STARFACE

STARFACE


STARFACE Communication Hub


Free

8.1.1for iPhone, iPod touch
STARFACE GmbH
Developer
26.8 MB
Size
Nov 29, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
STARFACE Screenshots
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About STARFACE

The STARFACE Communications Hub for your iPhone.

The STARFACE Apps combine powerful high-end business telephony with a seamless integration of instant messaging, voicemail, video chat, and faxing. These features are also available for your iPhone.

The STARFACE Apps bundle all communication channels on your smartphone and turn it into the innovative and modern communications center of your STARFACE telephone system.

The Journal keeps you up to date with everything that happens. Who sent you a chat message? Who called you and left a message on your voicemail? You can see everything concerning your STARFACE account. Your STARFACE Function Keys (BLFs) are also available right on your mobile phone, as are instant messaging and the STARFACE address book. The integrated call manager gives you access to a wide selection of functionality and ease-of-use features such as call brokering (toggling), call forwarding and inquiry hold.

The STARFACE App for iOS works over LTE and Wi-Fi and directly reduces your mobile phone bill.


Features:

Calling
• SIP calls
• GSM calls
• Call-Back by STARFACE PBX
• Call-Through with module installed on STARFACE
• Hold / Toggle
• Blind Transfer / Attended Transfer
• Ad-hoc conference calls

Contacts
• Function Keys and Busy Lamp Fields
• Access to local contacts
• Access to address book hosted on STARFACE PBX

Instant messaging
• Chat with users on STARFACE PBX
• Group chat with users on STARFACE PBX
• Definition of Chat status und status text

Journal
• Displays all missed events
• Separate lists for calls, voicemails, faxes, and chat messages
• Filter by type
• Call list filter by group

Status
• Enable/disable iFMC
• Enable/disable redirections
• Enable/disable DND

Settings
• Encryption
• Standard call method
• Enable/disable phone features
• Enable/disable chat features

Your forum for feature requests and ideas: 
https://support.starface.de/forum/board/65-starface-vorschlagsportal/

System Requirements
• Apple iPhone with iOS 15 or higher
• A STARFACE PBX (Version 7.1.0 or higher)
• For full functionality incl. SIP telephony, a STARFACE App Premium Licence on the STARFACE PBX is required for the particular user.

www.starface.com
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What's New in the Latest Version 8.1.1

Last updated on Nov 29, 2023
Old Versions
Improvements / New Features:
• CarPlay: Improvements in the Contacts menu item
• CarPlay: Improved sorting of displayed Siri results

Bugfixes:
• Various bugfixes

The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
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Version History
8.1.1
Nov 29, 2023
Improvements / New Features:
• CarPlay: Improvements in the Contacts menu item
• CarPlay: Improved sorting of displayed Siri results

Bugfixes:
• Various bugfixes

The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
8.1.0
Sep 27, 2023
Improvements / New Features:
• Support for Apple CarPlay
• STARFACE user interface in CarPlay-equipped cars.

Bugfixes:
• Various bugfixes

The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
8.0.2
Sep 6, 2023
Improvements / New Features:
• Extension of the logs
• Technical optimizations


Bugfixes:
• [SC] In some cases, there was no audio after answering an incoming call. [Call#7845449] [Call#7846359]
• [SC] In some cases, the softphone was not connected and calls were no longer possible. [Call#7846360]
• [SC] When copy and pasting a number with +49 from the clipboard into the numeric keypad of the app, the + was not transferred.
• Bugfixes to possible connection problems after a terminated call.


The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
8.0.1
Jul 26, 2023
Improvements / New Features:
• Call handling optimizations for cases with audio issues after call acceptance.
• Optimizations of the STARFACE Call Screen for incoming calls (if SF App is in foreground): Display of a forward button to be able to forward an incoming call before answering it. 
• Improved display of an incoming Call2Go call (when call is transferred to another device via Call2Go) 
• Display of "+" in keyboard in menu item numeric keypad.

