1.17.0
2023-09-01
Features
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
1.16.1
2023-02-07
- Added Search functionality in Queues List and Canned Actions List.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements.
1.15.1
2022-09-12
- Fixed an issue in iPhones where uploading HEIC image files from Gallery won't be rendered in the view attachment screen.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.
1.14.1
2022-06-15
Fixed the bug where the app will log the user out with an error - "This Feature is currently not available for your account".
1.13.0
2022-05-04
View all types of ticket updates in the ticket details page.
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.12.0
2022-03-04
New in this release:
• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.10.0
2022-02-02
New in this release:
• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.
Have a feature request? Mail us at support@happyfox.com
1.9.0
2021-11-20
New in this release:
• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.
Have a feature request? Mail us at support@happyfox.com
1.8.1
2021-09-28
Fixes in 1.8.1
• Fixes an issue when signing in with SSO.
• Fixes a bug when adding replies or private notes with cc or bcc fields.
New in 1.8.0
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
1.3.0
2020-10-16
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
Here are the new features in this release:
- Get Push Notifications for common ticket activities.
- When a new ticket is created in any of your Categories.
- When a new reply is added by a contact in any of the tickets that you have replied to.
- When you are assigned a ticket.
- When you are alerted by a private note.
- When a ticket is moved from one Category to another.
- When a ticket is merged with another.
- Go to Settings → Push Notifications to customize your preferences.
- Added In-app Chat support.
- To chat with HappyFox Support, go to Settings → Help & Support.
- Powered by HappyFox In-app Chat SDK. Learn more at https://www.happyfox.com/in-app-chat/
Fixes and Improvements:
- Improved user experience with data caching for faster app startup.
- Improved error handling on various ticket workflows.
- Fixed UI issues when loading a Queue or Ticket details.
1.2.0
2020-08-08
In this release:
- New: Log in with Single Sign-on providers like Google G Suite, Microsoft Azure, OneLogin, Okta, and more.
- New: Password autofill added to the login form. This works with iCloud Keychain as well as third-party password managers.
- Fixed: Numerous UI enhancements and bug fixes.
1.1.0
2020-06-16
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
- New: Lock with Touch ID / Face ID
- New: Display the ID of every ticket
- Fix: UI improvements and performance fixes