CA Service Point
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1.7.2for iPhone, iPod touch
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CA Service Point 螢幕截圖
About CA Service Point
The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management.
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.
. Call your Service Desk with a single click via the auto dialer
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.
. Call your Service Desk with a single click via the auto dialer
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最新版本1.7.2更新日誌
Last updated on 2023年10月26日
歷史版本
This release contains defect fixes.
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Version History
1.7.2
2023年10月26日
This release contains defect fixes.
1.7.1
2023年08月24日
This update includes bug fixes.
1.7
2023年04月26日
This release of the mobile app contains defect fixes.
1.6
2022年05月12日
Bug Fixes
1.5
2021年11月29日
What's New
Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
1.4
2021年08月12日
This release consists of additional capabilities for Analysts
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
1.2
2021年05月28日
Enhanced Service Point mobile app supporting analyst capabilities
- The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).
- The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).
1.1
2020年11月06日
· CA Service Point Mobile app for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
· The app now supports Single Sign On.
· Bug fixes and stability improvements.
NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
· The app now supports Single Sign On.
· Bug fixes and stability improvements.
NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
1.0
2019年03月18日
CA Service Point FAQ
點擊此處瞭解如何在受限國家或地區下載CA Service Point。
以下為CA Service Point的最低配置要求。
iPhone
須使用 iOS 14.0 或以上版本。
iPod touch
須使用 iOS 14.0 或以上版本。
CA Service Point支持英文