Bugfixes:
• Bugfixes zu einzelnen Fällen in denen es es kein Audio gab nach der Gesprächsannahme eines eingehenden Anrufs. [Call#7845449]
• [SC] Listening to the mailbox via quick dial *9 was interrupted after some time. [Call#7779349]
• After accepting a forwarded Call2Go call while the app was in the foreground, no audio was heard.
• Bug fixes to resolve / prevent app crashes on devices running iOS 15.0 and 15.1.
• Bugfixes to fix / prevent certain app crashes.

The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
8.0.0
Jun 14, 2023
Improvements / New Features:
• In an active call, the numbers/information entered via the keypad (DTMF) are displayed in the Call Manager.
• If the connection setup causes problems (failed), a button to retry the action is now displayed so that the user can quickly and independently start a new attempt to connect to the SF server.
• Enhancement KeepAlive Timer: The app automatically reconnects to the server at regular intervals when the user is logged in and the app is in the foreground, in order to quickly automatically reconnect even in case of potential short connection losses.
• Callback option if call acceptance has technically failed after clicking the Accept button.
-- Display of a message to inform the user.
-- Retry button as a possibility to start the call again (callback).
• Search for direct dial keys in the Keys tab of the Contacts menu item.
• Deletion of fax list entries in the journal.
• Technical revisions of certain code areas.

Bugfixes:
• [SC] A call via the dialing method Call-Through (in connection with the required Call-Through module) to a fully qualified phone number beginning with 00xx failed. [Call#7108406][Call#7105865]
• [SC] [SF PBX 6.7 only] Forwarded calls were sometimes not displayed by name, but "Connect" [Call#7776557]
-- When the device is locked on an incoming SF call, the native iOS call screen for external (not stored) numbers showed "Connect ...".
• In an attended transfer switching back and forth between calls did not work.
• If the STARFACE app was in the foreground when answering an incoming call, the call did not open in full screen.
• Error message on failed login (due to wrong server URL) was displayed 2x in a row.
• When another user logged into the SF iOS app on the same device after logout, the softphone was disabled by default.
• After a new app ringtone was set and saved, the app still rang with the previous ringtone until restart.
• Group faxes were not displayed in the journal / fax list.
• The profile status of users was not correctly displayed / synchronized for all entries in journal entries.
• For fax entries of external fax numbers, a call option was displayed when swiping to the side, although this number cannot be called.
• After a failed login attempt, the next login attempt also failed.
• In the numeric keypad menu item, autocompletion did not give the expected results when entering an external phone number in some cases.
• If the SF app did not have permission to use the microphone, calls with the iPhone, Callback and
• Callthrough dialing modes could not be started either.

The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
7.3.3
Apr 27, 2023
Improvements / New Features:
• [SC] Callback dialing mode can now be used without STARFACE Apps Premium license.
• Optimized display in the "About" menu item.
• Improved logging.
• Display of acknowledgements in the iOS system settings.


Bugfixes:
• [SC] In the journal, already read notifications were displayed as unseen and the counter did not go out.
• [SC] The "instant messaging" permission did not work correctly.
• [SC] Unable to listen to voicemail when Silent switch was set to Silent.
• A direct dial key could not be called with dial mode iPhone (GSM).
• If a user who was logged out or did not exist (anymore) was called, then a "click2dial call" was signaled.
• In some cases an outgoing call that was ended quickly (max. 1 second) rang again after hanging up and had to be ended a second time.


The complete release notes can be found in the STARFACE Knowledge Base:
https://knowledge.starface.de/x/wYAHAQ
7.3.2
Jan 13, 2023
Notes About The Release
- The app is compatible with iOS 16.

