TechPro Field Service App
Free
2310.3.43for iPhone, iPad and more
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TechPro Field Service App Screenshots
About TechPro Field Service App
OmniByte TechPro is mobile workforce application for commercial and residential field service organizations in industries including specialty contracting, HVAC, mechanical contracting, fire & safety protection and other asset-centric industries where uptime of the equipment is critical, and maintenance and repairs are performed in the field.
TechPro is designed to be Field Service Management (FSM) software and ERP independent allowing clients to use it with their existing or future business solutions to maximize workflow and efficiency while managing customer work orders, contracts, warranties, parts, and time and expense entry.
TechPro is designed to be Field Service Management (FSM) software and ERP independent allowing clients to use it with their existing or future business solutions to maximize workflow and efficiency while managing customer work orders, contracts, warranties, parts, and time and expense entry.
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What's New in the Latest Version 2310.3.43
Last updated on Feb 12, 2024
Old Versions
The Revision History page now displays revisions made to the new 2310.3 features.
Appointments can be submitted without a caption tag on attachments.
Issues when deleting or saving a form are resolved.
Issues with renamed fields are resolved.
Item description updates in Dynamics GP are updated in TechPro and no longer are dropped from item lookups.
Items with descriptions over 31 characters no longer cause posting errors.
Appointments can be submitted without a caption tag on attachments.
Issues when deleting or saving a form are resolved.
Issues with renamed fields are resolved.
Item description updates in Dynamics GP are updated in TechPro and no longer are dropped from item lookups.
Items with descriptions over 31 characters no longer cause posting errors.
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Version History
2310.3.43
Feb 12, 2024
The Revision History page now displays revisions made to the new 2310.3 features.
Appointments can be submitted without a caption tag on attachments.
Issues when deleting or saving a form are resolved.
Issues with renamed fields are resolved.
Item description updates in Dynamics GP are updated in TechPro and no longer are dropped from item lookups.
Items with descriptions over 31 characters no longer cause posting errors.
Appointments can be submitted without a caption tag on attachments.
Issues when deleting or saving a form are resolved.
Issues with renamed fields are resolved.
Item description updates in Dynamics GP are updated in TechPro and no longer are dropped from item lookups.
Items with descriptions over 31 characters no longer cause posting errors.
2310.3.35
Dec 14, 2023
Fixed issue with unlocking workspaces.
2310.3.34
Dec 13, 2023
Fixed issues with deleting saved forms.
2310.3.23
Nov 3, 2023
Fixed issue with submitting an appointment and a caption tag for attachments was required.
2310.3.22
Nov 1, 2023
Standard, recurring or event driven notifications
Map Technician ID and Technician Name fields to a form
Ability to display both task descriptions for Tasks
Assign follow-up appointments to a skill level
Single Sign-On via Azure
Delete POs from app
Send complete POs prior to checkout
Restrict PO lines to non-inventory items only
Require purchase order lines at checkout
Customer purchase order added to merge fields
New Purchase Order Log and Checkout Log updates
Map Technician ID and Technician Name fields to a form
Ability to display both task descriptions for Tasks
Assign follow-up appointments to a skill level
Single Sign-On via Azure
Delete POs from app
Send complete POs prior to checkout
Restrict PO lines to non-inventory items only
Require purchase order lines at checkout
Customer purchase order added to merge fields
New Purchase Order Log and Checkout Log updates
2305.3.37
Jul 12, 2023
Fixes for issues in Forms section of checkout, Inventory Item default info, and other maintenance fixes.
2305.3.29
Jun 1, 2023
•Report enhancements:
Report setup is now in Admin Site.
New SSRS Unbilled Time report.
Work Order Summary Report for job appointments.
•Email enhancements:
Jobs use the Form Designer email options to send emails when job is completed.
Can attach reports when not emailing customer until final appointment.
•FormsPro integration enhancements:
Form description shows in the Forms and Checkout workspaces.
Can view and copy submitted forms.
Failed form submission error and can be resubmitted.
Report setup is now in Admin Site.
New SSRS Unbilled Time report.
