Protection 360®
Tech support, tips & more
Free
3.407.0for iPhone, iPad and more
Age Rating
Protection 360® Screenshots
About Protection 360®
Protection 360 by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360 by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Show More
What's New in the Latest Version 3.407.0
Last updated on Apr 9, 2024
Old Versions
Minor UI enhancements and bug fixes
Show More
Version History
3.407.0
Apr 9, 2024
Minor UI enhancements and bug fixes
3.402.0
Feb 7, 2024
Minor UI enhancements and bug fixes
3.313.1
Aug 17, 2023
Minor UI enhancements and bug fixes
3.313.0
Aug 14, 2023
• Minor UI enhancements and bug fixes
3.308.0
Jun 20, 2023
Minor UI enhancements and bug fixes
3.307.0
May 26, 2023
Minor Updates
3.304.0
Apr 10, 2023
Minor UI enhancements and bug fixes
3.221.3
Feb 8, 2023
Minor UI and bug fixes
3.221.2
Feb 1, 2023
Minor UI enhancements and bug fixes
3.221.1
Jan 9, 2023
Minor UI enhancements and bug fixes
3.221.0
Dec 9, 2022
Minor UI enhancements and bug fixes
3.2.16
Oct 10, 2022
• Minor UI enhancements and bug fixes
3.2.2
Aug 25, 2022
Bug fixes and performance improvements.
3.2.1
Aug 1, 2022
• Streamlined claim filing experience.
• Expanded Self-Help articles.
• Minor UI enhancements and bug fixes.
• Expanded Self-Help articles.
• Minor UI enhancements and bug fixes.
3.1.2
Nov 9, 2021
Minor Bug Fixes
3.1.1
Nov 3, 2021
Change the app name to Protection 360®
3.0.9
Nov 1, 2021
Change the app name to Protection 360®
3.0.8
Sep 9, 2021
* Minor UI Enhancements
* Minor Bug Fixes
* Minor Bug Fixes
3.0.7
Jan 25, 2021
Minor UI/UX Enhancements and Bug Fixes
3.0.6
Jan 7, 2021
Minor UI/UX Enhancements
Minor Bug Fixes
Minor Bug Fixes
3.0.4
Nov 10, 2020
Minor UI Enhancements and Bug Fixes
3.0.3
Jul 6, 2020
Added Disclosure update to the registration process
Minor UI Enhancements and Bug Fixes
Minor UI Enhancements and Bug Fixes
3.0.2
Mar 25, 2020
Minor UI Enhancements and Bug Fixes
3.0.0
Feb 24, 2020
Completely redesigned look and feel built for improved usability
Updated Tech PHD branding with T-Mobile’s magenta
Improved application onboarding experience to help first time users better understand what you can do with Tech PHD
New home screen with one touch access to the core Tech PHD features and functionalities
Redesigned in-app claims filing and tracking experience
New floating action button to contact a Personal Help Desk Analyst via push to call/chat or push to call to contact T-Mobile account and billing support.
Convenient access to all P360 bundled benefits like JUMP, ACS, McAfee, and True Key via the Extra’s tab
Updated Tech PHD branding with T-Mobile’s magenta
Improved application onboarding experience to help first time users better understand what you can do with Tech PHD
New home screen with one touch access to the core Tech PHD features and functionalities
Redesigned in-app claims filing and tracking experience
New floating action button to contact a Personal Help Desk Analyst via push to call/chat or push to call to contact T-Mobile account and billing support.
Convenient access to all P360 bundled benefits like JUMP, ACS, McAfee, and True Key via the Extra’s tab
2.5.7
Mar 28, 2019
Minor fixes
Protection 360® FAQ
Protection 360® is available in regions other than the following restricted countries:
Belize,Cyprus,Iraq,Angola,Germany,Spain,Madagascar,Mexico,Rwanda,Turks and Caicos,Antigua And Barbuda,Cote Divoire,Gambia,Latvia,Australia,Barbados,Estonia,Mauritania,British Virgin Islands,India,Morocco,Malawi,Tanzania,Lithuania,Montserrat,Paraguay,Tunisia,Bermuda,Iceland,Kenya,Kyrgyzstan,Zambia,Switzerland,United Kingdom,Macao,Cape Verde,Hong Kong,Trinidad and Tobago,Thailand,Turkey,Bhutan,Czech Republic,Guinea-bissau,Kazakhstan,Finland,Fiji,Guyana,Pakistan,El Salvador,Congo, Democratic Republic,Gabon,Croatia,Nepal,Ghana,Mali,Saudi Arabia,Kosovo,Vanuatu,Belarus,Lebanon,Macedonia,Nigeria,Seychelles,Uganda,Bosnia & Herzegovina,Honduras,Liberia,Palau,Kuwait,St. Lucia,Tajikistan,Vietnam,Azerbaijan,Cameroon,Ireland,South Korea,St. Vincent & The Grenadines,Burkina Faso,Chile,Lao Peoples Democratic Republic,Solomon Islands,Panama,Senegal,Suriname,Austria,Dominican Republic,Libya,Namibia,Peru,Swaziland,Venezuela,Albania,Denmark,Ecuador,Guatemala,Papua New Guinea,China,Cayman Islands,Myanmar,Mauritius,New Zealand,Ukraine,Uruguay,United Arab Emirates,Botswana,Maldives,Nicaragua,Cambodia,Moldova,Portugal,Russia,Mongolia,Mozambique,Norway,Oman,Micronesia,Hungary,Italy,St. Kitts and Nevis,Turkmenistan,Tonga,Brunei Darussalam,Netherlands,Poland,Qatar,South Africa,Argentina,Benin,Greece,Slovakia,Congo,Costa Rica,Japan,Slovenia,Bahamas,Philippines,Romania,Taiwan,Bolivia,Colombia,Egypt,Luxembourg,Niger,Serbia,Canada,Jordan,Montenegro,Malta,Israel,Sri Lanka,Malaysia,Uzbekistan,Afghanistan,Bahrain,Dominica,Algeria,Sweden,Sierra Leone,Yemen,Anguilla,Brazil,Indonesia,Jamaica,Georgia,Nauru,Singapore,Sao Tome & Principe,Armenia,Belgium,France,Grenada,Chad,Zimbabwe,Bulgaria
Protection 360® supports English, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish
Click here to learn how to download Protection 360® in restricted country or region.
Check the following list to see the minimum requirements of Protection 360®.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