Improvements / New Features
- [SC] In the native iOS call list, incoming STARFACE calls are displayed with formatted phone number (+49). Even if public access prefix is enabled. [Call#7143799]
- Display a message when mobile data permission is not given.
- Improvement of logging.
- Optimization of the labels in the Settings/Information section.
- Optimization of the designations in the Status menu item.
- More specific information in displayed error messages.

Bugfixes
- [SC] When activating the softphone, an error message was displayed (No iOS devices found in phone list) [Call#7283850] [Call#7289007].
- [SC][Beta] When activating the app from the background, an error message appeared (Connection failed - UCPModule.XMPPUCPModuleBase.-ModuleError error 3). [Call#7347374]
- [SC] Redirects for group numbers were not displayed [Call#7409710].
- [SC] On an outgoing call with dialing method Callback, the call attempt aborted and an error message was displayed (The phone number cannot be called). [Call#7286071]
- [SC] Incoming call rang only once briefly in iOS app and then disappeared but continues to ring on desk phone [Call#7298935].
- [SC] A call to a service phone number with public access prefix not 0 did not work [Call#7105865]
- [SC] When redialing in the numeric keypad, complemented digits were added at the beginning of the line instead of at the end of the line.
- Bugfixes to prevent certain app crashes.
- Call waiting tone did not end during an active GSM call, although the call attempt was hung up.
- When scheduling a conference, previously existing participants were re-created when creating new participants.
- When scheduling a conference, numerous entries without names were displayed first when adding participants.
- A user who started an spontaneous conference call with other users was kicked out of the conference when merging (occurred only with SF PBX version 6.7.3).
- Caller ID was not displayed in Call Manager when a call was answered while the app was in the background.
- If the app was opened only briefly, an error message was displayed the next time it was opened.
- The speaker was automatically activated during consultation calls when the consultation target hung up.
- When a user logged in with invalid credentials, no error message was displayed.
- If the username was changed by an admin of the STARFACE PBX, the changed name was not automatically displayed in the iOS app.
- In some cases, the app crashed when the user was changed.
- A large number of messages were written in the logs, when the function key for Redirect phone numbers (FORWARD_TO_TARGET) was created for a user using the iOS app.
- When the search field was used during spontaneous conferences, the Contacts window did not close automatically.
- App crashed when More -> Preferences-> About -> Acknowledgements was clicked.
- In some cases, an outgoing call that was ended quickly (less than 1 second) rang again after hanging up and had to be ended a second time.
- In individual cases, calls could not be answered when the app was in the background.
- In individual cases, an incoming call rang again immediately after previous rejection of the call.
- In individual cases, the app crashed when an incoming call was received.
- In individual cases, the app crashed when an incoming call was hung up via the red hang up button.
- In individual cases, users did not send or receive audio in a spontaneous conference.
- In individual cases, both participants had no audio when a call was started via the STARFACE Desktop App per set primary phone for the iOS App.
7.3.0
Sep 29, 2022
Highlights:
• Improved call handling stability due to a stable revised base.
• Call waiting function
• Signal a second incoming SIP call when call waiting is enabled.
• Only the active call is hung up. A call on hold in parallel can then be resumed.
• Redial via the keypad
• Delete journal entries

