Faveo Helpdesk
Free
8.0.7for iPhone, iPod touch
Ladybird Web Solution Private Limited
Developer
25.6 MB
Size
Apr 22, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
Faveo Helpdesk Screenshots
About Faveo Helpdesk
The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by a passion for providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo can also be customized according to requirement and we do undertake such request.
Faveo is designed & developed by Ladybird Web Solution Pvt Ltd and launched in October 2015.
Check out the knowledge-base and our Video channel to learn how to use Faveo and this mobile app.
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk web-based application.
Faveo can also be customized according to requirement and we do undertake such request.
Faveo is designed & developed by Ladybird Web Solution Pvt Ltd and launched in October 2015.
Check out the knowledge-base and our Video channel to learn how to use Faveo and this mobile app.
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk web-based application.
Show More
What's New in the Latest Version 8.0.7
Last updated on Apr 22, 2024
Old Versions
In this release, we have introduced several changes and new implementations in the app:
1. Implemented Change requester and made cc addition user-friendly in ticket details.
2. Enabled multiple tickets assignment on the ticket list
3. Implemented breaklines in ticket threads or replies
4. Added an inbox tickets filter module
5. Supported multiple languages
1. Implemented Change requester and made cc addition user-friendly in ticket details.
2. Enabled multiple tickets assignment on the ticket list
3. Implemented breaklines in ticket threads or replies
4. Added an inbox tickets filter module
5. Supported multiple languages
Show More
Version History
8.0.7
Apr 22, 2024
In this release, we have introduced several changes and new implementations in the app:
1. Implemented Change requester and made cc addition user-friendly in ticket details.
2. Enabled multiple tickets assignment on the ticket list
3. Implemented breaklines in ticket threads or replies
4. Added an inbox tickets filter module
5. Supported multiple languages
1. Implemented Change requester and made cc addition user-friendly in ticket details.
2. Enabled multiple tickets assignment on the ticket list
3. Implemented breaklines in ticket threads or replies
4. Added an inbox tickets filter module
5. Supported multiple languages
8.0.6
Dec 1, 2023
Release v8.0.6 introduces various changes and improvements in the App.
1- Implemented missing features in contact directory (custom response, change user role, deactivate ,create and assign organisation options).
2- Implemented missing features in organisation directory (custom response and add manager options).
3- New package for toast and alerts messages.
4- New package for selection of different media types documents.
5- Bugs fixed
1- Implemented missing features in contact directory (custom response, change user role, deactivate ,create and assign organisation options).
2- Implemented missing features in organisation directory (custom response and add manager options).
3- New package for toast and alerts messages.
4- New package for selection of different media types documents.
5- Bugs fixed
8.0.5
Aug 18, 2023
Release v8.0.5 introduces various changes and improvements in the App.
1- Enhanced the overall UI of the App and implemented new screens & designs.
2- Implemented Azure AD Login and Tags/Labels on Tickets.
3- Implemented In-App Notifications and Firebase Push Notifications.
4- Bug fixes and improvements.
1- Enhanced the overall UI of the App and implemented new screens & designs.
2- Implemented Azure AD Login and Tags/Labels on Tickets.
3- Implemented In-App Notifications and Firebase Push Notifications.
4- Bug fixes and improvements.
8.0.4
Mar 28, 2023
Release v8.0.4 introduces various changes and improvements in the App.
Enhanced the overall UI of the App and implemented new screens & designs.
Added country code script for Phone and Mobile numbers in Edit Profile.
Bug fixes and improvements.
Enhanced the overall UI of the App and implemented new screens & designs.
Added country code script for Phone and Mobile numbers in Edit Profile.
Bug fixes and improvements.
8.0.3
Dec 19, 2022
This version includes bugs fixes.
8.0.2
Oct 19, 2022
Bug-snag Integration
Removed Unwanted Packages
Clean Code
Updated Packages
Updated React-native Version
Removed Unwanted Packages
Clean Code
Updated Packages
Updated React-native Version
8.0.1
Jul 7, 2022
Updated all the app packages and React Native version
Deferred Bugs
Unit test cases
Jenkins Integration
Deferred Bugs
Unit test cases
Jenkins Integration
7.O.1
Sep 8, 2021
Key Features:
1. Assign Functionality Implementation in ticket details page
2. Assign Permission to agents
3. Differentiate between answered and unanswered tickets
4. Add media implementation in create ticket page
5. UI Bugfixes
6.Console warnings Bugfix
1. Assign Functionality Implementation in ticket details page
2. Assign Permission to agents
3. Differentiate between answered and unanswered tickets
4. Add media implementation in create ticket page
5. UI Bugfixes
6.Console warnings Bugfix
7.0.1
Aug 24, 2021
Key Features:
1. Assign Functionality Implementation in ticket details page
2. Assign Permission to agents
3. Differentiate between answered and unanswered tickets
4. Add media implementation in create ticket page
5. UI Bugfixes
1. Assign Functionality Implementation in ticket details page
2. Assign Permission to agents
3. Differentiate between answered and unanswered tickets
4. Add media implementation in create ticket page
5. UI Bugfixes
7.0.0
Apr 27, 2021
## Key Features:
### 1. Create Custom Field With Ticket ,new User, Registration ,Organisation and Edit Ticket
### 2. Forgot Password, Reset Password, and Profile Details added.
### 3. RTL support implemented
### 4. Profile Update Functionality Added
### 5. User Fillter
### 5. UI Bugfixes
### 1. Create Custom Field With Ticket ,new User, Registration ,Organisation and Edit Ticket
### 2. Forgot Password, Reset Password, and Profile Details added.
### 3. RTL support implemented
### 4. Profile Update Functionality Added
### 5. User Fillter
### 5. UI Bugfixes
6.2.0
Sep 17, 2020
1. Multiple AD support
2. Handling the case if the user session expires
3. Adding attachment in the internal note
4. Enable/Disable API handling
2. Handling the case if the user session expires
3. Adding attachment in the internal note
4. Enable/Disable API handling
6.1.1
Jul 14, 2020
API response destructing
6.1.0
Feb 11, 2020
Two Step Verification Added
6.0.1
Jan 10, 2020
1.bug fixed.
2.User Directory.
3.Organisation Directory.
4.Notification redirection to the particular ticket.
5.Foreground Notification
2.User Directory.
3.Organisation Directory.
4.Notification redirection to the particular ticket.
5.Foreground Notification
6.0
Nov 18, 2019
Faveo Helpdesk FAQ
Click here to learn how to download Faveo Helpdesk in restricted country or region.
Check the following list to see the minimum requirements of Faveo Helpdesk.
iPhone
Requires iOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Faveo Helpdesk supports English