Work Order Summary Report for job appointments.
•Email enhancements:
Jobs use the Form Designer email options to send emails when job is completed.
Can attach reports when not emailing customer until final appointment.
•FormsPro integration enhancements:
Form description shows in the Forms and Checkout workspaces.
Can view and copy submitted forms.
Failed form submission error and can be resubmitted.
2301.3.34
Mar 1, 2023
Maintenance Fixes
2301.3.31
Feb 5, 2023
Maintenance Fixes
2301.3
Jan 10, 2023
• History enhancements on the app:
o A new setting to display history for all divisions
o A filter has been added to display all divisions on a call or only those you want to view
o History is shown for completed appointments
• Ability to add a link on a task to a URL with information about the task
• Alert icon on workspaces indicate required equipment records and location alerts
• FormsPro Integration Enhancements
• Maintenance fixes
o A new setting to display history for all divisions
o A filter has been added to display all divisions on a call or only those you want to view
o History is shown for completed appointments
• Ability to add a link on a task to a URL with information about the task
• Alert icon on workspaces indicate required equipment records and location alerts
• FormsPro Integration Enhancements
• Maintenance fixes
2205.3.4
Jul 8, 2022
• Fixed bug for equipment attachments and task attachments
2205.3
Jun 13, 2022
• Option for view-only workspaces if form is required before work begins
• Required forms
• Require resolution notes
• Change field labels in the app
• New Start/Stop Clock options
• Use location notes as appointment alerts
• Customer requirements for recording equipment
• Use latitude and longitude coordinates for map locations
• Maintenance Fixes
• Required forms
• Require resolution notes
• Change field labels in the app
• New Start/Stop Clock options
• Use location notes as appointment alerts
• Customer requirements for recording equipment
• Use latitude and longitude coordinates for map locations
• Maintenance Fixes
3.6.2
Dec 2, 2021
A patch for TechPro 3.6 that eliminates device error emails. These email alert messages were part of TechPro release testing and are not required for our customers.
3.6.1
Nov 1, 2021
• Ability to submit forms for new equipment records based on the equipment type
• Link buttons added to the General (for appointment lists), Equipment and Parts field designer areas to navigate to common URLs needed by technicians and/or use APIs
• Maintenance fixes
• Link buttons added to the General (for appointment lists), Equipment and Parts field designer areas to navigate to common URLs needed by technicians and/or use APIs
• Maintenance fixes
3.5.1
May 5, 2021
• Contactless signatures: Scan a QR code, or send a link to a customer; checkouts prior to receiving signatures can be managed in the Admin Site
• System Logs page is more efficient
• Reprocess Checkout Log is redesigned
• Phone number options for better experience calling from the app
• Associate a form to a task and open it directly from the task
• FormsPro integration enhancements: Admin Site interface redesign, new form options, additional field mapping for TechPro fields to FormsPro fields
• System Logs page is more efficient
• Reprocess Checkout Log is redesigned
• Phone number options for better experience calling from the app
• Associate a form to a task and open it directly from the task
• FormsPro integration enhancements: Admin Site interface redesign, new form options, additional field mapping for TechPro fields to FormsPro fields
3.4.1
Dec 21, 2020
• Task responses changed to Yes/No radio buttons
• Task filter removes tasks, sublocations and equipment from workspace when marked complete
• Caption tags categorize captions for all attachment types
• Attachments added to equipment and tasks
• Substitute long task descriptions for task descriptions
• Flag tasks for compliance issues or other needs
• Warn during checkout for incomplete tasks
• Improvements to inventory lookup
• Conditional report created from user-defined field query
• Maintenance fixes
• Task filter removes tasks, sublocations and equipment from workspace when marked complete
• Caption tags categorize captions for all attachment types
• Attachments added to equipment and tasks
• Substitute long task descriptions for task descriptions
• Flag tasks for compliance issues or other needs
• Warn during checkout for incomplete tasks
• Improvements to inventory lookup
• Conditional report created from user-defined field query
• Maintenance fixes
3.3.1
Aug 18, 2020
• Option to allow technicians to edit start/stop times and to create new equipment records
• Rename work order summary reports and add fields to the report pdf name
• Limit equipment view to workorder as a default, “jump” to the Tasks workspace for the same equipment record, start a form from specific equipment
• Checkout field designer with drag and drop functionality
• FormsPro integration enhancements include assigning forms to workspaces and deleting a saved form
• Maintenance fixes
• Rename work order summary reports and add fields to the report pdf name
• Limit equipment view to workorder as a default, “jump” to the Tasks workspace for the same equipment record, start a form from specific equipment
• Checkout field designer with drag and drop functionality
• FormsPro integration enhancements include assigning forms to workspaces and deleting a saved form
• Maintenance fixes
3.2.6
Mar 31, 2020
Performance improvements while performing a sync on mobile devices. The progress bar no longer gets “stuck” during a sync.
