5.9
2023-09-15
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
5.8.12
2023-08-30
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
3. Minor Bug Fixes and Feature Enhancements.
5.8.11
2023-06-15
Request filters & reply request API's, have been migrated to V3 in iPad app.
5.8.10
2023-05-18
Chat module API migrated from v1 to v3 (from server build 14300).
5.8.9
2023-03-29
Earlier, the app crashed while coming back to the foreground due to authentication API issue in the server build 11200 or below. It has been fixed.
5.8.8
2023-03-23
SAML Login crash issue fixed.
5.8.7
2023-03-20
1. This version supports localisation for Hindi, Armenian and Ukrainian languages.
2. Bug fixes and performance improvements.
5.8.6
2023-03-01
1. Approvals issue during approving request approvals fixed (below 14105 server).
5.8.5
2023-02-27
1. This version supports Georgian, Thai, Greek, Lithuanian, Macedonian and Bulgarian languages.
2. Request Filters API migrated from v1 to v3 (from server build 14105).
3. General issue fixes and stability improvements.
5.8
2022-10-10
1. This version supports Change module from the server build 14000. It includes the following views and actions.
- Change List and its details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments and Attachments view
- Status change action
- MLA approval and level actions
2. The APIs of Task, Worklog, Attachment have been migrated to latest v3 version(from the server build 14000).
3. Bug fixes.
5.7.4
2022-09-27
UI issues related to iPhone 14 have been fixed.
5.7.3
2022-08-30
1. Restriction to paste a URL on the server field is removed.
2. Showing wrong notification count in iPad app is fixed.
3. The API used for Today Extension is updated from V1 to V3.
5.7.2
2022-08-16
Analytics app version mismatch issue Fixed.
5.7.1
2022-08-01
1. Upgraded app analytics version.
2. Customer Requirement -> Retaining Barcode/QR code mode based on previous selection during scanning.
3. Fixed customer issue -> Hiding chat support if chat is disabled on web.
5.7
2022-06-29
1. SDF-92592 : Captcha Verification Check for Mobile Logins from 13006 build.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold.
2. Bug fixes.
5.6.7
2022-03-22
1. Introduced Checklist feature on Request module.
2. User can now search assets using its service tag field.
3. Showing created time of the request in Request list.
4. Getting users comment before saving the request if the status change comment is mandatory.
5. Getting users permission when trying to connect https server.
5.6.6
2022-02-10
1. Supporting Technician to Requester chat from build number 13000.
2. Supporting Space field while creating and editing Request.
5.6.5
2021-12-01
Customer issue fixes.
5.6.4
2021-09-23
Customer issue fixes.
5.5
2020-12-08
1. Edit assets if the server build is 11121 or higher.
2. View the resource details while creating or editing requests if the server build is 11100 or higher.
3. Filter asset search results based on its Name, Barcode, Serial number, Product type, Product, State, and Site.
4. Bug fixes.
5.4.3
2020-11-19
1. Fixed iPhone12 UI issues.
2. Bug fixes.
5.4.2
2020-10-12
1. iOS 14 Date picker UI issue fixed.
2. Inline image loading issue in all web views fixed.
3. Minor Bug fixes.
5.4.1
2020-09-30
1. Template name and type are shown in the Request details page.
2. Close comment mandatory check removed if status_change_comment is disabled.
3. Bug fixes.
5.4
2020-08-28
Introduced Chat Module for iPhone app. (from 11123 builds) .
1. Technicians can chat with other technicians in the application.
2. Requesters can initiate a chat with technicians for their existing requests under Chat >> Existing Requests.
3. Requesters can initiate a chat with the technician group handling a request from the Chats module.
4. When requesters initiate chats, they can only raise a chat request. After a technician accepts the chat request, they can continue the chat.
5.3.1
2020-08-25
Issues Fixed:
1. Issues while editing requests in servers older than 10512 fixed.
2. Approval list crashing fixed.
3. Request description font issue fixed.
5.3
2020-08-18
1. New Passcode for enhanced security. Set up passcode under Settings.
2. Touch ID and Face ID options available now.
3. Configure the auto-lock time period to automatically lock the app.
4. In the Requests Module, All V1 APIs, except Reply API, have been migrated to V3.
5. Search through picklist values while creating and editing requests.
Issue Fixes
1. Portal & template images loading fixed.
2. Minor changes.
5.2.3
2020-06-11
This version is compatible with WorkLog API change, which has been released in the server build 11117
5.2.2
2020-03-18
General fixes and stability improvements.
