SmartMobile 9.5.0
Free
9.5.61for iPhone, iPad and more
Age Rating
SmartMobile 9.5.0 Screenshots
About SmartMobile 9.5.0
Zafire’s award winning service and repair management software Smart supports best practice business processes and boosts quality, efficiency, and profitability for its customers. Smart is a comprehensive browser-based integrated software suite that has been designed to provide a complete solution for modern repair and service management businesses. All of Smart’s features have been designed by people with in–depth knowledge of the Service, Repair, ERP and CRM industries.
Requirements: This app is an enhancement for use by Zafire’s service and repair management software Smart customers. It will not work with other field management and repair tracking software packages.
Now Smart customers can improve efficiency and communication with their field engineers by giving them the SmartMobile app to use on their ipads or iphones. SmartMobile allows a field engineer to:
• View his or her current job list, which will be updated from Smart in virtually real-time. Visual and aural alerts will ensure that engineers always know when details of new jobs have arrived.
• View full details of each job, including site address, contact name and number, product, service level, visit details, and any associated tasks.
• Accept a job and record its progress using intuitive wizard style screens. The information that will be displayed or requested on each screen will be completely configurable using Smart. Examples of typical information that might be included for each job are:
• Date and time that the journey to the job commenced
• Date and time that the engineer arrived on site
• Duration of the journey
• Cause of the problem
• Action to be taken
• Parts required to complete the job
• Additional remarks or information
• Follow up notes
• Whether the job is chargeable
• Date and time that the job was completed
• Once a job is completed, confirmation from the customer that the work has been carried out to their satisfaction, including their name and signature
All details of the actions that have been recorded on SmartMobile will updated in Smart in virtually real-time and can be viewed Incident Management.
Requirements: This app is an enhancement for use by Zafire’s service and repair management software Smart customers. It will not work with other field management and repair tracking software packages.
Now Smart customers can improve efficiency and communication with their field engineers by giving them the SmartMobile app to use on their ipads or iphones. SmartMobile allows a field engineer to:
• View his or her current job list, which will be updated from Smart in virtually real-time. Visual and aural alerts will ensure that engineers always know when details of new jobs have arrived.
• View full details of each job, including site address, contact name and number, product, service level, visit details, and any associated tasks.
• Accept a job and record its progress using intuitive wizard style screens. The information that will be displayed or requested on each screen will be completely configurable using Smart. Examples of typical information that might be included for each job are:
• Date and time that the journey to the job commenced
• Date and time that the engineer arrived on site
• Duration of the journey
• Cause of the problem
• Action to be taken
• Parts required to complete the job
• Additional remarks or information
• Follow up notes
• Whether the job is chargeable
• Date and time that the job was completed
• Once a job is completed, confirmation from the customer that the work has been carried out to their satisfaction, including their name and signature
All details of the actions that have been recorded on SmartMobile will updated in Smart in virtually real-time and can be viewed Incident Management.
Show More
What's New in the Latest Version 9.5.61
Last updated on Oct 31, 2018
Old Versions
This app has been updated by Apple to display the Apple Watch app icon.
Fix for jobs sometimes returning with no answers after cause code
Fix for jobs sometimes returning with no answers after cause code
Show More
Version History
9.5.61
Oct 31, 2018
This app has been updated by Apple to display the Apple Watch app icon.
Fix for jobs sometimes returning with no answers after cause code
Fix for jobs sometimes returning with no answers after cause code
9.5.60
May 29, 2018
Logging fix
9.5.59
May 24, 2018
Fix for issue where some users could not hide the keyboard
9.5.58
May 18, 2018
Added additional logging
9.5.57
Apr 19, 2018
Patch fix for 11.3 IOS
9.5.56
Apr 10, 2017
Fix for some devices not beeping or vibrating when jobs are received.
9.5.0
Mar 3, 2017
SmartMobile 9.5.0 FAQ
Click here to learn how to download SmartMobile 9.5.0 in restricted country or region.
Check the following list to see the minimum requirements of SmartMobile 9.5.0.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
SmartMobile 9.5.0 supports English