Bugfixes:
• [SC] Call rang only once briefly and then automatically ended on iPhone, but continued to ring on all other logged in devices. [Call#7111459][Call#7113681][Call#7114329][Call#7134429][Call#7103917][Call#7128561][Call#7136730][Call#7140199][Call#7174574][Call#7158121]
• [SC] In 'Contacts' > 'Keys' no more keys were displayed if a function key of type FORWARD_TO_TARGET (=redirect call numbers to a specific destination) was configured. [Call#7117022][Call#7136892]
• [SC] Toggling between a held call and a still ringing outgoing consultation call caused audio problems (call participants did not hear each other). [Call#6986537]
• [SC] In some cases, an incoming call was not connected correctly after answering if the iPhone was locked. [Call#7178873]
• [SC] Failed to create a new mailbox greeting using the STARFACE App for iOS when the iOS app was selected as the recording medium in the Web UI [Call#7107979][Call#6996412]
• [SC] In individual cases, chat messages were displayed twice in the app. [Call#7140526]
• [SC] Forwarding a call ringing on an iQueue group via the STARFACE App for iOS did not work. [Call#6994335]
• Die App klingelte weiter, wenn der Anruf bereits auf einem anderen Gerät angenommen wurde.
• [SC] Eingehender Anruf kllingelte weiter auf der STARFACE App für macOS obwohl er mit der STARFACE App für iOS bereits angenommen wurde.][Call#7158121]
• When a Click2Dial call was started by primary phone via STARFACE Desktop App for STARFACE App for iOS, users did not hear each other (if iPhone was not locked).• Ein bereits von einem anderen Gerät / einer anderen SF App weitergeleiteter Anruf klingelte in der STARFACE App für iOS weiter.
• When rejecting an incoming call, the caller was not signaled with a busy signal.
• An active call started by the user was muted when a second call came in and call waiting was enabled.
• The Preferences permission did not affect users of the STARFACE App for iOS.
• After a third participant had left the conference, it was no longer possible to add a new third participant to the conference.
• When scheduling a new conference via the app, the "Participant will be called" option was automatically set for the moderator of the conference.
• (...)

Improvements / New Features:
• Improved call handling stability due to a stable revised base.
• [SC] Call waiting can now be used correctly in the app if it has been activated for the user on the STARFACE system. [Call#6962960]
• [SC] Signal a second incoming SIP call when call waiting is enabled. [Call#6960420][Call#7126966][Call#7142704]
• [SC] Only the active call is hung up. A call on hold in parallel can then be resumed. [Call#6997480][Call#7149316][Call#7150851]
• [SC] Delete journal entries [Call#6952251]
• [SC] Extending the logs to improve the detection of duplicates (e.g. double-loaded from chat messages). [Call#7140526]
• A copied number can now be pasted into the number pad more easily.
• Redial via the keypad. By clicking the green button in the numeric keypad, the number that was previously dialed in the keypad is displayed again.
• (...)
7.2.0
Jul 7, 2022
Bugfixes:
- Delete button in number pad was in some cases moved down a bit and did not work correctly (especially with smaller screen sizes).
- A phone number inserted into the numeric keypad via copy & paste could not be edited.
- Call via the dialing method Call-Through in some cases incorrect.
- Various other bug fixes



Improvements:
- Improvements to log files and log file export.
- Other minor improvements.
7.1.2
May 10, 2022
Bugfixes

- Incoming call rang only once briefly and then was automatically terminated on all devices, so it could not be answered.
7.1.1
Feb 7, 2022
Bugfixes


• When creating a new configuration via the STARFACE UP Cloud, the option 'Softphone enabled' could not be activated. 
• When trying to enable the 'Softphone enabled' option during first use of the app, an error message was displayed with the information that no connection to the server is possible. [Call#6966692] 
• From the call list of the native iOS app 'Phone' it was not possible to start a listed STARFACE call. 
• With the 'Softphone enabled' option disabled, it was not possible to make a Call-back call. [Call#7106897] [Call#7107657] 
• If the numeric keypad was opened during an active call started using the dialing mode 'Call-Back', the 'Backspace' key overlapped other keys. 

