Thirdlane Connect

A regular maintenance release

• Introducing Meetings: a new way to connect and collaborate with contacts and channels. With Meetings, group video calls, screen sharing, and chat with everyone in the room are possible. Meetings replace the old Direct Calls and Channel calls, and they need to be enabled by the PBX manager first.
• Importing contacts from Google and Microsoft accounts and syncing them with Thirdlane Connect contacts is now possible. This makes it easier to find and communicate with the people needed.
• The admin can disable the chatting functionality for the users if they prefer them to focus on voice and video calls. This option can be changed by the admin in their settings.

Fixed error in decoding of SMS messages
Fixed a problem with sound in hold/unhold sequence
Fixed a problem with 3-way calls
Fixed a bug that caused duplicate push notification for SMS messages
Fixed a problem with incorrect call source and destination in call history
Fixed the app version change detection and notification mechanism

• Fixed a critical bug causing multiple SIP registrations of the same instance of the app
• Fixed a critical bug in handling of CANCEL messages, where ringing could continue on other devices after the call was answered on one device
• Enhancements to push notifications management
• Improved formatting of forwarded and replied messages
• Fixed sign-on process for users configured to have a single session and automatically log off from other devices
• Fixed unread message count for the new channels
• Added user defined status text
• Fix to show correct options (hold and accept) when accepting multiple calls
• Various enhancements to inbound call handling while logged in on multiple devices
• Added ability to delete SMS conversations
• Extended "Up Arrow" shortcut to support editing of "reply" messages
• Various minor enhancements and bug fixes

• Enhanced connection/reconnection management
• Improved application load time
• Improved call handling for users logged in on multiple devices
• Fix to avoid data corruption when saving Find me/Follow me settings
• Fix to maintain user's status across sessions
• Fix to disable iPhone proximity censor while answering inbound calls
• Enhancements to log management and events filtering
• Various enhancements and bug fixes

Significantly improved the VoIP push and wake-up mechanism.
Implemented numerous bug fixes and performance improvements.

New MMS functionality
Numerous bug fixes

Added reply message feature

Bug fixes and performance improvements

Ability to use Thirdlane Connect on multiple devices at the same time
Transcribed Voicemail and Recorded Calls
French, Italian, Ukrainian and Mongolian translations
Enhanced CRM integration
Access to Queue originated calls
Various enhancements and bug fixes

Added a brand-new Voicemail Item page with detailed information about a Voice
Added Voicemail Transcriptions
Added SMS conversations search
Added SMS message search
Added ability to make a Call from SMS conversation and displaying a call block on the top of an SMS conversation
Fixed SMS encoding for non-latin languages
Fixed bug with finished calls possibly remaining in Connect when using a desktop phone
Added French, Italian, and Mongolian translations

* New swipe context menu to SMS conversations
* New possibility to add a new Contact from SMS conversation
* New possibility to delete message history for SMS conversations
* New "Default country code" option to be used for prepending country code for new SMS conversation
* Callback dialog now has the
* New possibility to check if Contact Source credentials are valid and working correctly (Contact Source Settings page)
* Fix animation issues for most recent versions of iOS
* Numerous bug fixes, including calling on iPad OS

Bug fixes and performance improvements
Added support for iPad OS

- Voicemail playback bug fix;

Improved performance
Ability to run Thirdlane Connect and desk phone at the same time (no more need to switch)
Ability to transfer (flip) calls between Thirdlane Connect and desk phone
Support for the latest versions of iOS
Find Me / Follow Me management
Call Blocking management
Call Screening management
Portuguese translation
Enhancements to reconnect processing
Enhancements to wake up processing
Revised documentation
Enhancements to CRM caller lookup processing
Voicemail Message Waiting Indicator
Enhanced support for international text using UTF-8
Various enhancements and bug fixes

Improved performance
Ability to run Thirdlane Connect and desk phone at the same time (no more need to switch)
Ability to transfer (flip) calls between Thirdlane Connect and desk phone
Support for the latest versions of iOS
Find Me / Follow Me management
Call Blocking management
Call Screening management
Portuguese translation
Enhancements to reconnect processing
Enhancements to wake up processing
Revised documentation
Enhancements to CRM caller lookup processing
Voicemail Message Waiting Indicator
Enhanced support for international text using UTF-8
Various enhancements and bug fixes

