Employee Engagement Manager
Gratuit
3.4.0for iPhone, iPad and more
Age Rating
Employee Engagement Manager Captures d'écran
About Employee Engagement Manager
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
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Quoi de neuf dans la dernière version 3.4.0
Last updated on Aug 4, 2023
Vieilles Versions
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
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Version History
3.4.0
Aug 4, 2023
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
3.3.0
Feb 11, 2023
The new release includes bug fixes and library upgrade. It also stops support of EEM on jailbroken devices.
3.2.0
Sep 28, 2022
Bug fixes.
3.1.0
May 29, 2022
Upgrade for EEM Mobile App with bug fixes.
3.0.6
Nov 12, 2021
Feature enhancement on schedule summary, ability to clear all notifications and bug fixes.
3.0.5
Jan 27, 2021
We continuously work towards improving your experience. The release addresses defects observed in previous releases.
3.0.4
Sep 28, 2020
We continuously work towards improvising your experience. The release addresses few bugs observed on recent versions.
3.0.3
Sep 24, 2020
This version addresses few bug fixes and updated distribution certificate.
3.0.2
Aug 28, 2019
NICE EEM empowers employees with exceptional self-service scheduling, 24/7.
We constantly work towards making your experience better.
We constantly work towards making your experience better.
3.0.0
Jul 7, 2019
NICE EEM empowers employees with exceptional self-service scheduling, 24/7.
2.7b
Jun 28, 2019
UI enhancement on Request Absence page
2.3
Jun 15, 2019
Push notifications support for self service screen.
1.2
Jun 10, 2019
Employee Engagement Manager FAQ
Cliquez ici pour savoir comment télécharger Employee Engagement Manager dans un pays ou une région restreints.
Consultez la liste suivante pour voir les exigences minimales de Employee Engagement Manager.
iPhone
Nécessite iOS 13.0 ou version ultérieure.
iPad
Nécessite iPadOS 13.0 ou version ultérieure.
iPod touch
Nécessite iOS 13.0 ou version ultérieure.
Employee Engagement Manager prend en charge Anglais