5.2.1
2020-02-25
Integrated API search available on Request List View
5.2
2020-02-17
1. ServiceDesk Plus build number 10512 onwards, the default template will be loaded for all new requests.
2. Issue in Closed requests fixed.
3. Minor bug fixes done.
5.1.1
2020-01-28
1. This version is compatible with V3 Notification API, which has been released in the server build 11100.
2. Minor bug fixes
5.1
2019-12-23
1. iPad app supports Enterprise Service Management. (Build Number 11000 and above)
2. iPad app supports Request Templates. (Build Number 10512 and above)
3. You can now scan QR codes, in addition to bar codes, to add or fetch assets.
4. Minor bug fixes.
5.0
2019-10-17
Introducing Enterprise Service Management, a place, where you can have a centralized view of all service desk instances available across departments in your organization. You can mark any of the ServiceDesk instances as the default instance and users can access their help desk easily. (Build Number 11000 and above)
4.9
2019-10-03
- Quickly create requests by using templates in iPhone app (Server build 10512).
- Other issues related to iPhone 11 and iOS 13 have been fixed.
4.8.2
2019-02-26
For some users, the app crashed while doing the approval action. This has been fixed.
4.8.1
2018-12-03
For Requester, the iPad app crashed while adding a request. This has been fixed.
4.8
2018-10-25
1. This version supports Task Custom Filters.
2. Earlier, The “To” field for the reply request was not autofilled. This has been fixed.
4.7.1
2018-09-27
• Compatible with iPhone XS, iPhone XS Max and iPhone XR.
4.7
2018-09-19
In addition to “Request Approvals”, the app now supports “Change Approvals” as well (from server build 9418).
4.6
2018-08-30
1. Option to view request history (from build 9412).
2. In addition to image, you can now attach PDF, Text etc files to the requests and tasks.
3. Issues while scanning and searching assets have been fixed (from build 9412).
4. A few users faced issue while adding a request in HTTPS servers with port 443. This has been fixed.
4.5.1
2018-05-30
For a few users, the latest version(v4.5) of the app crashed after entering the login credentials due to a thread race condition. This has been fixed.
4.5
2018-05-24
1. In this update we have addressed the new general data protection regulation(GDPR) established for the European Union and have improved the overall application and data security to protect your privacy.
2. Refresh option in “Request filters" view.
3. Request creation and associating an asset can be done from the asset details page.
4. Minor bug fixes.
4.4.1
2017-12-20
1. Data-loading issue in Requester login is fixed.
2. Minor bug fixes.
4.4
2017-12-15
1. Support for Asset module (from server build 9330).
• View and search assets.
• Fetch asset details by scanning a barcode.
• Scan multiple barcodes and add them as new assets.
• Web RDP.
2. Broken navigationbar-buttons on the resolution, work log and notes screens have been fixed.
3. UI enhancements.
4. Minor bug fixes.
4.3.1
2017-12-13
1. Broken navigationbar-buttons on the resolution, work log and notes screens have been fixed.
2. Minor bug fixes.
4.3
2017-12-06
1. Search and view all solutions in the main view.
2. Data loading issue in Today widget is fixed.
4.2.2
2017-07-20
1. When ‘Domain filtering is disabled’ in the server for AD authentication, app now lists all the public domains in the login page instead of showing "Show all domains" option (Support from server build 9315).
2. Minor bug fixes.
4.2.1
2017-06-15
1. Approval flow is changed from "Approval List -> Take Action" to "Approval List -> Detail->Take Action"
2. Issue while opening the app via URL scheme is fixed.
4.2
2017-05-19
1. Support to do Approve / Reject actions on "My Pending Request Approvals" (from server build 9303).
2. "Invalid API key" error in "Assign technician" is fixed.
3. Minor bug fixes.
4.1.3
2017-05-11
Issue in Push Notification since the app could not get device token from few devices is fixed.
4.1.2
2017-03-20
Minor bug fixes.
4.1.1
2016-06-15
Issue which shows an "Error" message when the app loads data from the server build 9202 or below is fixed.
4.1
2016-06-06
1. Option to include non-operational hours in worklog.
2. Localization support for 31 languages
(Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Dannish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal, Polish, Portuguese, Portuguese-brazil, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese & Welsh).
3. Bug fixes.
4.0.2
2016-03-31
Bug fixes.
4.0.1
2016-03-11
NSURLErrorDomain error –1012 when the server is connected using SSL has been fixed.
4.0
2016-03-08
1. Option to view & search suggested solution and copy it to resolution (Server build 9203 and above).
2. AD login support (Server build 9203 and above).
3. Attachment support for tasks.
4. UI revamp for iphone app.
5. 3D touch support to quickly access "My Pending Requests", "Notifications" etc.
3.2
2015-06-24
1. Attachment support while creating new request.
2. Watch App support.
3. Bug fixes.
3.1
2015-03-06
1. Work Log for Task(Server build 9037 and above).
2. Bug fixes.
3.0
2015-01-05
1. Push Notification (Based on "Mobile Push Notification" settings in SDP product).
2. Support for Tasks.
3. "My Requests Due Today" and "My Overdue Requests" are listed under Today Widget(ios 8).
3. Bug fixes.