HappyFox Helpdesk
Free
2.9.5for iPhone, iPad and more
Age Rating
HappyFox Helpdesk Screenshots
About HappyFox Helpdesk
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
Your HappyFox tickets at your fingertips. Literally.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
Your HappyFox tickets at your fingertips. Literally.
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What's New in the Latest Version 2.9.5
Last updated on Oct 20, 2021
Old Versions
Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love!
With HappyFox Help Desk 2.0 you can:
- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance
Learn more at https://happyfox.com/mobile-help-desk/
For feature requests and support issues, contact support@happyfox.com
With HappyFox Help Desk 2.0 you can:
- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance
Learn more at https://happyfox.com/mobile-help-desk/
For feature requests and support issues, contact support@happyfox.com
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Version History
2.9.5
Oct 20, 2021
Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love!
With HappyFox Help Desk 2.0 you can:
- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance
Learn more at https://happyfox.com/mobile-help-desk/
For feature requests and support issues, contact support@happyfox.com
With HappyFox Help Desk 2.0 you can:
- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance
Learn more at https://happyfox.com/mobile-help-desk/
For feature requests and support issues, contact support@happyfox.com
2.9.4
Oct 16, 2020
Minor bug fixes and improvements
2.9.3
May 21, 2020
- Fixed a crash when closing tickets via the edit ticket screen
- Fixed a crash when deleting a ticket from inside the ticket details screen
- Fixed a crash when tapping on select push notifications
- Under the hood performance improvements
From the Previous Release:
- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.
- Fixed a crash when deleting a ticket from inside the ticket details screen
- Fixed a crash when tapping on select push notifications
- Under the hood performance improvements
From the Previous Release:
- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.
2.9.2
Mar 9, 2020
- Bug fixes and performance improvements.
From the Previous Release:
- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.
From the Previous Release:
- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.
2.9.1
Dec 21, 2019
- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.
From the previous release:
Introducing Multi-Factor Authentication (MFA) Support:
- Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App.
- Note: Requires MFA to be setup on an Account/Agent level.
To setup, log onto your HappyFox Account on the web, or contact your account administrator.
Others:
- Bug fixes for an improved app experience.
- Miscellaneous Performance and Stability updates.
- iPad - Minor Stability fixes and Optimizations for a better UX.
From the previous release:
Introducing Multi-Factor Authentication (MFA) Support:
- Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App.
- Note: Requires MFA to be setup on an Account/Agent level.
To setup, log onto your HappyFox Account on the web, or contact your account administrator.
Others:
- Bug fixes for an improved app experience.
- Miscellaneous Performance and Stability updates.
2.9
Nov 8, 2019
Introducing Multi-Factor Authentication (MFA) Support:
- Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App.
- Note: Requires MFA to be setup on an Account/Agent level.
To setup, log onto your HappyFox Account on the web, or contact your account administrator.
Others:
- Bug fixes for an improved app experience.
- Miscellaneous Performance and Stability updates.
- Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App.
- Note: Requires MFA to be setup on an Account/Agent level.
To setup, log onto your HappyFox Account on the web, or contact your account administrator.
Others:
- Bug fixes for an improved app experience.
- Miscellaneous Performance and Stability updates.
2.8.1
Sep 29, 2019
- Bug fixes and performance improvements.
From the Previous Release:
- SSO Support: Login to HappyFox iOS app using your configured SAML based SSO provider, just as you would on HappyFox Web.
- New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App.
- Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad.
- All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favorites.
Bug Fixes, Performance, and UX Improvements:
-----------------------------------------------
- Experience faster ticket load times, when accessing ticket lists.
- Syncing to your HappyFox Account is faster with an improved app refresh.
- Fixed: Session Expiry, on the mobile, automatically logs out the app.
- Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty.
- Others: Memory optimizations for iPad for a much smoother experience.
From the Previous Release:
- SSO Support: Login to HappyFox iOS app using your configured SAML based SSO provider, just as you would on HappyFox Web.
- New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App.
- Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad.
- All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favorites.
Bug Fixes, Performance, and UX Improvements:
-----------------------------------------------
- Experience faster ticket load times, when accessing ticket lists.
- Syncing to your HappyFox Account is faster with an improved app refresh.
- Fixed: Session Expiry, on the mobile, automatically logs out the app.
- Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty.
- Others: Memory optimizations for iPad for a much smoother experience.
2.8
Apr 10, 2019
- SSO Support: Login to HappyFox iOS app using your configured SAML based SSO provider, just as you would on HappyFox Web.
- New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App.
- Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad.
- All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favourites.
Bug Fixes, Performance and UX Improvements:
-----------------------------------------------
- Experience faster ticket load times, when accessing ticket lists.
- Syncing to your HappyFox Account is faster with an improved app refresh.