New Features / Improvements


• The app permissions for microphone, notifications and access to contacts are now only requested after successful login.  
• If the microphone permission is not given, then it is not possible to make a phone call with the app because no microphone can be used. In addition, the 'Softphone enabled' option cannot be turned on.  
• Starting a call directly from the chat screen.  
• Display of search suggestions for auto-completion of the entered phone number in the number block.  
• If the 'Chat enabled' option is disabled, then when opening a chat, an info message 'Chat disabled' is displayed and it is not possible to send a chat message.  
• When a call is initiated using the Call-Back dialing mode, there is a short info notification that the Call-Back call is started.
• Optimization of the design for the display of the 'iFMC' subitem in the Status menu. 
7.1.0
Oct 14, 2021
• From now on, at least iOS 13 (and higher) is required to use STARFACE for iOS.
Bugfixes
• [SC] If a call has been initiated via the keypad, the number entered is no longer displayed in the keypad after the call has ended. [Call#6936311]
• If the filter "Own" was selected in the journal, no entries for chat messages were displayed.
• Bei aktivierter Amtsholung konnte ein Anruf aus der Anrufliste des Journals ohne das angegebene Präfix nicht korrekt gestartet werden.
• Bei aktivierter Amtsholung schlug der Anruf einer voll qualifizierten externen Rufnummer aus dem Nummernblock ohne das angegebene Präfix fehl.
• Bei aktivierter Amtsholung funktionierte der Rückruf einer externen Rufnummer über das Rufsymbol im Reiter Voicemail des Journals nicht korrekt.
• Outgoing call failed when dialing French numbers without international prefix.
• [SC] In some cases the app could not log in to the server when chat was disabled. [Call#6993084] [Call#6993393] [Call#6993938] [Call#6992736] [Call#6992564] [Call#6994172] [Call#6995463] [Call#6989987] [Call#6992802] [Call#6996968]
Improvements / New Features
• Custom ringtone (iPhone ringtone can be selected as ringtone for the STARFACE app).
• [SC] If the public access prefix is activated, outgoing calls without the specified prefix are executed correctly. [Call#6953458] [Call#6945246] [Call#6940808]
• [SC] Calls are dialed with correct country prefix if the user's primary external number is not in the same country as the global line configuration. [Call#6953458]
7.0.1.154
May 18, 2021
* Bugfixes to improve stability.
* If the app could not connect to the STARFACE server because neither WiFi nor mobile data connection was reachable, an error message was erroneously displayed stating "Connection with IPv6 address not supported".
* An active call started by the user was muted when a second call came in and call waiting was enabled.
* If two calls were received in the app at the same time (not yet answered), both calls were terminated in certain cases.
7.0.0.149
Apr 26, 2021
Notes about this Release

Renaming of STARFACE UCC Clients and Mobile Clients to STARFACE Apps. The new product name is now uniformly "STARFACE". The distinction is made by the respective operating system. For example, in the future we will speak of "STARFACE for iOS" or the "STARFACE App for iOS".

Bugfixes
* For some users incoming calls were not signaled on the iPhone because the softphone could not be activated by the STARFACE App.
* Incoming call failed if the app was previously "hard" closed or crashed.
* The app crashed in individual cases. For example, when a user who was already in an active call accepted a second incoming call (with call waiting activated).
* The other party could no longer be heard when the call screen is moved to the background during the call and then opened again.
* Various small fixes and stability improvements.

Improvements
* Renaming of the App.
* Improvements in the area of the address book.
* Updated acknowledgements for third-party libraries and components.

Notice
* After force-closing the app (=swiping away the app from the app switcher) or after a crash, it will take 60 seconds until an incoming call can be answered correctly again.
6.7.10.147
Apr 16, 2021
6.7.9.143
Apr 15, 2021
6.7.8.137
Feb 25, 2021
6.7.7.133
Jan 22, 2021
6.7.6.130
Dec 28, 2020
6.7.5.129
Dec 15, 2020
6.7.4.119
Sep 17, 2020
6.7.3.113
Jun 26, 2020
6.7.2.112
Jun 17, 2020
6.7.1.111
Jun 4, 2020
6.6.10.60
Jul 20, 2019

STARFACE FAQ

STARFACE is available in regions other than the following restricted countries:
China,Tunisia
STARFACE supports English, French, German
Click here to learn how to download STARFACE in restricted country or region.
Check the following list to see the minimum requirements of STARFACE.
iPhone
Requires iOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.

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