Tulip Clienteling - Turnkey

Tulip Clienteling is a customer relationship app focused on empowering workers in retail stores with product and customer information and messaging tools. Store associates use the app to look up products in a catalog, manage customer information and black books, manage follow-ups and communicate with clients. Deliver a personalized shoulder-to-shoulder experience in your store with access to customer information. Turn one time buyers into loyal customers of your brand with a powerful toolset that lets you reach out to the right customers, on their preferred communication channels. Deliver a targeted, highly personalized message that will get your shoppers to take action.

Key features

Catalog Access:
Leverage real-time product information in an elegant shoulder-to-shoulder selling experience. Easily lookup products via search. Become instant product experts with access to product details, manufacturers’ notes and rich media. Includes social media sharing.

Customer Information:
Get a view of all your customers and their profiles in one convenient app. Segment customers based on past purchase behaviour and communication preferences so you can target your messaging to those most likely to buy. Capture meticulous notes about each customer to better serve them. View a record of your past interactions with them.

Black Book:
Curate a list of your most engaged customers so that you can keep them top of mind, treat them like VIPs, and further develop highly personalized relationships with them.

Customer Messaging:
Interact with customers after they leave the store with personal eMail messages. Use templates to say just the right thing. All communications are monitored and recorded so that valuable history can be reviewed and passed along to future associates.

Follow-up Management:
Keep on top of your outreach by setting up follow-up tasks to remind you to take timely action that will keep your audience involved with your brand, create trust, and show that you have their interests prioritized.

Dashboards:
Understand how outreach translates into return store visits and new sales so that you can make the changes necessary to take your business to the next level.