TeleMed Wyo

Improved Notifications:
Users will see an error icon and message next to the user who fails to publish their video. 

Users will receive the message Microphone or camera are being blocked when the other user fails to publish due to a microphone or camera issue. 

Users will receive the message Participant cannot connect due to network issues when the other user fails to reach Teladoc Health Network. 

Users will receive the message Stream error when the App is trying to detect the reason for failure or when the reason is unknown.

Prioritization of visible participants thumbnails: 
Users can view the participant who is speaking and all others who have spoken recently. This feature is enabled by default. When the user scrolls through the thumbnails the feature gets disabled. The user can re-enable* it by clicking on the new show first user button. 

*iPhone users do not have a button to re-enable this feature from the iOS Patient app as the feature is enabled and disabled automatically.

Onboarding screens: During a fresh install, the user will now be presented with a set of screens requesting permissions required by the app during a consultation. These permissions include:
1. Camera and microphone
2. Notification
3. Local Network Access
Note: Users will not be able to proceed in the app if they deny access to any mandatory permissions.

Support Push Notifications:
When a patient uses the iOS Patient App for an appointment and navigates away from the waiting page, they will be notified with a push notification when their practitioner joins the call. Clicking on the push notification will take the user directly into the video call.

Waiting page for iOS Patient App:
Users using the iOS App will have a similar experience on the waiting page as in the browser (Web App). No app release is required to make any text changes on the waiting page

Pre-Call Network tests: 

Enhanced the ability to detect and troubleshoot issues when trying to connect to the Teladoc Health Network. In the event that a firewall or other security appliance prevents adequate access to the Teladoc Health Network, the user will be notified and troubleshooting steps provided to allow the user to clearly understand any network connectivity issues and help the user based on their role and network connection; with personalized tips. This helps to ensure users are able to have a virtual care encounter from private and secure networks.

Blur Background:
A user can now blur their background by enabling this new feature in a call. This can deliver a more professional experience between patient and practitioner. 
NOTE: Blurring background might not prevent sensitive information from being visible to other people in the call. If you don't see this option in the video session, then the feature might not be available on your iOS device.

Low battery alert:
When a user joins a call from a device that has a low battery, the user will be presented with an alert to plugin. User will not be able to use battery consuming features like Blur background until they plugin.

Improved Notifications: 

Users are presented with a message ‘You are muted’ when they try to talk while they are on audio mute. The notification will dismiss itself after a certain time or if the user unmutes themselves.

UI enhancements: 

Users can now easily identify which features are enabled or disabled in the drawer

Interpreter notifications enhancements: 

The Interpreter accepted the call and will be joining soon notification is dismissed automatically when an Interpreter joins the call.

Status Bar:
The status bar is now visible to the users in a virtual encounter. User can view their network (Wi-fi or cellular) strength or their battery level during the encounter