hi.guru
Business Communication
Free
3.8.0for iPhone, iPod touch
Age Rating
hi.guru Screenshots
About hi.guru
hi.guru is a unified business conversation hub, connecting your business to your customers, employees and processes through smart instant messaging conversations. hi.guru enhances the way that you communicate, providing secure and rich exchanges that result in an improved and more efficient communication experience.
Use hi.guru to
• Communicate with your customers through multiple instant messaging channels (Public and direct communication channels)
• Provide autonomous CX with chatbots
• Handle concurrent conversations on the go
• Share files, media, locations with your customers to assist with their queries
• Easily transfer conversations to the right person or skill-set
• Never miss a conversation from a customer, be instantly notified when a customer messages you with full push notification support
• Easily search your full conversation history
• View insights and analytics into your business's conversations and channels
• View conversations between your customers, people and chatbots
Use hi.guru to
• Communicate with your customers through multiple instant messaging channels (Public and direct communication channels)
• Provide autonomous CX with chatbots
• Handle concurrent conversations on the go
• Share files, media, locations with your customers to assist with their queries
• Easily transfer conversations to the right person or skill-set
• Never miss a conversation from a customer, be instantly notified when a customer messages you with full push notification support
• Easily search your full conversation history
• View insights and analytics into your business's conversations and channels
• View conversations between your customers, people and chatbots
Show More
What's New in the Latest Version 3.8.0
Last updated on Aug 12, 2022
Old Versions
- Now you can pull down on your chat list view to refresh the view
- Squashed some bugs
- Squashed some bugs
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Version History
3.8.0
Aug 12, 2022
- Now you can pull down on your chat list view to refresh the view
- Squashed some bugs
- Squashed some bugs
3.7.0
Jul 1, 2022
• Now you can private reply to Instagram Business comments
• Agents can also now respond to Messenger conversations after 24hours have passed
• We squished some bugs and made some connectivity improvements
• Agents can also now respond to Messenger conversations after 24hours have passed
• We squished some bugs and made some connectivity improvements
3.6.0
Jun 3, 2022
• Now supporting Instagram DM's, Story Replies and mentions
• Fixed intermittent blank screen issue on app launch
• Fixed intermittent blank screen issue on app launch
3.4.0
Feb 24, 2022
· Reconnection improvements
· Minor UX improvements
· Bug fixes
· Minor UX improvements
· Bug fixes
3.3.3
Feb 2, 2022
· Fixed bug that caused some background chat notifications to be missed.
3.3.1
Dec 14, 2021
- Minor fixes.
3.3.0
Dec 10, 2021
- We have improved our transfer feature giving users to transfer chats to a specific skill or person
- Bug Fixes & UI Improvements
- Bug Fixes & UI Improvements
3.2.2
Oct 16, 2021
Minor Bug fixes
Performance updates
Performance updates
3.1.1
Aug 2, 2021
3.1.1
Added support for new Outbound Agent role
Bug Fixes
Performance enhancements
Added support for new Outbound Agent role
Bug Fixes
Performance enhancements
3.0.0
Jul 2, 2021
Version 3 is out! Here is what's new:
"Public Conversations" have been added so you can now respond and resolve to comments, tweets, mentions and reviews across your connected hi.guru channels.
"Conversation Topic Tagging" has been added so you can now tag or classify your customer conversations more easily.
"Company Unit Switching" has been added so you can now easily switch between brands that are linked to your organisation's hi.guru account.
"Public Conversations" have been added so you can now respond and resolve to comments, tweets, mentions and reviews across your connected hi.guru channels.
"Conversation Topic Tagging" has been added so you can now tag or classify your customer conversations more easily.
"Company Unit Switching" has been added so you can now easily switch between brands that are linked to your organisation's hi.guru account.
2.2.10
Mar 1, 2021
Minor performance improvements
2.2.9
Jan 29, 2021
Fixed reconnection issue during network change.
2.2.8
Dec 6, 2020
We now support Company Unit Manager role, managers can now access the mobile app.
Bug fixes
Bug fixes
2.2.7
Nov 9, 2020
Enhanced our sign up process
Bug fixes and performance improvements
Bug fixes and performance improvements
2.2.6
Oct 1, 2020
* New user presence toggle.
* minor bug fixes.
* minor bug fixes.
2.2.5
Sep 14, 2020
Added fix for chats.
Added other bug fixes.
Added other bug fixes.
2.2.4
Aug 28, 2020
Location sharing UI improvements
Bug fixes
Bug fixes
2.2.3
Aug 6, 2020
Improvements:
Now you can view in the thread who has been assigned to a conversation
Bug Fixes:
Issue where documents that failed to upload did not inform the user and allow for a retry
Now you can view in the thread who has been assigned to a conversation
Bug Fixes:
Issue where documents that failed to upload did not inform the user and allow for a retry
2.2.1
Jul 19, 2020
Now you can share and receive location messages to and from your customers
2.2.0
Jul 8, 2020
Now you can toggle your activity to active and inactive, allowing other users to receive customer conversations while you are away.
Fixed an issue where you could not view your conversation history
We've updated our Facebook channel integration to ensure smooth sailing
Fixed an issue where you could not view your conversation history
We've updated our Facebook channel integration to ensure smooth sailing
2.1.1
Jun 3, 2020
We have improved our notifications to ensure you never miss a conversation
Improvements to our messaging service
Bug Fixes
Improvements to our messaging service
Bug Fixes
2.1.0
Feb 19, 2020
Notification compatibility for Public conversations
Bug fixes
Bug fixes
2.0.3
Jan 7, 2020
* Bug fixes
2.0.2
Nov 29, 2019
Improvements:
• We have made improvements to our notifications to better inform you when your conversations have been successfully resolved.
• We have added date indicators into the chat thread to give you a clearer understanding of the conversation flow across multiple days.
• We have added a unique conversation ID in the thread to provide a reference for every conversation exchanged in.
• Minor bug fixes and performance updates.
• We have made improvements to our notifications to better inform you when your conversations have been successfully resolved.
• We have added date indicators into the chat thread to give you a clearer understanding of the conversation flow across multiple days.
• We have added a unique conversation ID in the thread to provide a reference for every conversation exchanged in.
• Minor bug fixes and performance updates.
2.0.1
Nov 13, 2019
Whats New:
• We've upgraded our messaging backbone, to ensure you never miss a conversation.
• We now support WhatsApp for Business Messaging
• We've upgraded our messaging backbone, to ensure you never miss a conversation.
• We now support WhatsApp for Business Messaging
hi.guru FAQ
Click here to learn how to download hi.guru in restricted country or region.
Check the following list to see the minimum requirements of hi.guru.
iPhone
Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
hi.guru supports English
