Support.com Connect
Free
2.5.8for iPhone, iPad and more
Age Rating
Support.com Connect Captures d'écran
About Support.com Connect
Support.com Connect instantly for support.
Support.com Cloud® Connect enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience, including the following capabilities:
· Review device information and diagnostics
· Configure WiFi networks and setup email accounts
. SupportCam™ which streams live Camera feed (Only over Wi-Fi) & provides ability to annotate over it (to highlight specific areas).
· Screen Share Support.com Connect app along with ability to co-browse webpages & annotate
· Send and receive chat messages
· Share images and screenshots of specific issues
· Push Custom URLs
To use Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.
Support.com Cloud® Connect enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience, including the following capabilities:
· Review device information and diagnostics
· Configure WiFi networks and setup email accounts
. SupportCam™ which streams live Camera feed (Only over Wi-Fi) & provides ability to annotate over it (to highlight specific areas).
· Screen Share Support.com Connect app along with ability to co-browse webpages & annotate
· Send and receive chat messages
· Share images and screenshots of specific issues
· Push Custom URLs
To use Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.
Show More
Quoi de neuf dans la dernière version 2.5.8
Last updated on Jun 12, 2018
Vieilles Versions
This app has been updated by Apple to display the Apple Watch app icon.
Feature enhancements
Minor bug fixes
Feature enhancements
Minor bug fixes
Show More
Version History
2.5.8
Jun 12, 2018
This app has been updated by Apple to display the Apple Watch app icon.
Feature enhancements
Minor bug fixes
Feature enhancements
Minor bug fixes
2.4.11
Apr 17, 2018
Feature enhancements
Minor bug fixes
Minor bug fixes
2.4.1
Jul 5, 2017
Feature enhancements
Minor bug fixes.
Minor bug fixes.
2.4.0
Jun 7, 2017
While making it faster and easier to share the camera feed with customer support agents, Support.com Connect is now significantly lighter on storage. Significant performance improvements have been made with this release including minor bug fixes and improvements.
2.3.21
May 2, 2017
Agents can now use arrows and ellipses to specifically call out areas of focus while troubleshooting customer issues.
Other bug fixes and improvements are also part of this version.
Other bug fixes and improvements are also part of this version.
2.3.20
Apr 7, 2017
Minor bug fix.
2.3.19
Apr 4, 2017
Minor bug fix.
2.3.18
Mar 7, 2017
Enhanced onboarding and connect experience. Improved SMS tap to connect experience.
2.3.17
Feb 3, 2017
Minor bug fix.
2.3.16
Jan 9, 2017
Minor bug fixes.
2.3.15
Jan 6, 2017
Critical bug fix.
2.3.14
Jan 3, 2017
Minor bug fixes.
2.3.13
Dec 16, 2016
Minor Bug Fix.
2.3.12
Dec 3, 2016
Minor bug Fix.
2.3.11
Oct 21, 2016
Minor bug Fix.
2.3.10
Oct 4, 2016
Minor bug fixes.
2.3.9
Aug 31, 2016
Minor bug fixes.
2.3.8
May 17, 2016
Minor bug fixes
2.3.7
May 2, 2016
Minor bugs and stabilization fixes
2.3.6
Mar 23, 2016
Branding change with minor bug fixes
2.3.5
Feb 25, 2016
Minor Bug Fixes
2.3.4
Jan 11, 2016
Minor bug fixes and performance improvement
2.3.3
Dec 4, 2015
Minor bug fixes and perfomance improvement
2.3.2
Nov 9, 2015
* Bug Fixes
2.3.1
Oct 15, 2015
Bug fixes & SupportCam improvements.
Support.com Connect FAQ
Cliquez ici pour savoir comment télécharger Support.com Connect dans un pays ou une région restreints.
Consultez la liste suivante pour voir les exigences minimales de Support.com Connect.
iPhone
Requires iOS 8.0 or later.
iPad
Requires iPadOS 8.0 or later.
iPod touch
Requires iOS 8.0 or later.
Support.com Connect prend en charge English