HappyFox Help Desk 2.0
#1 Help Desk 5 Years in a Row
無料
1.17.0for iPhone, iPad and more
Age Rating
HappyFox Help Desk 2.0 スクリーンショット
About HappyFox Help Desk 2.0
HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
What you can do with HappyFox Helpdesk 2.0 App:
- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance
Your HappyFox tickets are at your fingertips. Literally!
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
What you can do with HappyFox Helpdesk 2.0 App:
- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance
Your HappyFox tickets are at your fingertips. Literally!
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最新バージョン 1.17.0 の更新情報
Last updated on 2023年09月01日
旧バージョン
Features
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
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Version History
1.17.0
2023年09月01日
Features
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
1.16.1
2023年02月07日
- Added Search functionality in Queues List and Canned Actions List.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements.
1.16.0
2022年11月15日
- Agents can now delete a ticket. To delete a ticket, open a ticket (details), tap 'Actions' button in footer, choose 'Delete Ticket'.
- Fixed an issue when closing tickets, where the app will keep on loading.
- Various other bug fixes and improvements.
- Fixed an issue when closing tickets, where the app will keep on loading.
- Various other bug fixes and improvements.
1.15.1
2022年09月12日
- Fixed an issue in iPhones where uploading HEIC image files from Gallery won't be rendered in the view attachment screen.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.
1.15.0
2022年08月22日
- Agents can now insert KB Articles when adding a Reply / Private Note
- Fixed SSO sign in issues
- Other Bug Fixes and Improvements
- Fixed SSO sign in issues
- Other Bug Fixes and Improvements
1.14.1
2022年06月15日
Fixed the bug where the app will log the user out with an error - "This Feature is currently not available for your account".
1.14.0
2022年06月13日
- Copy Permalink option is now available for each ticket update. Tap on a single update in ticket details, on top-right click on the menu icon to access the "Copy Permalink" option.
- Timestamp format' setting (Absolute/Relative) from Helpdesk web is now supported in mobile app
- Cookies related to SSO login can be cleared by long-pressing the "Log in using SSO" button
- Other bug fixes and improvements
- Timestamp format' setting (Absolute/Relative) from Helpdesk web is now supported in mobile app
- Cookies related to SSO login can be cleared by long-pressing the "Log in using SSO" button
- Other bug fixes and improvements
1.13.0
2022年05月04日
View all types of ticket updates in the ticket details page.
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.
Do you have a feature request or feedback? Mail us at support@happyfox.com
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.12.0
2022年03月04日
New in this release:
• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.
Do you have a feature request or feedback? Mail us at support@happyfox.com
• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.11.0
2022年02月22日
New in this release:
• Category and Status Queues are now available in Queues screen.
• Upload Attachments when posting a Reply or Private Note.
• Fixed an issue when applying multiple Canned Actions.
• Fixed an issue with Contacts not receiving new reply notifications.
Do you have a feature request or feedback? Mail us at support@happyfox.com
• Category and Status Queues are now available in Queues screen.
• Upload Attachments when posting a Reply or Private Note.
• Fixed an issue when applying multiple Canned Actions.
• Fixed an issue with Contacts not receiving new reply notifications.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.10.0
2022年02月02日
New in this release:
• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.
Have a feature request? Mail us at support@happyfox.com
• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.
Have a feature request? Mail us at support@happyfox.com
1.9.0
2021年11月20日
New in this release:
• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.
Have a feature request? Mail us at support@happyfox.com
• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.
Have a feature request? Mail us at support@happyfox.com
1.8.1
2021年09月28日
Fixes in 1.8.1
• Fixes an issue when signing in with SSO.
• Fixes a bug when adding replies or private notes with cc or bcc fields.
New in 1.8.0
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
• Fixes an issue when signing in with SSO.
• Fixes a bug when adding replies or private notes with cc or bcc fields.
New in 1.8.0
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
1.8.0
2021年09月21日
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
1.7.2
2021年07月28日
• Fixes an issue with creating private notes when "Set due date" permission is enabled.
• Adds a loading indicator when changing notification settings.
Have a feature request? Mail us at support@happyfox.com
• Adds a loading indicator when changing notification settings.
