Huawei Technical Support
Free
5.9.1for iPhone, iPad and more
8.5
11 Ratings
Huawei Technologies Co., Ltd.
Developer
22 MB
Size
Jun 22, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
Huawei Technical Support Screenshots
About Huawei Technical Support
Huawei Tech Support App provides carrier customers with product documents and technical support. It allows you to view product documents, find support cases, post questions in forums, scan barcodes or use AR apps to view product information, and use built-in apps to improve work efficiency.
Feature Highlights:
1. Scan: Obtain device materials including documents and component details by scanning a device barcode.
2. iKnow: Find quick answers to product related questions.
3. Videos: Watch videos related to products.
4. Products: View documents, cases, videos, threads, alarms, and tools by product or product line.
5. Forums: Post questions and view threads integrated from Huawei Interactive Cloud.
6. AR Center: View AR apps by product, and download, install, uninstall, and write reviews of them.
7. Functions: Find all built-in tools and tap Obtain to add frequently used ones to the home screen.
8. Search: Tap the search icon on the home screen and enter keywords. Matching documents, cases, videos, threads, and bulletins will be displayed.
9. My Products: Add products and sites and manage maintenance items for sites regularly.
10. Bulletins: Keep up with app updates.
11. Messages: Check product updates, software request progress, items pending maintenance, service requests, on-site support, spare part requests, and activity recommendations. Turn on or off a notification in Notification Settings.
Contact Us
For any questions or suggestions about this app, please tap Me > Help/Feedback > Feedback or email us at supportmaster@huawei.com.
Feature Highlights:
1. Scan: Obtain device materials including documents and component details by scanning a device barcode.
2. iKnow: Find quick answers to product related questions.
3. Videos: Watch videos related to products.
4. Products: View documents, cases, videos, threads, alarms, and tools by product or product line.
5. Forums: Post questions and view threads integrated from Huawei Interactive Cloud.
6. AR Center: View AR apps by product, and download, install, uninstall, and write reviews of them.
7. Functions: Find all built-in tools and tap Obtain to add frequently used ones to the home screen.
8. Search: Tap the search icon on the home screen and enter keywords. Matching documents, cases, videos, threads, and bulletins will be displayed.
9. My Products: Add products and sites and manage maintenance items for sites regularly.
10. Bulletins: Keep up with app updates.
11. Messages: Check product updates, software request progress, items pending maintenance, service requests, on-site support, spare part requests, and activity recommendations. Turn on or off a notification in Notification Settings.
Contact Us
For any questions or suggestions about this app, please tap Me > Help/Feedback > Feedback or email us at supportmaster@huawei.com.
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What's New in the Latest Version 5.9.1
Last updated on Jun 22, 2023
Old Versions
1. Fix some known bugs
Show More
Version History
5.9.1
Jun 22, 2023
1. Fix some known bugs
5.9.0
May 9, 2023
1. Login adaptation IDaas2.0
2. Adapt to iOS16
3. Fixed known issues
2. Adapt to iOS16
3. Fixed known issues
5.8.9
Sep 28, 2022
1. Huawei Unified Scan Service Version Upgrade
2. About Page Display Collection Personal Information List
2. About Page Display Collection Personal Information List
5.8.8
Dec 16, 2021
*In this update
Some bug fixes.
Some bug fixes.
5.8.7
Nov 24, 2021
*In this update
Some bug fixes.
Some bug fixes.
5.8.6
Aug 3, 2021
*In this update
Some bug fixes.
Some bug fixes.
5.8.5
Apr 18, 2021
*In this update
1. The security of the login is improved.
2. The identification efficiency of the QR code scanning function is improved.
3. Completeness check is added for product documentation attachments.
4. Sharing function improvement.
5. Some bug fixes.
1. The security of the login is improved.
2. The identification efficiency of the QR code scanning function is improved.
3. Completeness check is added for product documentation attachments.
4. Sharing function improvement.
5. Some bug fixes.
5.8.3
Oct 31, 2020
*In this update
Some bug fixes.
Some bug fixes.
5.8.2
Apr 20, 2020
*In this update
Some bug fixes.
Some bug fixes.
5.8.1
Jan 3, 2020
Includes bug fixes.
5.8.0
Nov 28, 2019
Several bug fixes.
5.7.4
Jan 29, 2019
1. Includes bug fixes
2. Opimize the QR-Scan funcion.
2. Opimize the QR-Scan funcion.
5.7.3
Jan 8, 2019
Includes bug fixes
5.7.2
Nov 15, 2018
Includes bug fixes
5.7.1
Oct 12, 2018
Includes bug fixes.
5.7.0
Aug 17, 2018
1. Optimized HedEx document page and added the horizontal view mode.
2. Other improvements
2. Other improvements
5.6.2
Jun 7, 2018
Includes bug fixes.
5.6.1
Apr 8, 2018
Includes bug fixes.
5.5.0
Feb 2, 2018
1. Added My Software Applications entrance.
2. Modified sign-in rules.
3. Optimized security protection and modified Huawei Privacy Policy.
2. Modified sign-in rules.
3. Optimized security protection and modified Huawei Privacy Policy.
5.3.1
Jan 11, 2018
Includes bug fixes.
5.3.0
Dec 21, 2017
1. Scan: QR codes in gallery can be recognized.
2. Product: User experience is optimized.
3. Account upgrade: Description is added for some mandatory field.
4. Store: Images of landscape mode are supported.
2. Product: User experience is optimized.
3. Account upgrade: Description is added for some mandatory field.
4. Store: Images of landscape mode are supported.
5.2.0
Nov 2, 2017
Refreshing-new AR experience center
5.1.1
Sep 28, 2017
Includes bug fixes.
5.1.0
Sep 9, 2017
1.Barcode scan history can save up to 500 records.
2.Multimedia experience is improved.
3.Check out new updates.
2.Multimedia experience is improved.
3.Check out new updates.
5.0.2
Aug 7, 2017
Includes bug fixes.
Huawei Technical Support FAQ
Click here to learn how to download Huawei Technical Support in restricted country or region.
Check the following list to see the minimum requirements of Huawei Technical Support.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Huawei Technical Support supports English, Simplified Chinese
