1.7.3
2019-11-14
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.
* Easy Access - Allow your experts to invite new technician users to speed up problem solving.
* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
1.6.5
2019-09-11
Invite new users by creating an account on behalf of them
Re-design of account creation page
1.6.2
2019-08-08
* Incident Creation Title - When creating an incident, technicians are asked to enter a title to briefly describe their issue.
* Incident Filter - Manage your incidents by filtering them by status (open, in progress, closed).
* Incident Search - Easy way to find exchanged messages or files by searching for the incident’s title.
* Chat Improvements - Line breaks, multi line input and markdown support for chat messages on all platforms.
1.5.2
2019-06-11
* Support for RealWear Glasses - Use ERIKS Brain on RealWear HMT-1 glasses for hands-free working during a video call.
* Improved inApp Navigation - Reduced loading time when navigating in your app accompanied by UX improvements (e.g. tap bar on the bottom).
* Security Improvements - Increased login security to protect your data from unauthorized access plus Azure Antimalware Scan activated on virtual machines.
* Notification Badge - New messages are indicated on your app icon on home screen.
1.3
2018-10-23
* Profile pictures – Every user can add a profile picture for his account which is visible for other users on incident and contact screens.
* Indicate unread incidents – Unread incidents are highlighted with your main brand color to make it easier to identify new messages.
* Moderator can freeze video stream of participants – For a better support, the moderator is now able to freeze the video stream of other participants.
* Zooming into images – Images exchanged within an incident can be zoomed in to have a closer look on their details after having opened an image file.
* Share images & videos – Image and video files exchanged within an incident can be shared with other apps installed on your device (e.g. mail program).
* Increase chat font size – Within the user profile preferences, the font size of chat content can be increased to a medium or large font size.
* File thumbnail in library – All image files stored in your local library are equipped with a small preview thumbnail to allow for a quicker search.