- Added support for calls when leaving the assistance queue.
- Added embedded WebExpert support.
- Fixed management of uploaded photos EXIF data.
- Improved GPS location fetching.
- Fixed bug that blocked translated chat messages from being received after changing the translation settings while in assistance.
- Fixed other bugs.
5.3.1
May 29, 2021
- Bugfixing
5.1.2
May 14, 2021
- Bugfixing
5.1.1
Apr 20, 2021
Remote Services FAQ
Click here to learn how to download Remote Services in restricted country or region.
Check the following list to see the minimum requirements of Remote Services.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Remote Services supports English, Czech, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
