Remote Insights
Free
2.3for iPhone, iPad
Age Rating
Remote Insights Screenshots
About Remote Insights
Remote Insights speeds troubleshooting and repair time while reducing downtime costs by allowing ABB experts to see what you see at site with your existing mobile device.
The powerful guidance tool combines live audio, video, chat and file sharing with the ability for both the local technician and remote expert to annotate their live shared view. For areas where low or no connectivity is available, users can simply take a picture, annotate it, and send it.
During any support session, the application allows up to 4 participants to collaborate, allowing you to take advantage of global networks of experts to provide guidance and instruction. In addition, to promote knowledge transfer and training, all chat, files and pictures shared during a session are stored and can be used for future reference.
Remote Insights simplifies troubleshooting, increases quality of repair, enhances knowledge sharing and improves productivity by allowing you to show the real-time conditions - not just tell about them.
Contact your local ABB account team for more information.
The powerful guidance tool combines live audio, video, chat and file sharing with the ability for both the local technician and remote expert to annotate their live shared view. For areas where low or no connectivity is available, users can simply take a picture, annotate it, and send it.
During any support session, the application allows up to 4 participants to collaborate, allowing you to take advantage of global networks of experts to provide guidance and instruction. In addition, to promote knowledge transfer and training, all chat, files and pictures shared during a session are stored and can be used for future reference.
Remote Insights simplifies troubleshooting, increases quality of repair, enhances knowledge sharing and improves productivity by allowing you to show the real-time conditions - not just tell about them.
Contact your local ABB account team for more information.
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What's New in the Latest Version 2.3
Last updated on Jan 29, 2022
Old Versions
* Add up to 8 calls & incident participants
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
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Version History
2.3
Jan 29, 2022
* Add up to 8 calls & incident participants
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
2.2.3
Dec 1, 2021
iOS push notifications bug fix
2.2.2
Sep 12, 2021
* under the hood improvements and bug fixes
1.9.1
Jul 15, 2020
Delete Users
* For easier user management admins can delete users in the Admin Portal.
Delete Shared Files
* To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.
Archive Incidents
* For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes
* Screen sharing works reliably when using a VPN network
* Pictures taken and shared on iOS are not rotated by 90° anymore
* For easier user management admins can delete users in the Admin Portal.
Delete Shared Files
* To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.
Archive Incidents
* For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes
* Screen sharing works reliably when using a VPN network
* Pictures taken and shared on iOS are not rotated by 90° anymore
Remote Insights FAQ
Click here to learn how to download Remote Insights in restricted country or region.
Check the following list to see the minimum requirements of Remote Insights.
iPhone
iPad
Remote Insights supports English, German
