Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Travelers Mobile Screenshots

iPad

iPhone

About Travelers Mobile

From billing to policy details to managing policies and checking claim status, the things you need from Travelers is here in the all new MyTravelers mobile app.

- Quickly access agent contact information
- Download auto insurance ID cards
- Pay your bill or sign up for Autopay
- Track roadside assistance
- Manage or update your policy(ies)
- File and check claim status

What's New in the Latest Version 5.6.12

Last updated on Mar 15, 2024

Old Versions

- Introduced a fix to now correctly display pending and completed status of New Policy To Do List items.
- Inform users when they are completed with their New Policy To Do List if they return back to their To Do List after it has been completed.
- Minor UI enhancements after the points of damage are selected.
- Bug fix to allow a person to file claims while located in a future time zone outside of the United States.

Version History

5.6.12

Mar 15, 2024

5.6.11

Feb 20, 2024

- Minor bug fixes and improvements

5.6.10

Feb 18, 2024

- Additional service request questions added and minor styling updates to enhance the user experience for roadside assistance.
- For auto or home policies up for renewal, banner and notification messages will provide a link to general information about what can affect insurance prices.
- Production fix on android devices to remove the blank screen that appears on certain roadside service requests.

5.6.9

Dec 15, 2023

- Introducing an interactive vehicle image to easily identify damage when reporting an auto claim
- Minor bug fixes and improvements

5.6.8

Nov 17, 2023

- Enable supplementary digital reminders about payments for customers who have chosen to receive a paper bill but have an email on file
- Minor bug fixes and improvements

5.6.7

Oct 25, 2023

- Expanded the 'Documents & Activity' section on the Payments tab to include up to 36 months of billing documents
- Minor bug fixes and improvements

5.6.6

Sep 12, 2023

- Ability to schedule an estimate appointment and reserve a rental car for eligible auto claims
- Ability to make payments or enroll in AutoPay using an American Express card
- Minor bug fixes and improvements

5.6.5

Jun 6, 2023

- Minor bug fixes and improvements

5.6.4

Apr 11, 2023

-Ability to provide additional details when reporting an auto claim in the event an object was hit
-Additional options to sign and complete documents when finalizing policy details
-Additional minor bug fixes and improvements

5.6.3

Feb 14, 2023

- Improved design to better understand the status of your claim
- Streamlined experience when submitting a property claim
- Additional minor bug fixes and improvements

5.6.2

Dec 14, 2022

-Ability to provide additional details for a multi vehicle incident when reporting an auto claim
-Improved process for linking a policy
-Improved messaging when finalizing policy details
-Additional Minor bug fixes and improvements

5.6.1

Nov 2, 2022

-Ability to make a payment while enrolling in AutoPay
-Ability to provide additional details when submitting an auto claim
-Ability to delete your MyTravelers® account ID
-Additional message added regarding finalizing policy details
-Additional minor bug fixes and improvements

5.5.2

Apr 24, 2022

Additional minor bug fixes and improvements

5.5.1

Mar 31, 2022

Additional minor bug fixes and improvements

5.5.0

Mar 17, 2022

-Ability to cancel a scheduled payment

-Ability to take or upload large format videos for claims

-Display link to cancel a policy for eligible users

-Additional minor bug fixes and improvements

5.4.2

Feb 2, 2022

-Improved guidance uploading documents during policy onboarding
-Enhanced product icons on the display
-Improved error messaging to better help customers looking to edit scheduled payments
-Additional minor bug fixes and improvements

5.4.1

Dec 1, 2021

-Updated UI for roadside assistance experience
-Fixed bug causing app to crash for some users during eSign process
-Other minor improvements and bug fixes

5.4.0

Nov 17, 2021

New in this release:

-OFFLINE ID CARDS: Auto customers are now able to opt-in to store your Auto Insurance ID cards for easy access via the app while logged out

-NICKNAMES: Ability to update your item 'nickname' on the dashboard is now enabled for all policy types

-EDIT SCHEDULED PAYMENTS: Edit your payment settings in the mobile app for customers with one-time payment scheduled

