13.2.5
2020-04-16
Fix for end to call in some cases.
13.2.1
2020-03-12
Bug fixes and removal of external thermal camera support.
13.0.0
2020-02-13
• Ability to add Title & Location to a user profile
• Ability to view your company's full directory
• Stability and performance improvement
• Microsoft Edge web browser Compatibility
12.8.0
2019-12-15
• Localization for Chinese Simplified, Japanese, and German
• Web App Stability and Performance Improvements
• Higher supported resolution up to 720p.
12.2.0
2019-09-30
Video-only Calls - Instant Help Calls can be started without ending a phone call in progress.
Call Report Filter - Admins can filter Calls tab by the last 7 days, 30 days, etc.
Load Time Optimization
12.0.1
2019-09-02
•Screen Capture - While on a Help Lightning call, Screen shots can be captured and saved both to the Enterprise user’s local device and within the Call Details on Instant Help web.
•User-Controlled Recording
Enterprise administrators have the ability to select the recording policy.
All Recording Off
All Recording On
Recording starts Off – Ability to turn On by User per Call
Recording starts On – Ability to turn Off by User per Call
•Performance Improvements and Enhancements
10.0
2019-05-14
Bug Fixes