Xerox® Support Engage
Free
1.1.22for iPhone, iPad
Age Rating
Xerox® Support Engage スクリーンショット
About Xerox® Support Engage
"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.
About XEROX® SUPPORT ENGAGE
Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time
NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."
About XEROX® SUPPORT ENGAGE
Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time
NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."
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最新バージョン 1.1.22 の更新情報
Last updated on 2020年10月14日
旧バージョン
• Improved messaging during live agent transfer.
• Minor bug fixes.
• Minor bug fixes.
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Version History
1.1.22
2020年10月14日
• Improved messaging during live agent transfer.
• Minor bug fixes.
• Minor bug fixes.
1.1.21
2020年07月23日
•Improved compatibility for new mobile platforms.
•Minor bug fixes.
•Minor bug fixes.
1.1.20
2020年07月07日
• Introduction of routing code in the preference screen.
• Improved error messages.
• Minor bug fixes.
• Improved error messages.
• Minor bug fixes.
1.1.19
2020年06月23日
Enhancements
• Improved customer experience while using one-way audio and video.
Maintenance
• Improved product lookup messages.
• Improved customer experience while using one-way audio and video.
Maintenance
• Improved product lookup messages.
1.1.18
2020年05月18日
Enhancements
•Improved customer experience when an agent sends a text while in a video chat.
•Added support for Ireland.
•Improved default language selection options.
Maintenance
•Improved compatibility for new mobile platforms.
•Improved customer experience when an agent sends a text while in a video chat.
•Added support for Ireland.
•Improved default language selection options.
Maintenance
•Improved compatibility for new mobile platforms.
1.1.17
2020年02月27日
"Bug Fixes
- Improved use of language and translations within application messaging.
- Improved Login experience.
- Addressed token expiration issue.
Enhancements
- Enhanced customer experience when in a text chat conference with two agents."
- Improved use of language and translations within application messaging.
- Improved Login experience.
- Addressed token expiration issue.
Enhancements
- Enhanced customer experience when in a text chat conference with two agents."
Xerox® Support Engage FAQ
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iPhone
iPad