- Fixed: Session Expiry, on the mobile, automatically logs out the app.
- Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty.
- Others: Memory optimisations for iPad for a much smoother experience.
- New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App.
- Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad.
- All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favourites.
Bug Fixes, Performance and UX Improvements:
-----------------------------------------------
- Experience faster ticket load times, when accessing ticket lists.
- Syncing to your HappyFox Account is faster with an improved app refresh.
- Fixed: Session Expiry, on the mobile, automatically logs out the app.
- Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty.
- Others: Memory optimisations for iPad for a much smoother experience.
2.7.3
Mar 25, 2019
- General performance updates, for a much better App Experience.
2.7.2
Jan 14, 2019
- Performance Optimizations aimed at:
- Reducing Ticket Loading Time.
- Reducing Time taken to Sign-in.
- Optimizing Memory Usage.
- Miscellaneous Bug Fixes, that aid for a much better UX.
- Reducing Ticket Loading Time.
- Reducing Time taken to Sign-in.
- Optimizing Memory Usage.
- Miscellaneous Bug Fixes, that aid for a much better UX.
2.7.1
Dec 20, 2018
Introducing Queues! Users on the New HappyFox, can now use:
- Queues: Under "All", from the App's Home Screen. Tap on '+' to add your queues to favourites, and access them from here.
- Sort: The ticket sort option from HappyFox v2 web, that lets you sort using:
- Recently Updated
- Due Date
- Status.
- Priority.
- Ticket Creation Date.
- Currently available for iPhones only.
Other Changes:
- A Refreshed Tickets List - Cleaner and more readable UI.
- Chat with us: Reaching HappyFox Support, is now 2 taps away. Tap on settings, and then "Chat with Us" to drop us a line.
- Login using email: In addition to your username, use your email + password to login to the app.
- A more visual settings screen, with icons beside each option.
- Fixed: An issue on the iPad, which was causing tickets to not load, and requiring an app restart.
For feedback, feel free to write to us at support@happyfox.com or chat, via in-app support.
- Queues: Under "All", from the App's Home Screen. Tap on '+' to add your queues to favourites, and access them from here.
- Sort: The ticket sort option from HappyFox v2 web, that lets you sort using:
- Recently Updated
- Due Date
- Status.
- Priority.
- Ticket Creation Date.
- Currently available for iPhones only.
Other Changes:
- A Refreshed Tickets List - Cleaner and more readable UI.
- Chat with us: Reaching HappyFox Support, is now 2 taps away. Tap on settings, and then "Chat with Us" to drop us a line.
- Login using email: In addition to your username, use your email + password to login to the app.
- A more visual settings screen, with icons beside each option.
- Fixed: An issue on the iPad, which was causing tickets to not load, and requiring an app restart.
For feedback, feel free to write to us at support@happyfox.com or chat, via in-app support.
2.7
Dec 19, 2018
Introducing Queues! If you're a HappyFox v2 User, you can now use:
- Queues: Under "All", from the App's Home Screen. Tap on '+' to add your queues to favourites, and access them from here.
- Sort: The ticket sort option from HappyFox v2 web, that lets you sort using:
- Recently Updated Tickets.
- Due Date based sort.
- Status based sort.
- Priority based sort.
- Sort by creation date.
- Currently available for iPhones only.
Other Changes:
- A Refreshed Tickets List - Cleaner and more readable UI.
- Chat Integration: Reaching HappyFox Support, is now 2 taps away. Tap on settings, and then "Chat with Us" to drop us a line.
- Login using email: In addition to your username, use your email + password to login to the app.
For feedback, feel free to write to us at support@happyfox.com or chat, via in-app support.
- Queues: Under "All", from the App's Home Screen. Tap on '+' to add your queues to favourites, and access them from here.
- Sort: The ticket sort option from HappyFox v2 web, that lets you sort using:
- Recently Updated Tickets.
- Due Date based sort.
- Status based sort.
- Priority based sort.
- Sort by creation date.
- Currently available for iPhones only.
Other Changes:
- A Refreshed Tickets List - Cleaner and more readable UI.
- Chat Integration: Reaching HappyFox Support, is now 2 taps away. Tap on settings, and then "Chat with Us" to drop us a line.
- Login using email: In addition to your username, use your email + password to login to the app.
For feedback, feel free to write to us at support@happyfox.com or chat, via in-app support.
2.6
Oct 10, 2018
What’s New?
1. iOS Compatibility: HappyFox iOS App is now compatible with iOS12 and iPhone X.
2. Contact Group Info: You can now quickly view what contacts groups your customers belong to, from within the ticket details screen along with other ticket fields information.
3. Others: Stability and miscellaneous bug fixes around attachments.
As always, please write to us for any feedback at support@happyfox.com.