3.2.2
Feb 7, 2020
Task responses for a sequence of the same response type are maintained.
The Print Task Summary Report on the Checkout workspace defaults unmarked.
User defined field feature updated to allow for blank entries.
The Print Task Summary Report on the Checkout workspace defaults unmarked.
User defined field feature updated to allow for blank entries.
3.2.1
Feb 3, 2020
Drag and drop field designer and user-defined fields for Appointments, Equipment and Parts
Tighter FormsPro integration with required forms
Edit and reprocess from Checkout Log
View more call description details
New Task Summary Report
Filters, sorts and display options for tasks and appts
Display urgent calls by guaranteed time
New follow-up appt fields
Create new calls from a device
Auto-Cap for sentences
Cost Code for Parts and Purchase Orders on Jobs
Maintenance including sync and Tasks loading
Tighter FormsPro integration with required forms
Edit and reprocess from Checkout Log
View more call description details
New Task Summary Report
Filters, sorts and display options for tasks and appts
Display urgent calls by guaranteed time
New follow-up appt fields
Create new calls from a device
Auto-Cap for sentences
Cost Code for Parts and Purchase Orders on Jobs
Maintenance including sync and Tasks loading
3.1.1
Oct 24, 2019
Start/Stop Clock for time entry
Pay Codes default according to options in Admin Site
Resolution Note pop up for full screen note entry
Task enhancements
Status changes immediately update back office without full sync
Enter model numbers on the fly
Spinner on Sync changed to a progress bar
Sync error indicator
Application Log available to send to back office
General Maintenance
Pay Codes default according to options in Admin Site
Resolution Note pop up for full screen note entry
Task enhancements
Status changes immediately update back office without full sync
Enter model numbers on the fly
Spinner on Sync changed to a progress bar
Sync error indicator
Application Log available to send to back office
General Maintenance
3.0.4
Aug 23, 2019
All purchase order vendors will be available in the lookup now.
3.0.3
Aug 22, 2019
Performance improvements on the task details workspace
3.0.2
Aug 14, 2019
Addressed backwards compatibility.
3.0.1
Aug 10, 2019
- Equipment enhancements
- Barcodes
- View history by equipment
- Installed Date & By default blank
- Add equipment to work order
- Use a lookup to select the Manufacturer then Model
- Location & Contract notes
- Attachments synced to the device
- Big text responses on tasks
- Send actual hours & resolution code at checkout
- Service/Repairs invoice # used from Sales Setup
- Work Order Complete now Schedule Follow-up Appointment
- Updated app UI
- General maintenance
- Barcodes
- View history by equipment
- Installed Date & By default blank
- Add equipment to work order
- Use a lookup to select the Manufacturer then Model
- Location & Contract notes
- Attachments synced to the device
- Big text responses on tasks
- Send actual hours & resolution code at checkout
- Service/Repairs invoice # used from Sales Setup
- Work Order Complete now Schedule Follow-up Appointment
- Updated app UI
- General maintenance
TechPro Field Service App FAQ
Click here to learn how to download TechPro Field Service App in restricted country or region.
Check the following list to see the minimum requirements of TechPro Field Service App.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
TechPro Field Service App supports English
