CA Service Point

CA Service Point



無料

1.7.2for iPhone, iPod touch
1.9
1 Ratings
CA, Inc
Developer
28.6MB
Size
2023年10月26日
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
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About CA Service Point

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management.


With CA Service Point mobile app, you can:

. Use natural language to report an issue, anywhere anytime

. Receive context-based suggestions

. Manage tickets, including adding comments and modifying and closing tickets

. Track ongoing activity

. View, download and add attachments

. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.

. Call your Service Desk with a single click via the auto dialer
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最新バージョン 1.7.2 の更新情報

Last updated on 2023年10月26日
旧バージョン
This release contains defect fixes.
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Version History
1.7.2
2023年10月26日
This release contains defect fixes.
1.7.1
2023年08月24日
This update includes bug fixes.
1.7
2023年04月26日
This release of the mobile app contains defect fixes.
1.6
2022年05月12日
Bug Fixes
1.5
2021年11月29日
What's New

Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
1.4
2021年08月12日
This release consists of additional capabilities for Analysts
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
1.2
2021年05月28日
Enhanced Service Point mobile app supporting analyst capabilities


- The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).
1.1
2020年11月06日
· CA Service Point Mobile app for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

· The app now supports Single Sign On.

· Bug fixes and stability improvements.


NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
1.0
2019年03月18日

CA Service Point FAQ

ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、CA Service Pointの最低システム要件をご確認ください。
iPhone
iOS 14.0以降が必要です。
iPod touch
iOS 14.0以降が必要です。
CA Service Pointは次の言語がサポートされています。 英語

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