Atera
Atera RMM & PSA software
Free
1.0.929for iPhone, iPad and more
3.7
65 Ratings
Atera Networks LTD.
Developer
61.2 MB
Size
Dec 10, 2023
Update Date
Utilities
Category
4+
Age Rating
Age Rating
Atera Screenshots
About Atera
Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.
Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
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What's New in the Latest Version 1.0.929
Last updated on Dec 10, 2023
Old Versions
bug fixes
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Version History
1.0.929
Dec 10, 2023
bug fixes
1.0.921
Sep 27, 2023
Time entry edits: View and edit time entries.
Stable remote access: Revamped connection for consistent access.
Linux agent updates: Now with machine name, IP, hardware insights, and disk info.
Stable remote access: Revamped connection for consistent access.
Linux agent updates: Now with machine name, IP, hardware insights, and disk info.
1.0.879
Jul 30, 2023
· New Search tab: You’ve got a new Search tab to find devices, tickets, end users, agent fields, and more!
· Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab!
· Ticket custom fields: You can now select custom fields for tickets.
· Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab!
· Ticket custom fields: You can now select custom fields for tickets.
1.0.844
Jun 22, 2023
· Sharing is caring: For those on the move, you can now copy and share the agent installation URL via mobile.
· Tickets makeover: We’ve given the Tickets page a lil facelift.
· Tickets makeover: We’ve given the Tickets page a lil facelift.
1.0.806
May 23, 2023
· Quick Reply templates: Generate ticket responses in less than 12 parsecs!
· Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets!
· Add Customer: Multiply your customer base at the speed of light by adding customers via mobile!
· Bugs: Stomp stomp, squish squish.
· Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets!
· Add Customer: Multiply your customer base at the speed of light by adding customers via mobile!
· Bugs: Stomp stomp, squish squish.
1.0.795
Apr 18, 2023
· Ticket upgrades: Edit ticket titles and reassign Sites/Customers, Users/Contacts, and contracts! Ticket comments are now auto-adjusted to internal/external based on web app settings. Push notifications for newly created tickets now include the Site/Customer.
· Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.
· Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.
1.0.774
Apr 4, 2023
· You can’t choose your family: But you can add and edit contacts!
· And speaking of contacts… our new Tickets tab lets you easily view all tickets raised for a specific contact, so you can finally find out if your end-users are any better than your parents at remembering passwords (fingers crossed!)
· And speaking of contacts… our new Tickets tab lets you easily view all tickets raised for a specific contact, so you can finally find out if your end-users are any better than your parents at remembering passwords (fingers crossed!)
1.0.765
Mar 16, 2023
· Improved search: Search for tickets by name or number.
· Have your say: Submit feature requests via Settings > Feedback.
· I spy: Report bugs via Settings > Feedback.
· Have your say: Submit feature requests via Settings > Feedback.
· I spy: Report bugs via Settings > Feedback.
1.0.731
Feb 12, 2023
· You can now delete and close tickets.
· You can now update the status of multiple tickets at once.
· We’ve improved our notification feature.
· You can now update the status of multiple tickets at once.
· We’ve improved our notification feature.
1.0.709
Jan 25, 2023
· Hopefully no “12345”: View customer, contact, and device passwords from your mobile.
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
1.0.656
Jan 8, 2023
· Hopefully no “12345”: View customer, contact, and device passwords from your mobile.
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
· Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile!
· Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!
1.0.600
Oct 24, 2022
· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
1.0.594
Oct 11, 2022
· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
· Make way! Contacts/Users now have their own tab within the Customer/Site page.
· See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added.
· Shai-Hulud? Not quite... but we took care of smaller bugs.
1.0.590
Sep 13, 2022
New version!
Improved performance, dead bugs, and the option to filter tickets by Assignee and Priority.
Improved performance, dead bugs, and the option to filter tickets by Assignee and Priority.
1.0.579
Aug 30, 2022
Beyond general in-app improvements (and the all-too-fun task of killing bugs), you can now:
· Log out, restart, and shut down devices
· Add manual time entries to tickets
· Find your devices via the Devices tab search bar
· Log out, restart, and shut down devices
· Add manual time entries to tickets
· Find your devices via the Devices tab search bar
1.0.571
Aug 18, 2022
Beyond improving the app experience, we:
• Added manual time entries to tickets
• Added a new search bar in the Devices tab
Then we destroyed bugs (as one does).
• Added manual time entries to tickets
• Added a new search bar in the Devices tab
Then we destroyed bugs (as one does).
1.0.553
Jul 24, 2022
We’re comin’ in hot with some groovy updates and a super-fresh redesign that better represents us and our vision!
• Select your own custom statuses, right from your mobile!
• Bug fixes
• Select your own custom statuses, right from your mobile!
• Bug fixes
1.0.488
Oct 31, 2021
Bug fixes
1.0.485
Oct 25, 2021
Introducing login with Auth0 for the Atera mobile app; including biometric authentication for a faster and more secure login experience.
1.0.434
Sep 5, 2021
• We’ve redesigned alerts to include the snooze and resolve functions as well as the customer’s name
• Now you can see the associated agent (where applicable) in tickets
• Bug fixes
• Now you can see the associated agent (where applicable) in tickets
• Bug fixes
1.0.391
May 9, 2021
Bug fixes
1.0.386
Mar 14, 2021
Lots of changes! Now you can:
• Add attachments to tickets
• Click notifications to link directly to tickets
• Get notifications on assigned tickets, when there’s a new reply or internal note
• Add attachments to tickets
• Click notifications to link directly to tickets
• Get notifications on assigned tickets, when there’s a new reply or internal note
1.0.344
Jan 14, 2021
Bug fixes, plus now the app comes in German!
1.0.339
Jan 10, 2021
Now you can view and open ticket attachments.
1.0.335
Dec 23, 2020
Now there’s a ticket timer, so you can easily keep track of time worked! Plus, we’ve added a 'New Ticket Created' notification option
Atera FAQ
Click here to learn how to download Atera in restricted country or region.
Check the following list to see the minimum requirements of Atera.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Atera supports English
