ECI MobileTech

Name: ECI MobileTech
Rating: 4.5 (14 reviews)

Free

24.2.0for iPhone, iPad and more

4.5

14 Ratings

ECi Software Solutions

Developer

29.1 MB

Size

Feb 29, 2024

Update Date

Business

About ECI MobileTech

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

• Empower techs to manage their own calls and inventory
• Quickly view parts availability from all warehouses, including technician car stock
• Real-time GPS monitoring
• View technician activity through the dispatch console
• Perform tech-to-tech parts transfers
• Add file attachments to service calls
• Capture and store signatures
• Easily search calls by status, tech, customer, or equipment
• Individual and group tech-to-tech chat for faster service completion time

What's New in the Latest Version 24.2.0

Last updated on Feb 29, 2024

Old Versions

-Work Order Primary and Line Item Notes are included in the Allow Service Call Notes permission.
-3-month, 6-month, and 12-month meter reading averages are now displayed.
-The number of digits permitted in a meter reading is now validated.
-Last Meter Value, Last Meter Date, and Source are displayed on the meter reading entry window.
-The system now further distinguishes non-required meter readings from required meter readings.
-Modifications have been been made to how the system calculates the displayed Last Odometer.
-Bug fixes.

Version History

24.2.0

Feb 29, 2024

24.1.0

Jan 25, 2024

- Allow Assist to Re-Dispatch to call after departed to call
- On Hold provide further validation
- Add travel mileage for custom activities
- Travel mileage for return travel
- Update last odometer when edit an activity
- Odometer Report
- License Account label
- Allow edit functionality to lunch/break activities
- Allow delete functionality to activities
- Bug fixes

23.11.0

Nov 7, 2023

- Unschedule a call
- View and edit item notes when incompleting a call for a needed part
- Edit odometer on the Call Summary page
- Two characters are required when doing a search
- New pagination on equipment and customer searches
- Improvements to offline mode
- Bug fixes

23.9.0

Sep 13, 2023

- Prompt to arrive when within 500 feet of a service call’s location (152.5 meters)
- Prompt to complete when leaving a service call’s location
- Bug fixes

23.7.1

Aug 1, 2023

- Bug Fix: Assistant technician receiving multiple push notifications.
- Bug Fix: Time card activities persisting in an ongoing state.
- Bug Fix: Call details page occasionally reflecting incorrect times.
- Additional time zone fixes.

23.7.0

Jul 10, 2023

- Bug fix: Push the correct location remarks to EA when creating a new service call
- Stability improvements

23.6.0

Jun 20, 2023

- Specify due date or delivery method when requesting a needed part
- Display a quantity on hand of 0 when searching a warehouse for a known part when no quantity is available
- All fields in the Service Call Details page can now be copied
- View the Sales Rep on the Service Call Details page
- Honor the "Bypass meter reading requirement" option when set in the problem code
- Bug fixes and optimization

23.4.0

Apr 25, 2023

- Technicians with the ‘Allow Call Type Edit’ permission can now edit call types
- Technicians can now create new service calls when the equipment is unknown
- Technicians can now scan e-info QR codes when scanning to arrive and depart
- Bug fixes

23.1.0

Mar 14, 2023

- Search for all terms in the search field when selecting a part, regardless of order.
- Search for parts by vendor #, vendor history, oem # and oem history using the new ‘search with vendor or oem’ button.
- Scan barcodes to add parts to a service call.
- Scan barcodes to arrive to and depart from a service call.

23.0.1

Jan 31, 2023

- Customer name has been added to the Equipment History search results
- Model, Serial #, Equipment # and Customer name are now displayed in a header on the Equipment History page
- Primary service call notes now appear on the Notes page
- Service call notes are now viewable in Equipment History
- Bug Fixes

22.2.1

Nov 1, 2022

- Technicians with Xerox’s CareAR Assist may now launch CareAR from the MobileTech application.
- Bug Fixes

22.1.1

Sep 20, 2022

- Technicians with the ‘Allow Time Card’ permission can now easily fill gaps
- Dealers may now require gaps be filled prior to submitting time cards
- Dealers may now specify a threshold to auto fill time card gaps
- Support for iOS 16
- Bug Fixes

22.1.0

Jul 26, 2022

- Technicians with the ‘Allow Time Card’ permission can now create, update, delete and submit time card activities.
- Bug fixes.

22.0.4

May 25, 2022

- Bug fixes to address inventory discrepancies.

22.0.2

Feb 21, 2022

- Fixed an issue preventing new calls from displaying when the call list was initially empty.

22.0.1

Feb 15, 2022

- Sort service calls and group calls by scheduled date.
- Support for all activity codes with a category of 'service calls'
- Bug fixes & stability improvements.

21.3.2

Dec 7, 2021

- Technicians will receive a push notification indicating they have a new chat message.
- Technicians will receive a push notification indicating they have a new transfer request.
- Added warranty date to the service call details page.
- Technicians will now receive a warning when either their app or system are not current.
- Technicians will now be directed to the login page instead of receiving a 401 auth error.
- Bug fixes & performance improvements.

21.3.1

Oct 22, 2021

- Improved performance when searching or using a part.

21.3.0

Oct 5, 2021

- Technicians can transfer to and from customer warehouses.
- Technicians can transfer to and from company warehouses.
- Technicians can use parts directly from a customer warehouse.
- Technicians will see a new flag on both the service call list and map which reflects call priority.
- Technicians can now select a bin when using an item.

21.2.0

Aug 18, 2021

- Technicians can create, view, edit and delete service call line item notes
- Technicians can view and add parts prior to dispatching to a call
- Technicians will see an indicator on the service calls list if a call contains a needed part
- Technicians can view and edit the problem description for the follow-up call during an incomplete
- Dispatchers can now restrict the sort order and limit the number of calls a technician can view
- Bug fixes and additional enhancements

21.1.4

Jul 13, 2021

- Technicians can now delete tasks from the Unsynced Data page if the task fails to process
- Service call data will auto refresh after selecting a call to view in the Service Call Details page and when dispatching to a call
- Bug fix
– Addressed an issue where the completed calls page wasn’t always populating
- Other bug fixes

21.1.3

Jun 1, 2021

- View technician warehouse inventory while offline.
- Indicate when a technician has unread chat messages.
- Bug fixes and stability improvements.

21.1.2

Apr 5, 2021

• Updated service call filtering options.
• The primary technician can now view the status of assistants.
• Stability and performance improvements.
• Bug fixes.

21.1.0

Feb 8, 2021

• Technicians with the new ‘Allow Create Call’ permission can now create a new service call
• Technicians can now email a pdf of the call summary
• Technicians can now add attachments while offline
• Technicians can view if a call is On Hold or Scheduled on the mobile map
• Stability and performance improvements
• Bug fixes

20.1.5

Jan 14, 2021

• Performance enhancements
• This update requires MobileTech Host Service (v 1.2.0.7) which was made available in November.

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