10.0.4
2024-01-30
1. Add user satisfaction evaluation.
2. Scanning supports new barcode formats.
3. New maintenance card activation.
4. Home page quick connect entrance, application center new partner scenario.
5. Scanning supports multiple codes for one image.
6. Fix some known bugs.
10.0.3
2023-10-18
1. On site maintenance and clock in eRight authorization and electronic signature optimization
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
10.0.2
2023-09-07
1. eCare, my spare parts optimization.
2. New users can use basic functions without signing privacy.
3. Sign privacy login guidance optimization.
4. History browsing support search.
5. Service hotline application optimization.
6. Fixed known issues.
10.0.1
2023-06-11
1. Embedded code optimization
2. Fixed issues with switching between horizontal and vertical screens, maintaining active login, and logging out of accounts
3. Fix other known bugs
10.0.0
2023-05-09
1. Add permission elevation and affiliated companies
2. ECare, my spare parts optimization
3. Login adaptation IDaas2.0
4. Adapt to iOS16
5. Fixed known issues
9.0.3
2022-12-12
1. eCare My spare parts add synchronization SN, synchronization address and other functions
2. Service Terms Cancellation Consent Pop up Confirmation
3. eISDP service delivery portal optimization
4. Some bug fixed
9.0.2
2022-10-29
1. ECare My spare parts are compatible with the plant.
2. Fix some known bugs.
9.0.1
2022-09-28
1. App homepage revision
2. Upgrade client EDM2.0 to 3.0
3. Overseas Weiknow link replaced with new link
4. Picture Selector Optimization
5. Huawei Unified Scan Service Version Upgrade
6. Add UEM embedded code
9.0.0
2022-04-07
*In this update
Some bug fixes.
8.1.5
2021-12-16
*In this update
Some bug fixes.
8.1.2
2021-08-03
*In this update
Some bug fixes.
7.0.5
2020-04-20
*In this update
Some bug fixes.
7.0.4
2020-04-10
*In this update
Some bug fixes.
7.0.3
2019-12-23
*In this update
Some bug fixes.
*Recent updates:
1. New design with more intuitive interface!
2. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
3. Add eISDP module to support contract delivery.
7.0.0
2019-11-21
1. New design with more intuitive interface!
2. Now you can update your profile picture and view the certificates you have obtained.
3. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
4. Add eISDP module to support contract delivery.
5. More updates for you to discover.
6.1.1
2019-04-04
Now Hiknow App has a brand-new Community interface!
6.1.0
2019-01-30
Huawei Enterprise Support now has a brand-new name as HiKnow!
5.8.2
2018-11-15
Includes bug fixes.
5.8.1
2018-10-12
Includes bug fixes.
5.8.0
2018-08-20
1. Aligned the product home screens accessed by scanning QR codes and from the product list.
2. Scan to query components and spare parts status.
3. Added bookshelves for product lines on the search screen.
4. Filter by product on the global search screen.
5. Activate product license in personal centre.
6. Other improvements.
5.7.4
2018-06-07
Includes bug fixes.
5.7.1
2018-04-08
1. Component documents available via scanning QR codes or SNs
2. Recommended topics shown on the home screen
3. Other optimizations
5.6.1
2018-03-12
Includes bug fixes.
5.6.0
2018-01-17
1. Added entrances for submitting and viewing service and spare part requests.
2. Optimized Maintenance Status and Legal Disclaimer and added global hotline services for expired maintenance.
3. Optimized security protection and modified Enterprise Support App Privacy Agreement.
5.5.1
2017-12-24
1.Barcode Scanning from Photos
2.Enhanced Component Functions
5.5.0
2017-12-12
1.Barcode Scanning from Photos
2.Enhanced Component Functions
5.3.0
2017-11-06
1. Scan: Barcodes can be scanned consecutively.
2. Maintenance Status: The layout for multiple maintenance service packages is optimized.
3. My Products: Customer services are available.
5.2.0
2017-10-24
1.Refreshing-new AR experience center
2.Enhanced global search
3.Barcode scanning for ESNs in customer services
5.1.1
2017-08-29
Includes bug fixes.
5.1.0
2017-08-15
1. Product trees are added (same as those on the support website).
2. Global TAC hotlines are added (same as those on the support website).
3. User's email address is added in the document feedback area.
4. Product registration function is optimized.
5. Online tools can be added to product homepages.
6. Up to 500 records can be saved in scanning history.
7. Mobile tool recommendation list is optimized.
5.0.1
2017-08-02
Includes bug fixes.
5.0.0
2017-07-11
1."My Products": Add and manage your products and components, check component and service information, and perform proactive equipment maintenance.
2.Product favorites functions are deleted.
3."Maintenance Status" is added to Support Center. Check the warranty or maintenance service package of equipment even if you don't have a work order.
4.Download and browse PDF files.
5.Scan barcodes offline, zoom to align the codes more accurately, and match one or more related products.
6.View all documents synchronized from the HedEx website.
7.Receive notifications of Forums messages.
8.Check out more updates in this app!
3.3.6
2017-06-23
Includes bug fixes.
3.3.5
2017-06-20
Includes bug fixes.
3.3.3
2017-05-20
Includes bug fixes.
3.3.2
2017-05-02
Includes bug fixes.
3.3.1
2017-04-08
Includes bug fixes.
3.3.0
2017-04-04
1.Added mobile online application platform, aggregating online query tools and help channels by scenarios
2.Functions module added and customization supported
3.Added my software requests
4.Allows you to submit and manage service requests online through Scan
5.Optimized login
6.Check out new updates
3.2.3
2017-03-08
Includes bug fixes.
3.2.2
2017-02-28
Includes bug fixes.
3.2.1
2017-01-17
1.Modified the sign-in rules.
2.Added new product information.
3.Includes bug fixes.