1.1
2018-11-03
1. Create a ticket and view ticket details An user can create a ticket by providing subject and its details. He can also add attachments (photos and files ) while creating the ticket.
2. View Tickets - He can view his own open tickets and closed tickets.
He can able to see ticket details and current conversations between him and Faveo Agents.
3. Ticket Reply - He can give a reply to the ticket by providing appropriate contents. He can also add attachments(photos and files) while replying to the ticket.
4. Change Ticket Status- He can able to change the ticket status.
In this app, there are 2 ways to change ticket status,
A) Status Change for Single Ticket - If a user wants to change the status of 1 ticket then he has to go on the ticket details page then from that view he can able to change the status of the ticket.
B) Status Change for Multiple Tickets - If the user wants to change the status of 1 and more tickets simultaneously then on open tickets and closed tickets main view he has to hold and press long on tickets then select multiple tickets mode will on then he can able to select multiple tickets and change its status.
5. Profile View and Edit - User can able to see his profile details, also he can edit his profile details.
6. Change password - He can able to change his account password by providing an old password and new password.
7. Ticket Search - User can able to search his ticket by giving ticket id, some keyword of ticket subject ..etc
8. This app is useful for only verified Faveo Helpdesk users/clients. (Not for agent/admin of Faveo Helpdesk)