Voice of Customer
Gratis
2.0.6for iPhone, iPod touch
9.9
1 Ratings
Trina Solar Co., Ltd.
Developer
16.7 MB
Size
09/01/2021
Update Date
Business
Category
17+
Age Rating
Age Rating
لقطات الشاشة لـ Voice of Customer
About Voice of Customer
TrinaSolar voice of customer app will provide more convenience channel to submit service requests for our global customers. It includes key functionalities in service progress like warranty, enquiry, feedback and so on. App functionalities will include:
Service Requests Management
1、Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible.
2、Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys.
3、Classify customer requests, deliver request handling progress in-time to customer to improve information sharing transparency.
Customer Feedback Management
1、Provide channel to customer to submit non-warranty requests, it will be helpful to collect, analysis and hear customer opinions.
2、In-time transmit customer feedback to company to support future improvement strategy.
天合客户之声应用平台将提供给客户更加便捷的服务请求提交渠道,整合服务过程中对质保、咨询、意见反馈等关键功能,快速部署及回应,其应用领域包括:
服务请求管理
1、规范服务请求流程和记录,收集客户填写的必要信息以便快速处理
2、实时整合客户的服务请求,监控服务人员的处理效率
3、分类客户服务请求,并及时传递处理进度给客户,便于处理过程的透明性
客户反馈管理
1、提供渠道给客户反馈非质保性意见,便于更广泛收集、分析及听取客户意见
2、及时调整、分配客户的意见给公司管理层,支持未来优化的策略
Service Requests Management
1、Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible.
2、Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys.
3、Classify customer requests, deliver request handling progress in-time to customer to improve information sharing transparency.
Customer Feedback Management
1、Provide channel to customer to submit non-warranty requests, it will be helpful to collect, analysis and hear customer opinions.
2、In-time transmit customer feedback to company to support future improvement strategy.
天合客户之声应用平台将提供给客户更加便捷的服务请求提交渠道,整合服务过程中对质保、咨询、意见反馈等关键功能,快速部署及回应,其应用领域包括:
服务请求管理
1、规范服务请求流程和记录,收集客户填写的必要信息以便快速处理
2、实时整合客户的服务请求,监控服务人员的处理效率
3、分类客户服务请求,并及时传递处理进度给客户,便于处理过程的透明性
客户反馈管理
1、提供渠道给客户反馈非质保性意见,便于更广泛收集、分析及听取客户意见
2、及时调整、分配客户的意见给公司管理层,支持未来优化的策略
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تحديث لأحدث إصدار 2.0.6
Last updated on 09/01/2021
الإصدارات القديمة
- fix bugs
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Version History
2.0.6
09/01/2021
- fix bugs
2.0.4
08/04/2020
新增隐私政策条款
Add Privacy Policy
Add Privacy Policy
2.0.3
24/06/2018
加强安全功能
修改注册用户
Change Regedit Account
修改忘记密码
Change Forget Password
修改注册用户
Change Regedit Account
修改忘记密码
Change Forget Password
2.0.1
13/04/2018
系统BUG修复
1、IOS 10版本相册打开的BUG修复
2、android拍照功能
功能BUG修复
1、从草稿箱进入获取咨询请求的BUG修复
优化
1、IOS的滑动流畅度
1、IOS 10版本相册打开的BUG修复
2、android拍照功能
功能BUG修复
1、从草稿箱进入获取咨询请求的BUG修复
优化
1、IOS的滑动流畅度
2.0.0
29/03/2018
1. 界面改版
1.3.5
03/04/2017
更换描述图片
1.3.4
11/12/2016
Change icon and description
1.3.3
03/12/2016
fixed sometime the view will blank
1.3.2
18/11/2016
Change the App's name and the key words
1.3.1
18/10/2016
1、Add Homepage Rolling
2、Add Push Notification
2、Add Push Notification
1.3
09/09/2016
1、Add Homepage Rolling
2、Add Push Notification
2、Add Push Notification
1.2
09/08/2016
1、修改部分字段显示值
2、优化性能
2、优化性能
1.1
12/07/2016
1、修复扫描二维码闪退
2、badge 调整
3、添加报表横屏
4、添加访问相机时检查权限
5、功能菜单可以旋转屏幕
6、其他bug 修复
2、badge 调整
3、添加报表横屏
4、添加访问相机时检查权限
5、功能菜单可以旋转屏幕
6、其他bug 修复
1.0
27/06/2016
Voice of Customer FAQ
انقر هنا لمعرفة كيفية تنزيل Voice of Customer في بلد أو منطقة محظورة.
تحقق من القائمة التالية لمعرفة الحد الأدنى من المتطلبات Voice of Customer.
iPhone
Requiere iOS 11.0 o posterior.
iPod touch
Requiere iOS 11.0 o posterior.
Voice of Customer هي مدعومة على اللغات Chino simplificado, Inglés