We’re listening!
Cheers!
Team HappyFox.
1. iOS Compatibility: HappyFox iOS App is now compatible with iOS12 and iPhone X.
2. Contact Group Info: You can now quickly view what contacts groups your customers belong to, from within the ticket details screen along with other ticket fields information.
3. Others: Stability and miscellaneous bug fixes around attachments.
As always, please write to us for any feedback at support@happyfox.com.
We’re listening!
Cheers!
Team HappyFox.
2.5
Sep 28, 2016
Fixes for crashes in iOS10.
Push notification fixes.
Push notification fixes.
2.4
Sep 28, 2015
Bug fixes for iOS9.
2.3
Aug 15, 2015
Fixes iPad crash issue in iOS7.
Fixes Issues in creating New ticket.
Fixes other minor bugs.
Fixes Issues in creating New ticket.
Fixes other minor bugs.
2.2
Jul 30, 2015
Critical bug fixes.
2.1
Jul 24, 2015
- All new tickets list screen with improved UI
- Add your own custom favorites to filter the tickets list
- Quick actions - You can now change the status, due date and assignee quickly from the tickets list
- UI enhancements
- Bug fixes
- Add your own custom favorites to filter the tickets list
- Quick actions - You can now change the status, due date and assignee quickly from the tickets list
- UI enhancements
- Bug fixes
2.0.0
Jun 3, 2015
Whats new:
1. New ticket list with improved sorting.
2. New filtering options for categories/statuses/priorities.
3. New cleaner UI for ticket detail screen focusing on Ticket's content and readability.
4. New action bar in ticket detail screen enabling frequent actions on ticket.
Loads of other UI enhancements has been made to improve app's overall usability. And of course this release fixes quite a number of important bugs.
Your feedback will helps us improve the app. Please write to support@happyfox.com for any suggestions. Cheers!
1. New ticket list with improved sorting.
2. New filtering options for categories/statuses/priorities.
3. New cleaner UI for ticket detail screen focusing on Ticket's content and readability.
4. New action bar in ticket detail screen enabling frequent actions on ticket.
Loads of other UI enhancements has been made to improve app's overall usability. And of course this release fixes quite a number of important bugs.
Your feedback will helps us improve the app. Please write to support@happyfox.com for any suggestions. Cheers!
1.9.9
May 20, 2015
- Users can now subscribe and unsubscribe from a ticket
- Enhanced side bar menu
- Better ticket filtering options with easily accessible category menu on top
- Full screen display of ticket messages to enhance readability
- All ticket actions at one place at the bottom bar of each ticket
- UI Enhancements
- Bug fixes
- Enhanced side bar menu
- Better ticket filtering options with easily accessible category menu on top
- Full screen display of ticket messages to enhance readability
- All ticket actions at one place at the bottom bar of each ticket
- UI Enhancements
- Bug fixes
1.9.8
Apr 24, 2015
Bug fixes.
1.9.7
Apr 7, 2015
- Can clone tickets.
- Can delete tickets.
- Can sort tickets by unresponded status.
- See original text in ticket updates by swiping left on the update.
Other bug fixes & enhancements.
- Can delete tickets.
- Can sort tickets by unresponded status.
- See original text in ticket updates by swiping left on the update.
Other bug fixes & enhancements.
1.9.6
Jan 21, 2015
- Long tickets are now easy to read with Expand/Collapse button.
- Supports iOS 8 dynamic text
- Saved searches are now accessible
- Support for iPhone 6 and 6-Plus
- iPad crashes are now fixed.
- Supports iOS 8 dynamic text
- Saved searches are now accessible
- Support for iPhone 6 and 6-Plus
- iPad crashes are now fixed.
1.9.5
Nov 12, 2014
Bug fixes.
1.9.4
Nov 3, 2014
This update has critical crash fixes for iOS8.
Other changes:
1. MyQueue is now accessible on mobile
2. Can sort tickets by Unresponded status
3. Can search tickets by Unresponded status
4. Can change push notifications preferences from iPhone/iPad
5. Can preview KB articles before attaching them in ticket updates
6. Other UI enhancements and bug fixes.
Please write to support@happyfox.com for help.
Other changes:
1. MyQueue is now accessible on mobile
2. Can sort tickets by Unresponded status
3. Can search tickets by Unresponded status
4. Can change push notifications preferences from iPhone/iPad
5. Can preview KB articles before attaching them in ticket updates
6. Other UI enhancements and bug fixes.
Please write to support@happyfox.com for help.
HappyFox Helpdesk FAQ
Click here to learn how to download HappyFox Helpdesk in restricted country or region.
Check the following list to see the minimum requirements of HappyFox Helpdesk.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
HappyFox Helpdesk supports English
