Xerox® Support Engage

Free

1.1.22for iPhone, iPad

Xerox Corporation

Developer

Oct 14, 2020

Update Date

Productivity

Category

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Xerox® Support Engage Screenshots

iPad

iPhone

About Xerox® Support Engage

"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.

About XEROX® SUPPORT ENGAGE

Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time

NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."

What's New in the Latest Version 1.1.22

Last updated on Oct 14, 2020

Old Versions

• Improved messaging during live agent transfer.
• Minor bug fixes.

Version History

1.1.22

Oct 14, 2020

• Improved messaging during live agent transfer.
• Minor bug fixes.

1.1.21

Jul 23, 2020

•Improved compatibility for new mobile platforms.
•Minor bug fixes.

1.1.20

Jul 7, 2020

• Introduction of routing code in the preference screen.
• Improved error messages.
• Minor bug fixes.

1.1.19

Jun 23, 2020

Enhancements
• Improved customer experience while using one-way audio and video.
Maintenance
• Improved product lookup messages.

1.1.18

May 18, 2020

Enhancements
•Improved customer experience when an agent sends a text while in a video chat.
•Added support for Ireland.
•Improved default language selection options.
Maintenance
•Improved compatibility for new mobile platforms.

1.1.17

Feb 27, 2020

"Bug Fixes
- Improved use of language and translations within application messaging.
- Improved Login experience.
- Addressed token expiration issue.

Enhancements
- Enhanced customer experience when in a text chat conference with two agents."

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