Have a feature request? Mail us at support@happyfox.com
1.7.1
2021年07月22日
- Improved UI for posting a reply and private note in a ticket.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.7.0
2021年07月08日
New: Added support for editing Ticket Custom Fields and Contact Custom Fields
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.6.1
2021年06月18日
Bug fixes and UI improvements.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.6.0
2021年06月07日
Added iPad support.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.5.1
2021年05月19日
Fixes ticket reply screen unresponsiveness issue.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.5.0
2021年03月13日
- New: Create new support tickets directly from the app
- Under the hood performance improvements
Have a feature request? Mail us at support@happyfox.com
- Under the hood performance improvements
Have a feature request? Mail us at support@happyfox.com
1.4.0
2021年01月28日
New in this release:
- Merge Ticket: You might receive multiple tickets from the same contact, related to the same issue. Now you can merge all the duplicate tickets together into a single ticket.
- Forward Ticket: Sometimes you need to involve someone outside your team on a ticket. Now you can forward a ticket's content to an email address with ease.
From the previous release:
- Get Push Notifications for common ticket activities.
- Added In-app Chat support. To chat with HappyFox Support, go to Settings → Help & Support. Powered by HappyFox In-app Chat SDK – https://www.happyfox.com/in-app-chat/
1.3.0
2020年10月16日
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
Here are the new features in this release:
- Get Push Notifications for common ticket activities.
- When a new ticket is created in any of your Categories.
- When a new reply is added by a contact in any of the tickets that you have replied to.
- When you are assigned a ticket.
- When you are alerted by a private note.
- When a ticket is moved from one Category to another.
- When a ticket is merged with another.
- Go to Settings → Push Notifications to customize your preferences.
- Added In-app Chat support.
- To chat with HappyFox Support, go to Settings → Help & Support.
- Powered by HappyFox In-app Chat SDK. Learn more at https://www.happyfox.com/in-app-chat/
Fixes and Improvements:
- Improved user experience with data caching for faster app startup.
- Improved error handling on various ticket workflows.
- Fixed UI issues when loading a Queue or Ticket details.
Here are the new features in this release:
- Get Push Notifications for common ticket activities.
- When a new ticket is created in any of your Categories.
- When a new reply is added by a contact in any of the tickets that you have replied to.
- When you are assigned a ticket.
- When you are alerted by a private note.
- When a ticket is moved from one Category to another.
- When a ticket is merged with another.
- Go to Settings → Push Notifications to customize your preferences.
- Added In-app Chat support.
- To chat with HappyFox Support, go to Settings → Help & Support.
- Powered by HappyFox In-app Chat SDK. Learn more at https://www.happyfox.com/in-app-chat/
Fixes and Improvements:
- Improved user experience with data caching for faster app startup.
- Improved error handling on various ticket workflows.
- Fixed UI issues when loading a Queue or Ticket details.
1.2.0
2020年08月08日
In this release:
- New: Log in with Single Sign-on providers like Google G Suite, Microsoft Azure, OneLogin, Okta, and more.
- New: Password autofill added to the login form. This works with iCloud Keychain as well as third-party password managers.
- Fixed: Numerous UI enhancements and bug fixes.
- New: Log in with Single Sign-on providers like Google G Suite, Microsoft Azure, OneLogin, Okta, and more.
- New: Password autofill added to the login form. This works with iCloud Keychain as well as third-party password managers.
- Fixed: Numerous UI enhancements and bug fixes.
1.1.0
2020年06月16日
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
- New: Lock with Touch ID / Face ID
- New: Display the ID of every ticket
- Fix: UI improvements and performance fixes
- New: Lock with Touch ID / Face ID
- New: Display the ID of every ticket
- Fix: UI improvements and performance fixes
HappyFox Help Desk 2.0 FAQ
ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、HappyFox Help Desk 2.0の最低システム要件をご確認ください。
iPhone
iOS 12.0以降が必要です。
iPad
iPadOS 12.0以降が必要です。
iPod touch
iOS 12.0以降が必要です。
HappyFox Help Desk 2.0は次の言語がサポートされています。 英語