SightCall
Free
5.1.0for iPhone, iPad and more
Age Rating
SightCall Screenshots
About SightCall
Designed with field technicians and mobile experts in mind, the SightCall App enables the deskless workforce to engage in interactive, mobile-to-mobile visual support sessions. With the click of a button, technicians in the field can share their environment through a live video stream and receive immediate AR-powered assistance from a remote expert. The expert can see and guide the technician with local and remote controls including:
- Pause Video and Draw on Screen
- Capture and Save HD Photos
- Document Share and Co-Browse
- Remote Flashlight Activation for Better Visibility
- Remote Zoom for Clarity and Understanding
- Collect Product Numbers and Codes with Optical Character Recognition
and More
The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training.
Deployed globally, the SightCall App is used by field service organizations to:
- request visual assistance from the home office or expert of your choosing
- provide visual assistance to other colleagues in the field
- improve service performance and improve customer experience
- Pause Video and Draw on Screen
- Capture and Save HD Photos
- Document Share and Co-Browse
- Remote Flashlight Activation for Better Visibility
- Remote Zoom for Clarity and Understanding
- Collect Product Numbers and Codes with Optical Character Recognition
and More
The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training.
Deployed globally, the SightCall App is used by field service organizations to:
- request visual assistance from the home office or expert of your choosing
- provide visual assistance to other colleagues in the field
- improve service performance and improve customer experience
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What's New in the Latest Version 5.1.0
Last updated on Mar 7, 2024
Old Versions
In this release, we improved performance, stability and enhanced the user experience.
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Version History
5.1.0
Mar 7, 2024
In this release, we improved performance, stability and enhanced the user experience.
5.0.5
Jan 24, 2024
Various improvements.
5.0.4
Jan 15, 2024
In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14.
5.0.3
Dec 20, 2023
In this release, we:
- improved the Cloud communication Layer
- fixed an issue with annotations on iOS 17
- improved the Cloud communication Layer
- fixed an issue with annotations on iOS 17
4.5.12
Dec 9, 2023
In this release, we fixed a login issue for agents using our US Platform.
4.5.11
Dec 6, 2023
In this release, we fixed a login issue for agents using Registration links.
4.5.10
Oct 27, 2023
In this release, we:
- added compatibility with iOS 16.6.1 and iOS 17 for country codes
- improved the pictures upload management
- fixed crashes in certain situations
- added compatibility with iOS 16.6.1 and iOS 17 for country codes
- improved the pictures upload management
- fixed crashes in certain situations
4.5.9
Oct 17, 2023
Features
- Cloud communication layer updated
- iPhone 15 compatibility
Bugfix
- App could crash on network loss
- Cloud communication layer updated
- iPhone 15 compatibility
Bugfix
- App could crash on network loss
4.5.3
Jun 8, 2023
- API upgrade
- Media capture UI and features improvements
- Copywriting improvements
Bugfixes
- Various bugfixes
- Media capture UI and features improvements
- Copywriting improvements
Bugfixes
- Various bugfixes
4.3.2
Feb 10, 2023
Fixed: screen not refreshing when password is resetted
4.3.1
Dec 21, 2022
New features:
- Update of the Cloud communication interface (rejoining a call when network lost, messages synchronisation)
- Better SSL mode
Bugfixes:
- Fixed: Invalid dates for recordings in Case reports
- Fixed: GPS: Autostart, date displayed in geolocation panel, app crash if no request ID
- Fixed: Login: mobile agent registration link error
- Fixed: Double picture upload
- Fixed: Screencast: Agent can not stop guest's screencast and can annotate it
- Update of the Cloud communication interface (rejoining a call when network lost, messages synchronisation)
- Better SSL mode
Bugfixes:
- Fixed: Invalid dates for recordings in Case reports
- Fixed: GPS: Autostart, date displayed in geolocation panel, app crash if no request ID
- Fixed: Login: mobile agent registration link error
- Fixed: Double picture upload
- Fixed: Screencast: Agent can not stop guest's screencast and can annotate it
4.2.4
Oct 13, 2022
- fixed: signature popup not appearing
4.2.2
Oct 6, 2022
Fixed: connection with display name issue
4.2.1
Oct 3, 2022
- Fixed: connection issue on external ACD calls
- Fixed: mobile agent stats
- Fixed: can't interact with app when a toast message is shown
- Fixed: deeplinks issues
- Fixed: blank login page after logout
- Fixed: reset password error if app not already installed
- Fixed: impossible to invite an attendee in a multiparty call
- Fixed: mobile agent stats
- Fixed: can't interact with app when a toast message is shown
- Fixed: deeplinks issues
- Fixed: blank login page after logout
- Fixed: reset password error if app not already installed
- Fixed: impossible to invite an attendee in a multiparty call
4.2.0
Sep 21, 2022
- New login system
- Handle of RTCC JWT authentication
- JWT support for network test
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
- Handle of RTCC JWT authentication
- JWT support for network test
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
4.1.3
Aug 10, 2022
Fix a bug that could prevent a call to start.
4.1.0
Jun 7, 2022
Bugfixes:
- Fixed an issue with webrtc template on Visual Support
- Fixed an issue with GPS request on startup
- Fixed an issue with webrtc template on Visual Support
- Fixed an issue with GPS request on startup
4.0.3
May 2, 2022
Bugfixes:
- issue with reference in case report
- issue with reference in case report
4.0.2
Apr 15, 2022
Bugfixes:
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
4.0.1
Apr 11, 2022
Fix minor bugs :
- Fix an issue that prevents tenant customizations to be handled properly
- Video startup behaviour is now correctly handled by the Apps
- Fix an issue that prevents tenant customizations to be handled properly
- Video startup behaviour is now correctly handled by the Apps
4.0.0
Apr 5, 2022
Fixes minor issues
3.7.0
Jan 14, 2022
Fixes minor issues
1.6.3
Dec 13, 2021
Fixes minor issues on multiparty calls
1.6.2
Nov 10, 2021
Bug fixes
1.6.1
Oct 5, 2021
Updates in this version:
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
SightCall FAQ
Click here to learn how to download SightCall in restricted country or region.
Check the following list to see the minimum requirements of SightCall.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
SightCall supports English
