ECI MobileTech

Name: ECI MobileTech
Rating: 4.7 (16 reviews)

Free

2024.04.1for iPhone, iPad and more

4.7

16 Ratings

ECi Software Solutions

Developer

33.1 MB

Size

2024年05月03日

Update Date

Business

About ECI MobileTech

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

• Empower techs to manage their own calls and inventory
• Quickly view parts availability from all warehouses, including technician car stock
• Real-time GPS monitoring
• View technician activity through the dispatch console
• Perform tech-to-tech parts transfers
• Add file attachments to service calls
• Capture and store signatures
• Easily search calls by status, tech, customer, or equipment
• Individual and group tech-to-tech chat for faster service completion time

最新バージョン 2024.04.1 の更新情報

Last updated on 2024年05月03日

旧バージョン

GPS accuracy fix.

Version History

2024.04.1

2024年05月03日

GPS accuracy fix.

2024.04.0

2024年04月26日

- Add support for Serviceable Items.
- Bug fixes and enhancements.

24.2.0

2024年02月29日

-Work Order Primary and Line Item Notes are included in the Allow Service Call Notes permission.
-3-month, 6-month, and 12-month meter reading averages are now displayed.
-The number of digits permitted in a meter reading is now validated.
-Last Meter Value, Last Meter Date, and Source are displayed on the meter reading entry window.
-The system now further distinguishes non-required meter readings from required meter readings.
-Modifications have been been made to how the system calculates the displayed Last Odometer.
-Bug fixes.

24.1.0

2024年01月25日

- Allow Assist to Re-Dispatch to call after departed to call
- On Hold provide further validation
- Add travel mileage for custom activities
- Travel mileage for return travel
- Update last odometer when edit an activity
- Odometer Report
- License Account label
- Allow edit functionality to lunch/break activities
- Allow delete functionality to activities
- Bug fixes

23.11.0

2023年11月07日

- Unschedule a call
- View and edit item notes when incompleting a call for a needed part
- Edit odometer on the Call Summary page
- Two characters are required when doing a search
- New pagination on equipment and customer searches
- Improvements to offline mode
- Bug fixes

23.9.0

2023年09月13日

- Prompt to arrive when within 500 feet of a service call’s location (152.5 meters)
- Prompt to complete when leaving a service call’s location
- Bug fixes

23.7.1

2023年08月01日

- Bug Fix: Assistant technician receiving multiple push notifications.
- Bug Fix: Time card activities persisting in an ongoing state.
- Bug Fix: Call details page occasionally reflecting incorrect times.
- Additional time zone fixes.

23.7.0

2023年07月10日

- Bug fix: Push the correct location remarks to EA when creating a new service call
- Stability improvements

23.6.0

2023年06月20日

- Specify due date or delivery method when requesting a needed part
- Display a quantity on hand of 0 when searching a warehouse for a known part when no quantity is available
- All fields in the Service Call Details page can now be copied
- View the Sales Rep on the Service Call Details page
- Honor the "Bypass meter reading requirement" option when set in the problem code
- Bug fixes and optimization

23.4.0

2023年04月25日

- Technicians with the ‘Allow Call Type Edit’ permission can now edit call types
- Technicians can now create new service calls when the equipment is unknown
- Technicians can now scan e-info QR codes when scanning to arrive and depart
- Bug fixes

23.1.0

2023年03月14日

- Search for all terms in the search field when selecting a part, regardless of order.
- Search for parts by vendor #, vendor history, oem # and oem history using the new ‘search with vendor or oem’ button.
- Scan barcodes to add parts to a service call.
- Scan barcodes to arrive to and depart from a service call.

23.0.1

2023年01月31日

- Customer name has been added to the Equipment History search results
- Model, Serial #, Equipment # and Customer name are now displayed in a header on the Equipment History page
- Primary service call notes now appear on the Notes page
- Service call notes are now viewable in Equipment History
- Bug Fixes

22.2.1

2022年11月01日

- Technicians with Xerox’s CareAR Assist may now launch CareAR from the MobileTech application.
- Bug Fixes

22.1.1

2022年09月20日

- Technicians with the ‘Allow Time Card’ permission can now easily fill gaps
- Dealers may now require gaps be filled prior to submitting time cards
- Dealers may now specify a threshold to auto fill time card gaps
- Support for iOS 16
- Bug Fixes

22.1.0

2022年07月26日

- Technicians with the ‘Allow Time Card’ permission can now create, update, delete and submit time card activities.
- Bug fixes.

22.0.4

2022年05月25日

- Bug fixes to address inventory discrepancies.

22.0.2

2022年02月21日

- Fixed an issue preventing new calls from displaying when the call list was initially empty.

22.0.1

2022年02月15日

- Sort service calls and group calls by scheduled date.
- Support for all activity codes with a category of 'service calls'
- Bug fixes & stability improvements.

21.3.2

2021年12月07日

- Technicians will receive a push notification indicating they have a new chat message.
- Technicians will receive a push notification indicating they have a new transfer request.
- Added warranty date to the service call details page.
- Technicians will now receive a warning when either their app or system are not current.
- Technicians will now be directed to the login page instead of receiving a 401 auth error.
- Bug fixes & performance improvements.

21.3.1

2021年10月22日

- Improved performance when searching or using a part.

21.3.0

2021年10月05日

- Technicians can transfer to and from customer warehouses.
- Technicians can transfer to and from company warehouses.
- Technicians can use parts directly from a customer warehouse.
- Technicians will see a new flag on both the service call list and map which reflects call priority.
- Technicians can now select a bin when using an item.

21.2.0

2021年08月18日

- Technicians can create, view, edit and delete service call line item notes
- Technicians can view and add parts prior to dispatching to a call
- Technicians will see an indicator on the service calls list if a call contains a needed part
- Technicians can view and edit the problem description for the follow-up call during an incomplete
- Dispatchers can now restrict the sort order and limit the number of calls a technician can view
- Bug fixes and additional enhancements

21.1.4

2021年07月13日

- Technicians can now delete tasks from the Unsynced Data page if the task fails to process
- Service call data will auto refresh after selecting a call to view in the Service Call Details page and when dispatching to a call
- Bug fix
– Addressed an issue where the completed calls page wasn’t always populating
- Other bug fixes

21.1.3

2021年06月01日

- View technician warehouse inventory while offline.
- Indicate when a technician has unread chat messages.
- Bug fixes and stability improvements.

21.1.2

2021年04月05日

• Updated service call filtering options.
• The primary technician can now view the status of assistants.
• Stability and performance improvements.
• Bug fixes.

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