Derdack Enterprise Alert®
Free
2.4.6for iPhone, iPod touch
Age Rating
Derdack Enterprise Alert® Screenshots
About Derdack Enterprise Alert®
The all-new Derdack mobile app uniquely combines top reliable IT & OT alerting with anywhere collaboration and incident remediation.
Receive, manage and track alarms and notifications in real-time directly on your mobile. Share incident details with your team, managers or other experts on duty. Instantly see who is on call. Troubleshoot and remedy critical incidents directly from your smart phone.
This mobile app is an extension to Derdack Enterprise Alert® software and requires an on-premise or hybrid could installation of the backend software. It works with various ITSM systems and with manufacturing control, facility management and many other enterprise systems.
Receive, manage and track alarms and notifications in real-time directly on your mobile. Share incident details with your team, managers or other experts on duty. Instantly see who is on call. Troubleshoot and remedy critical incidents directly from your smart phone.
This mobile app is an extension to Derdack Enterprise Alert® software and requires an on-premise or hybrid could installation of the backend software. It works with various ITSM systems and with manufacturing control, facility management and many other enterprise systems.
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What's New in the Latest Version 2.4.6
Last updated on Sep 7, 2023
Old Versions
Maintenance update.
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Version History
2.4.6
Sep 7, 2023
Maintenance update.
2.4.5
Mar 6, 2023
Maintenance release with minor fixes and improvements.
2.4.4
Sep 8, 2021
- Various fixes and improved stability
2.4.3
Jan 22, 2021
- Fixed: Unable to set custom end date for disabling alerts
- Improved Dutch/Flemish translation
- Improved Dutch/Flemish translation
2.4.2
Jan 6, 2021
- Optimized push address registration
2.4.1
May 18, 2020
This update contains a minor technical improvement.
2.4.0
Feb 21, 2020
The app now also supports the display of PDF documents if they are available as alert attachments.
2.3.0
Aug 22, 2019
We've added the ability to simply tap phone numbers in the app to call back users who missed you while being on duty.
2.2.0
Jun 26, 2019
We have added the ability to playback sound files (e.g. wav and mp3) for scenarios in which you forward voice mailbox emails in after hours to your on-call teams. They can now playback the recording in the app.
2.0.3
May 17, 2019
We have fixed an issue where VPN connections which may be required to use the app are not automatically connected when the app starts.
2.0.2
Apr 29, 2019
- We have fixed an issue with the select-able push sounds in the app
- The connectivity checker can now be enabled and disabled in the app settings
- The connectivity checker can now be enabled and disabled in the app settings
2.0.1
Apr 12, 2019
This update fixes an issue with log in to the app via ADFS which has occurred for some customers after upgrading to app version 2.0.0
2.0.0
Mar 27, 2019
This update aligns with the 2019 release of Enterprise Alert. If you are running EnterpriseAlert 2019 on the backend you'll get
- The ability to turn receiving of alerts on and off directly on the dashboard (alert mute)
Further enhancements, which are also working with older versions of EnterpriseAlert include:
- Refactored/rebuilt network stack incl. authentication workflow that uses new web view. This should fix the problem of having to re-login too often.
- Network connectivity alert: when the app is suspended you'll get an alert if your internet connection breaks within the next 3 minutes
- The ability to turn receiving of alerts on and off directly on the dashboard (alert mute)
Further enhancements, which are also working with older versions of EnterpriseAlert include:
- Refactored/rebuilt network stack incl. authentication workflow that uses new web view. This should fix the problem of having to re-login too often.
