Zoho Lens
Remote Assistance with AR
Grátis
2.6.2for iPhone, iPad and more
Age Rating
Zoho Lens Capturas de tela
About Zoho Lens
Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.
Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.
Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com
Show More
Novidades da Última Versão 2.6.2
Last updated on May 7, 2024
Versões Antigas
New feature alert! Introducing the Virtual Pointer for your remote assistance session and swapping cameras for technicians.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
Show More
Version History
2.6.2
May 7, 2024
New feature alert! Introducing the Virtual Pointer for your remote assistance session and swapping cameras for technicians.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
2.6.1
Apr 22, 2024
Exciting update! Introducing the external technician role in Zoho Lens. Now you can invite experts and professionals outside your organization to provide insights in your remote assistance session.
We have also implemented a few enhancements and bug fixes to improve session performance.
We have also implemented a few enhancements and bug fixes to improve session performance.
2.6.0
Feb 23, 2024
Time to lighten your tool kits! Introducing AR Measurement, a powerful tool for measuring distances or lengths during live camera streaming.
Here's how it works:
Directly measure the distance between two points or the length of objects without a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
- We've made key security level enhancements and bug fixes for more secure remote assistance sessions.
Here's how it works:
Directly measure the distance between two points or the length of objects without a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
- We've made key security level enhancements and bug fixes for more secure remote assistance sessions.
2.5
Feb 6, 2024
Time to lighten your tool kits! Introducing AR Measurement, a powerful tool for measuring distances or lengths during live camera streaming.
Here's how it works:
Directly measure the distance between two points or the length of objects without the use of a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
Switch automatically from millimeters to meters based on your measured length.
Here's how it works:
Directly measure the distance between two points or the length of objects without the use of a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
Switch automatically from millimeters to meters based on your measured length.
2.4.9
Nov 23, 2023
Bug fixes and enhancements.
2.4.8
Nov 8, 2023
Bug fixes and Performance enhancement
2.4.7
Oct 16, 2023
Bug fixes and Performance Enhancement.
2.4.6
Sep 13, 2023
Share files with ease via Session chat
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
Upgraded algorithm to enhance the video streaming quality and decrease video latency during your lens sessions.
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
Upgraded algorithm to enhance the video streaming quality and decrease video latency during your lens sessions.
2.4.5
Aug 22, 2023
Share files with ease via Session chat
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
2.4.4
Jun 19, 2023
Introducing Flashlight, a quick and simple tool that comes in handy when you need to discover blind spots and illuminate your issue. Technicians can turn on or turn off the flashlight on the customer's device remotely.
We've squashed a few bugs to give you optimum performance in your remote assistance session.
We've squashed a few bugs to give you optimum performance in your remote assistance session.
2.4.3
May 30, 2023
Bug fixes and Performance Enhancement.
2.4.2
Apr 21, 2023
Introducing a new feature - Offline recording, a versatile tool that allows you to record issues with AR tools without joining a session. Your recording will be stored on your device and you can share it once you're back online.
We've quashed some bugs and fixed a few glitches for a smoother session experience.
We've quashed some bugs and fixed a few glitches for a smoother session experience.
2.4.1
Mar 8, 2023
Bug fixes and performance enhancements.
2.4.00
Feb 17, 2023
Introducing "AR Comments" - a high-level augmented reality-based instructional tool that helps remote support technicians to offer visual guidance to their customers.
Technicians & Customers can now select multiple AR annotations concurrently, at the same time during a support session.
We've quashed a few bugs, changed a few locks & enhanced your security experience with Zoho Lens.
Technicians & Customers can now select multiple AR annotations concurrently, at the same time during a support session.
We've quashed a few bugs, changed a few locks & enhanced your security experience with Zoho Lens.
2.3.13
Dec 19, 2022
We've quashed a few bugs and enhanced your overall augmented reality experience.
2.3.12
Dec 8, 2022
We've quashed a few bugs and enhanced your overall augmented reality experience.
2.3.11
Nov 24, 2022
Bug fixes and performance enhancements.
2.3.10
Oct 26, 2022
Bug fixes and performance enhancements.
2.3.9
Oct 18, 2022
Introducing QR/Barcode Scan support in Zoho Lens.
You can now detect and scan a QR code or a Barcode from a live image feed and process it based on your preferences using Zoho Lens.
We've also quashed a few bugs and enhanced your overall augmented reality experience.
You can now detect and scan a QR code or a Barcode from a live image feed and process it based on your preferences using Zoho Lens.
We've also quashed a few bugs and enhanced your overall augmented reality experience.
2.3.8
Sep 19, 2022
Bug fixes and performance enhancements.
2.3.7
Sep 13, 2022
Introducing Live Text support in Zoho Lens.
Using Zoho Lens, you can now detect contextual information from a live image feed and process it based on your preferences.
We've also quashed a few bugs and enhanced your live image processing experience.
Using Zoho Lens, you can now detect contextual information from a live image feed and process it based on your preferences.
We've also quashed a few bugs and enhanced your live image processing experience.
2.3.6
Aug 26, 2022
Bug fixes and performance enhancements.
2.3.5
Aug 25, 2022
Bug fixes and performance enhancements.
2.3.4
Aug 17, 2022
We've quashed a few bugs and enhanced your snap-shot experience.
2.3.3
Jul 21, 2022
Bug fixes and performance enhancements.
Zoho Lens FAQ
Clique aqui para saber como baixar Zoho Lens em um país ou região restrita.
Confira a lista a seguir para ver os requisitos mínimos de Zoho Lens.
iPhone
Requer o iOS 14.0 ou posterior.
iPad
Requer o iPadOS 14.0 ou posterior.
iPod touch
Requer o iOS 14.0 ou posterior.
Zoho Lens suporta Português, Alemão, Búlgaro, Chinês simplificado, Coreano, Espanhol, Francês, Inglês, Italiano, Japonês, Sueco
