Employee Engagement Manager
免費
3.4.0for iPhone, iPad and more
Age Rating
Employee Engagement Manager 螢幕截圖
About Employee Engagement Manager
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Show More
最新版本3.4.0更新日誌
Last updated on 2023年08月04日
歷史版本
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
Show More
Version History
3.4.0
2023年08月04日
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
3.3.0
2023年02月11日
The new release includes bug fixes and library upgrade. It also stops support of EEM on jailbroken devices.
3.2.0
2022年09月28日
Bug fixes.
3.1.0
2022年05月29日
Upgrade for EEM Mobile App with bug fixes.
3.0.6
2021年11月12日
Feature enhancement on schedule summary, ability to clear all notifications and bug fixes.
3.0.5
2021年01月27日
We continuously work towards improving your experience. The release addresses defects observed in previous releases.
3.0.4
2020年09月28日
We continuously work towards improvising your experience. The release addresses few bugs observed on recent versions.
3.0.3
2020年09月24日
This version addresses few bug fixes and updated distribution certificate.
3.0.2
2019年08月28日
NICE EEM empowers employees with exceptional self-service scheduling, 24/7.
We constantly work towards making your experience better.
We constantly work towards making your experience better.
3.0.0
2019年07月07日
NICE EEM empowers employees with exceptional self-service scheduling, 24/7.
2.7b
2019年06月28日
UI enhancement on Request Absence page
2.3
2019年06月15日
Push notifications support for self service screen.
1.2
2019年06月10日
Employee Engagement Manager FAQ
點擊此處瞭解如何在受限國家或地區下載Employee Engagement Manager。
以下為Employee Engagement Manager的最低配置要求。
iPhone
須使用 iOS 13.0 或以上版本。
iPad
須使用 iPadOS 13.0 或以上版本。
iPod touch
須使用 iOS 13.0 或以上版本。
Employee Engagement Manager支持英文