- Network connectivity alert: when the app is suspended you'll get an alert if your internet connection breaks within the next 3 minutes
1.24
Oct 23, 2018
- fixed crashes on app startup
1.23
Sep 14, 2018
- The Execute button for remote actions with many parameters was not displayed correctly under circumstances. This problem is fixed and you can now always scroll down to the button even when the keypad is displayed
- We have updated the ADFS user authentication library (ADAL) to the latest version. We thereby hope to increase login session stability and remove the need to re-login very often. However, we have not yet added support for presenting trusted device certificates when starting the authentication at ADFS
- We have fixed an issue where the shortcuts for collaborate and "who is on call" on the dashboard did not work correctly
- We have updated the ADFS user authentication library (ADAL) to the latest version. We thereby hope to increase login session stability and remove the need to re-login very often. However, we have not yet added support for presenting trusted device certificates when starting the authentication at ADFS
- We have fixed an issue where the shortcuts for collaborate and "who is on call" on the dashboard did not work correctly
1.22
Aug 16, 2018
We have improved the following:
- Dutch (Flemish) translation
- Boxing of UI elements on iPhoneX
We have fixed the following issues:
- 'Who is on call' view was displayed even if permission was not granted in the user role
- Names of on-call people are shown, even if that was disabled in the team settings
- If the app received 504 server responses, users have been logged out. The app does now display the orange connectivity issue panel on top.
- Dutch (Flemish) translation
- Boxing of UI elements on iPhoneX
We have fixed the following issues:
- 'Who is on call' view was displayed even if permission was not granted in the user role
- Names of on-call people are shown, even if that was disabled in the team settings
- If the app received 504 server responses, users have been logged out. The app does now display the orange connectivity issue panel on top.
1.21
Jul 4, 2018
We have extended the Dutch translation. A distinction is now made between "Flemish" (nl-BE) and Dutch (nl-NL).
1.20
Apr 12, 2018
The app has now also been translated into Dutch.
1.19
Nov 23, 2017
- We have optimized app display on iPhone X devices
- We have adjusted the app startup process to prevent long hangs on the welcome page
- We have adjusted the app startup process to prevent long hangs on the welcome page
1.18
Jul 13, 2017
If the app is configured with an MDM solution and the user authentication expires, the app no longer deletes all of its data from the device.
In the case of authentication expiry, the app automatically attempts to log the user in again, which may display a credential dialog.
In the case of authentication expiry, the app automatically attempts to log the user in again, which may display a credential dialog.
1.17
Apr 21, 2017
Fixes:
- fixed join conference button not showing up in alert details
- fixed some animations
- fixed alert displayed as overdue when it was acked (sometimes)
- fixed recognition of headerfields to detect authentication procedure
- fixed some crashes in the UI
- fixed MFA authentication via ADFS
- fixed internet connection recovery
Optimizations:
- send logfiles via email
- optimized logging in various places
- "debug logging"- & "keep alerts for"-settings do not reset on logout anymore
- optimized caching of user images to reduce request frequency
- reduced the initial alert request size to improve the first-launch experience
- fixed join conference button not showing up in alert details
- fixed some animations
- fixed alert displayed as overdue when it was acked (sometimes)
- fixed recognition of headerfields to detect authentication procedure
- fixed some crashes in the UI
- fixed MFA authentication via ADFS
- fixed internet connection recovery
Optimizations:
- send logfiles via email
- optimized logging in various places
- "debug logging"- & "keep alerts for"-settings do not reset on logout anymore
- optimized caching of user images to reduce request frequency
- reduced the initial alert request size to improve the first-launch experience
1.16
Nov 12, 2016
We fixed the following issues:
- User has to re-login too often
- User cannot download untrusted certificates
- User has to re-login too often
- User cannot download untrusted certificates
1.15
Oct 27, 2016
We fixed the following issues:
- User cannot see if connectivity to EA server is slow or if the server can't be reached
- User cannot see if connectivity to EA server is slow or if the server can't be reached
1.14
Sep 25, 2016
We fixed the following issues:
- User can not see 'Annotation' or 'Join Conference' buttons on occasion
- User can not see 'Annotation' or 'Join Conference' buttons on occasion
1.13.52
Sep 2, 2016
We fixed a bug that user saw "invalid date format" on alert overview when alert was raised manually.
You won't logged out anymore if you enter a wrong PIN for your remote action.
Your selected ringtone is now also played if the app is active.
You won't logged out anymore if you enter a wrong PIN for your remote action.
Your selected ringtone is now also played if the app is active.
Derdack Enterprise Alert® FAQ
Click here to learn how to download Derdack Enterprise Alert® in restricted country or region.
Check the following list to see the minimum requirements of Derdack Enterprise Alert®.
iPhone
Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Derdack Enterprise Alert® supports English, Dutch, German
