Help Scout
Support customers on the go
Free
2024.4for iPhone, iPad and more
Age Rating
Help Scout Screenshots
About Help Scout
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
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What's New in the Latest Version 2024.4
Last updated on Apr 17, 2024
Old Versions
In this version we’ve made under the hood improvements for some exciting new features coming soon, so keep your eyes peeled!
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Version History
2024.4
Apr 17, 2024
In this version we’ve made under the hood improvements for some exciting new features coming soon, so keep your eyes peeled!
2024.3
Apr 4, 2024
Not much to see here this time, so we'll just wish you a great week. Huzzah!
2024.2
Apr 1, 2024
We’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
2024.01
Feb 13, 2024
With this release we are introducing Hide Threads, giving users the ability to hide individual threads when required. Once you've hidden a thread it won't show up in the quote history on the customer end, giving you even more control over your conversations.
We've also taken care of a couple of bugs in this release:
• Addressed multiple issues when creating new conversations from the app.
• Made some other minor UI improvements.
We've also taken care of a couple of bugs in this release:
• Addressed multiple issues when creating new conversations from the app.
• Made some other minor UI improvements.
2023.13
Dec 18, 2023
New feature alert! You can now add phone numbers through the customer profile screen in the mobile app.
We’ve also taken care of a couple of bugs in this release:
• You can once again add more than one tag to conversations
• You no longer lose your place when scrolling down long conversations
We’ve also taken care of a couple of bugs in this release:
• You can once again add more than one tag to conversations
• You no longer lose your place when scrolling down long conversations
2023.12
Nov 20, 2023
- With this new version, teams can manage and respond to Instagram direct messages from the Help Scout iOS app, making it easier than ever to respond to customers.
- We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
- We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
2023.11
Oct 30, 2023
We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative.
2023.10
Oct 11, 2023
With this new version, we've made the following changes:
- Fixed an issue where saved replies were always inserted at the bottom of the editor, regardless of cursor placement.
-You can now view rating details when comments are included.
- Custom Fields will no longer appear as "required" when they're not.
- Some other minor UI improvements.
- Fixed an issue where saved replies were always inserted at the bottom of the editor, regardless of cursor placement.
-You can now view rating details when comments are included.
- Custom Fields will no longer appear as "required" when they're not.
- Some other minor UI improvements.
2023.09
Aug 31, 2023
With this new version, we've made the following changes:
- Fixed a bug when the user’s place is lost after scrolling in a long conversation
- Fixed extra line spacing issue when replying to a conversation
- Dependency updates
- Fixed a bug when the user’s place is lost after scrolling in a long conversation
- Fixed extra line spacing issue when replying to a conversation
- Dependency updates
2023.08
Jun 16, 2023
With this new version, we've made the following changes:
• Introduced an information dialog that appears when a conversation expires.
• Enabled the swipe functionality to navigate back to the conversation list.
• Introduced an information dialog that appears when a conversation expires.
• Enabled the swipe functionality to navigate back to the conversation list.
4.9.2
May 15, 2023
In this new version, we have implemented some minor improvements to the user interface of social channel conversations to enhance the user experience.
4.9.1
May 1, 2023
With this new version, we've made the following changes:
Fixed:
- Took care of a small bug on the customer profile screen if they had messaged via a social integration.
Fixed:
- Took care of a small bug on the customer profile screen if they had messaged via a social integration.
4.9.0
Apr 10, 2023
We've made some UI tweaks to enhance your experience. You might notice a few small changes here and there.
4.8.0
Mar 28, 2023
With this new version, we've made the following changes:
New:
• You can add a customer email address from the customer profile screen
• You can now forward and add saved replies to Messenger conversations in the app
Fixed:
• You're now prompted to save drafts appropriately when composing a Messenger reply
New:
• You can add a customer email address from the customer profile screen
• You can now forward and add saved replies to Messenger conversations in the app
Fixed:
• You're now prompted to save drafts appropriately when composing a Messenger reply
4.7.0
Mar 2, 2023
Do you like bugs? Yeah, neither do we. We've reached into the nooks and crannies of the app to eradicate a few lingering bugs. Cheers to spring cleaning!
4.6.0
Feb 15, 2023
With this new version, we've made the following changes:
New:
• You can now add code and blockquotes to your conversations from the new formatting bar
• You can now indent and outdent lists in your conversations
Fixed:
• The app no longer crashes after adding emoji to your notes
• The editor appropriately responds to dynamic type changes that you make
New:
• You can now add code and blockquotes to your conversations from the new formatting bar
• You can now indent and outdent lists in your conversations
Fixed:
• The app no longer crashes after adding emoji to your notes
• The editor appropriately responds to dynamic type changes that you make
4.5.1
Jan 19, 2023
While bugs are generally helpful for the environment, they're destructive to our app - so we got rid of a few.
4.5.0
Dec 15, 2022
Put on your party hat because it's time to celebrate! The mobile app has a new editor! If you were wanting to add bold, bulleted lists, or links to your replies, you can now do just that from the new formatting bar.
4.4.0
Dec 1, 2022
While bugs are generally helpful for the environment, they're destructive to our app - so we got rid of a few.
4.3.3
Nov 7, 2022
With this new version, we've made the following changes:
• Stability updates for a smoother Help Scout experience
• Stability updates for a smoother Help Scout experience
4.3.2
Oct 25, 2022
With this new version, we've made the following changes:
Fixed:
• Sending draft messages now respects the default status set via the web app
Fixed:
• Sending draft messages now respects the default status set via the web app
4.3.1
Sep 22, 2022
With this new version, we've made the following changes:
• Stability updates for a smoother Help Scout experience
• Stability updates for a smoother Help Scout experience
4.3.0
Aug 29, 2022
Put your party hat on because it's time to celebrate! Conversation ratings have arrived in the mobile app!
If customers leave you a rating, you’ll now see that in app, helping you to better understand how customers experienced interacting with your team.
If customers leave you a rating, you’ll now see that in app, helping you to better understand how customers experienced interacting with your team.
4.2.2
Jul 28, 2022
With this new release, we've made minor improvements to our user experience.
4.2.1
Jun 30, 2022
In this release, we’ve made internal changes to improve the overall Help Scout experience.
Help Scout FAQ
Click here to learn how to download Help Scout in restricted country or region.
Check the following list to see the minimum requirements of Help Scout.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
Help Scout supports English
