Vodafone NPS
Gratis
3.17.7for iPhone, iPad and more
Age Rating
لقطات الشاشة لـ Vodafone NPS
About Vodafone NPS
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
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تحديث لأحدث إصدار 3.17.7
Last updated on 03/04/2024
الإصدارات القديمة
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
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Version History
3.17.7
03/04/2024
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
3.17.6
26/03/2024
We've been hard at work adding many powerful new features and improvements to the app
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
3.15.3
13/10/2022
We update the VF Heartbeat app regularly to make it faster and more stable for you. In this release we updated the following:
Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements
Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements
3.15.2
25/08/2022
We update the VF Heartbeat app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.
This version includes bug fixes and performance improvements.
3.14.1
03/03/2022
User-Customizable Dashboards are now more powerful with the addition of:
- Primary filters support
- Collapsible graphs
- Benchmarks
- Creating multiple graphs at once
- Assignable name
- Reordering
- Customizable y-axis
- Primary filters support
- Collapsible graphs
- Benchmarks
- Creating multiple graphs at once
- Assignable name
- Reordering
- Customizable y-axis
3.9.3
18/11/2020
Adding support for role-based dashboards and user-customizable scorecards
2.17.25
24/02/2020
Security updates
2.17.23
20/05/2019
Crash Fixes
- Using FaceID used to crash
- Logout sometimes caused a crash
- Using FaceID used to crash
- Logout sometimes caused a crash
2.17.22
25/04/2019
Bug Fixes.
2.17.19
11/06/2018
- Bug fixes
2.17.18
08/05/2018
- Bug Fixes
2.17.17
12/02/2018
Bug Fixes
2.17.16
31/01/2018
Bug Fixes
2.17.15
18/01/2018
Bug Fixes
2.17.14
01/12/2017
Bug fixes
2.17.13
29/08/2017
Enhanced login experience
Bug fixes
Bug fixes
2.17.9
23/02/2017
- Bug fixes
2.17.8
04/01/2017
- Crash fixes on iOS 8
2.17.7
13/12/2016
Basic support for EMM integration
2.17.6
26/10/2016
Bug fix for reply by email
2.17.5
25/10/2016
Improved navigation: all major nav items moved to the bottom bar, and new account page in the top left corner.
Now supports Korean translations.
Now supports Korean translations.
2.17.4
16/09/2016
Bug Fix
- Notifications stopped working for some users on iOS 10. The issue has been resolved - for affected users, we recommend reinstalling the Vodafone Heartbeat app.
- Notifications stopped working for some users on iOS 10. The issue has been resolved - for affected users, we recommend reinstalling the Vodafone Heartbeat app.
2.17.3
08/09/2016
- Improved SSO Login experience.
2.17.2
30/08/2016
New dynamic filters for scorecards
- Users can now add multiple segments at a time to scorecards
- Filters on scorecards now match the filters throughout the rest of the app
- Scorecards created prior to this release can be upgraded to use the new dynamic filters
- Users can now add multiple segments at a time to scorecards
- Filters on scorecards now match the filters throughout the rest of the app
- Scorecards created prior to this release can be upgraded to use the new dynamic filters
2.17.1
28/07/2016
Bug Fixes
- Added support for Canadian Load Balancer
- Added support for Canadian Load Balancer
Vodafone NPS FAQ
انقر هنا لمعرفة كيفية تنزيل Vodafone NPS في بلد أو منطقة محظورة.
تحقق من القائمة التالية لمعرفة الحد الأدنى من المتطلبات Vodafone NPS.
iPhone
Requiere iOS 14.0 o posterior.
iPad
Requiere iPadOS 14.0 o posterior.
iPod touch
Requiere iOS 14.0 o posterior.
Vodafone NPS هي مدعومة على اللغات Español, Alemán, Checo, Chino simplificado, Chino tradicional, Coreano, Danés, Finés, Francés, Inglés, Italiano, Japonés, Neerlandés, Noruego bokmål, Polaco, Portugués, Ruso, Sueco, Turco