-OTHER: Bug fixes and app performance improvements

5.3.0

Oct 14, 2021

- Secure Messages to communicate with your Claim professional
- Addressed a video player bug to improve video playback
- Other minor bug fixes & UI improvements

5.2.1

Aug 4, 2021

-Minor bug fixes and UI improvements

5.2

Jul 22, 2021

New in release 5.2:
-Retrieve username via the app when login help is needed
-Ability to unenroll from AutoPay in addition to editing your AutoPay settings
-Addressed bug with saved payment methods being cleared
-Improved dashboard navigation
-Additional UI improvements and bug fixes

5.1.0

Jun 15, 2021

New In Release 5.1

-Ability to add your ID Cards to your mobile wallet for easy access!
-Reset your password if you are having login difficulties.
-Additional minor improvements to the interface and bug fixes.

5.0.6

May 19, 2021

New this release:
-Improved claim contact information from the mobile app
-Enabled ability to edit your AutoPay details
-Additional bug fixes and minor UI improvements

5.0.5

Apr 29, 2021

Production Notes:

1) Fixed bugs with billing and payment screens.
2) Updated claim experience to include additional policy types.

5.0.4

Apr 7, 2021

Minor improvements to the UI for billing, policy and the swipe-up menu.

Bug fixes to resolve app crashing issues.

Feedback Report

Travelers Mobile FAQ

What country or region is Travelers Mobile available in?

Travelers Mobile is available in regions other than the following restricted countries:

Serbia,Canada,Jordan,Montenegro,Malta,Niger,Sri Lanka,Malaysia,Uzbekistan,Afghanistan,Bahrain,Dominica,Algeria,Israel,Sierra Leone,Yemen,Anguilla,Brazil,Indonesia,Jamaica,Sweden,Nauru,Singapore,Sao Tome & Principe,Armenia,Belgium,France,Grenada,Georgia,Chad,Zimbabwe,Bulgaria,Belize,Cyprus,Iraq,Angola,Germany,Spain,Mexico,Rwanda,Turks and Caicos,Antigua And Barbuda,Cote Divoire,Gambia,Latvia,Madagascar,Australia,Barbados,Estonia,Mauritania,India,Morocco,Malawi,Tanzania,British Virgin Islands,Montserrat,Paraguay,Tunisia,Bermuda,Iceland,Kenya,Kyrgyzstan,Lithuania,Zambia,Switzerland,United Kingdom,Macao,Cape Verde,Hong Kong,Trinidad and Tobago,Turkey,Bhutan,Czech Republic,Guinea-bissau,Kazakhstan,Thailand,Finland,Fiji,Guyana,Pakistan,Congo, Democratic Republic,Gabon,Croatia,Nepal,El Salvador,Ghana,Mali,Saudi Arabia,Kosovo,Belarus,Lebanon,Macedonia,Nigeria,Vanuatu,Uganda,Bosnia & Herzegovina,Honduras,Liberia,Palau,Seychelles,St. Lucia,Tajikistan,Vietnam,Azerbaijan,Cameroon,Ireland,South Korea,Kuwait,Burkina Faso,Chile,Lao Peoples Democratic Republic,Solomon Islands,St. Vincent & The Grenadines,Senegal,Suriname,Austria,Dominican Republic,Libya,Namibia,Panama,Swaziland,Venezuela,Albania,Denmark,Ecuador,Guatemala,Peru,China,Cayman Islands,Myanmar,Mauritius,Papua New Guinea,Ukraine,Uruguay,United Arab Emirates,Botswana,Maldives,Nicaragua,New Zealand,Cambodia,Moldova,Portugal,Russia,Mozambique,Norway,Oman,Micronesia,Hungary,Italy,St. Kitts and Nevis,Mongolia,Turkmenistan,Brunei Darussalam,Netherlands,Poland,Qatar,Tonga,Argentina,Benin,Greece,Slovakia,South Africa,Congo,Costa Rica,Japan,Slovenia,Bahamas,Philippines,Romania,Bolivia,Colombia,Egypt,Luxembourg,Taiwan