Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Support.com Connect Screenshots

iPad

iPhone

About Support.com Connect

Support.com Connect instantly for support.

Support.com Cloud® Connect enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience, including the following capabilities:
· Review device information and diagnostics
· Configure WiFi networks and setup email accounts
. SupportCam™ which streams live Camera feed (Only over Wi-Fi) & provides ability to annotate over it (to highlight specific areas).
· Screen Share Support.com Connect app along with ability to co-browse webpages & annotate
· Send and receive chat messages
· Share images and screenshots of specific issues
· Push Custom URLs

To use Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.

What's New in the Latest Version 2.5.8

Last updated on Jun 12, 2018

Old Versions

This app has been updated by Apple to display the Apple Watch app icon.

Feature enhancements
Minor bug fixes

Version History

2.5.8

Jun 12, 2018

This app has been updated by Apple to display the Apple Watch app icon.

Feature enhancements
Minor bug fixes

2.4.11

Apr 17, 2018

Feature enhancements
Minor bug fixes

2.4.1

Jul 5, 2017

Feature enhancements
Minor bug fixes.

2.4.0

Jun 7, 2017

While making it faster and easier to share the camera feed with customer support agents, Support.com Connect is now significantly lighter on storage. Significant performance improvements have been made with this release including minor bug fixes and improvements.

2.3.21

May 2, 2017

Agents can now use arrows and ellipses to specifically call out areas of focus while troubleshooting customer issues.
Other bug fixes and improvements are also part of this version.

2.3.20

Apr 7, 2017

Minor bug fix.

2.3.19

Apr 4, 2017

Minor bug fix.

2.3.18

Mar 7, 2017

Enhanced onboarding and connect experience. Improved SMS tap to connect experience.

2.3.17

Feb 3, 2017

Minor bug fix.