Improved performance
Ability to run Thirdlane Connect and desk phone at the same time (no more need to switch)
Ability to transfer (flip) calls between Thirdlane Connect and desk phone
Support for the latest versions of iOS
Find Me / Follow Me management
Call Blocking management
Call Screening management
Portuguese translation
Enhancements to reconnect processing
Enhancements to wake up processing
Revised documentation
Enhancements to CRM caller lookup processing
Voicemail Message Waiting Indicator
Enhanced support for international text using UTF-8
Various enhancements and bug fixes

Fixed issues on iOS 13
Improved reconnections when the app resumes from background

Added ability to forward chat messages
Made external contacts in company directory included in contacts search

- Fixed app crashes on iOS 12.2
- Fixed a bug with randomly missing push notification while the app is on background
- Fixed bugs with displaying images in image preview and sending small images
- Fixed occasional freezes of the app when its launch was triggered by receiving an incoming call notification
- Added display of user-friendly error messages when access to microphone or camera is permitted during attempting to make a call or a video call
- Fixed search results highlighting - links whose text contains a matched piece now work correctly
- Added flexible filters for debug logs to easily filter out irrelevant records

- Updated the application for iOS 12.2
- Fixed a bug with randomly missing push notification while the app is on the background
- Fixed bugs with displaying images in image preview and sending small images
- Fixed occasional freezes of the app when its launch was triggered by receiving an incoming call notification
- Added display of user-friendly error messages when access to microphone or camera is not permitted when attempting to make a voice or video call
- Fixed search results highlighting - links whose text contains a matched piece now work correctly
- Added flexible filters for debug logs to easily filter out irrelevant records

iOS 12 support
Landscape mode support
Keyboard shortcuts for Call Center use
CRM integration enhancements
Ability to search in "regular" chat messages, file uploads, and bot/webhook messages
Enhancements to iPhone X, iPhone XS, iPhone XR and iPhone XS Max support
Improved performance and significant reduction of the number of server requests
Integration settings (CRM, Webhooks) management
Enhanced device "wake-up" for incoming calls
Improved call forwarding - added convenient UI for selecting a target contact
Updated end user documentation

iOS 12 support
Landscape mode support
Keyboard shortcuts for Call Center use
CRM integration enhancements
Ability to search in "regular" chat messages, file uploads, and bot/webhook messages
Enhancements to iPhone X, iPhone XS, iPhone XR and iPhone XS Max support
Improved performance and significant reduction of the number of server requests
Integration settings (CRM, Webhooks) management
Enhanced device "wake-up" for incoming calls
Improved call forwarding - added convenient UI for selecting a target contact
Updated end user documentation

Video calls support
Optimizations to reduce battery consumption
Privacy option to disable integrated Apple CallKit based calling which uses iPhone native call screens and includes Thirdlane Connect's calls in device's call history
Enhanced search functionality in Chat and Channels
Link that allows to jump directly to new messages when user is not on the last page and the new messages are received
Improved unread message counters accuracy and synchronization
Enhancements to "offline" mode which allows users to continue working in Thirdlane Connect even when Internet connection is not available
Improved Fax functionality, fixes to a few minor fax-related bugs
Fix in contacts management when adding multiple contact via contact search in Salesforce, Google Contacts, etc
Faster login and application initialization process
Enhancements to overall application performance
Various bug fixes
Brand new web based User Guide

Video calls support
Optimizations to reduce battery consumption
Privacy option to disable integrated Apple CallKit based calling which uses iPhone native call screens and includes Thirdlane Connect's calls in device's call history
Enhanced search functionality in Chat and Channels
Link that allows to jump directly to new messages when user is not on the last page and the new messages are received
Improved unread message counters accuracy and synchronization
Enhancements to "offline" mode which allows users to continue working in Thirdlane Connect even when Internet connection is not available
Improved Fax functionality, fixes to a few minor fax-related bugs
Fix in contacts management when adding multiple contact via contact search in Salesforce, Google Contacts, etc
Faster login and application initialization process
Enhancements to overall application performance
Various bug fixes
Brand new web based User Guide