HappyFox Help Desk 2.0
#1 Help Desk 5 Years in a Row
Free
1.17.0for iPhone, iPad and more
Age Rating
HappyFox Help Desk 2.0 Screenshots
About HappyFox Help Desk 2.0
HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
What you can do with HappyFox Helpdesk 2.0 App:
- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance
Your HappyFox tickets are at your fingertips. Literally!
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
What you can do with HappyFox Helpdesk 2.0 App:
- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance
Your HappyFox tickets are at your fingertips. Literally!
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What's New in the Latest Version 1.17.0
Last updated on Sep 1, 2023
Old Versions
Features
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
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Version History
1.17.0
Sep 1, 2023
Features
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..
Bug Fixes
- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements.
1.16.1
Feb 7, 2023
- Added Search functionality in Queues List and Canned Actions List.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements.
1.16.0
Nov 15, 2022
- Agents can now delete a ticket. To delete a ticket, open a ticket (details), tap 'Actions' button in footer, choose 'Delete Ticket'.
- Fixed an issue when closing tickets, where the app will keep on loading.
- Various other bug fixes and improvements.
- Fixed an issue when closing tickets, where the app will keep on loading.
- Various other bug fixes and improvements.
1.15.1
Sep 12, 2022
- Fixed an issue in iPhones where uploading HEIC image files from Gallery won't be rendered in the view attachment screen.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.
1.15.0
Aug 22, 2022
- Agents can now insert KB Articles when adding a Reply / Private Note
- Fixed SSO sign in issues
- Other Bug Fixes and Improvements
- Fixed SSO sign in issues
- Other Bug Fixes and Improvements
1.14.1
Jun 15, 2022
Fixed the bug where the app will log the user out with an error - "This Feature is currently not available for your account".
1.14.0
Jun 13, 2022
- Copy Permalink option is now available for each ticket update. Tap on a single update in ticket details, on top-right click on the menu icon to access the "Copy Permalink" option.
- Timestamp format' setting (Absolute/Relative) from Helpdesk web is now supported in mobile app
- Cookies related to SSO login can be cleared by long-pressing the "Log in using SSO" button
- Other bug fixes and improvements
- Timestamp format' setting (Absolute/Relative) from Helpdesk web is now supported in mobile app
- Cookies related to SSO login can be cleared by long-pressing the "Log in using SSO" button
- Other bug fixes and improvements
1.13.0
May 4, 2022
View all types of ticket updates in the ticket details page.
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.
Do you have a feature request or feedback? Mail us at support@happyfox.com
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.12.0
Mar 4, 2022
New in this release:
• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.
Do you have a feature request or feedback? Mail us at support@happyfox.com
• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.11.0
Feb 22, 2022
New in this release:
• Category and Status Queues are now available in Queues screen.
• Upload Attachments when posting a Reply or Private Note.
• Fixed an issue when applying multiple Canned Actions.
• Fixed an issue with Contacts not receiving new reply notifications.
Do you have a feature request or feedback? Mail us at support@happyfox.com
• Category and Status Queues are now available in Queues screen.
• Upload Attachments when posting a Reply or Private Note.
• Fixed an issue when applying multiple Canned Actions.
• Fixed an issue with Contacts not receiving new reply notifications.
Do you have a feature request or feedback? Mail us at support@happyfox.com
1.10.0
Feb 2, 2022
New in this release:
• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.
Have a feature request? Mail us at support@happyfox.com
• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.
Have a feature request? Mail us at support@happyfox.com
1.9.0
Nov 20, 2021
New in this release:
• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.
Have a feature request? Mail us at support@happyfox.com
• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.
Have a feature request? Mail us at support@happyfox.com
1.8.1
Sep 28, 2021
Fixes in 1.8.1
• Fixes an issue when signing in with SSO.
• Fixes a bug when adding replies or private notes with cc or bcc fields.
New in 1.8.0
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
• Fixes an issue when signing in with SSO.
• Fixes a bug when adding replies or private notes with cc or bcc fields.
New in 1.8.0
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
1.8.0
Sep 21, 2021
• Fully revamped Update Ticket Properties screen to be fully functional. This includes improved UX, the ability to change CC, BCC, tags, time spent, and other ticket information.
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
• Improved Reply & Private Note compose screens with added timer and cc recipients.
Have a feature request? Mail us at support@happyfox.com
1.7.2
Jul 28, 2021
• Fixes an issue with creating private notes when "Set due date" permission is enabled.
• Adds a loading indicator when changing notification settings.
Have a feature request? Mail us at support@happyfox.com
• Adds a loading indicator when changing notification settings.
Have a feature request? Mail us at support@happyfox.com
1.7.1
Jul 22, 2021
- Improved UI for posting a reply and private note in a ticket.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.7.0
Jul 8, 2021
New: Added support for editing Ticket Custom Fields and Contact Custom Fields
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.6.1
Jun 18, 2021
Bug fixes and UI improvements.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.6.0
Jun 7, 2021
Added iPad support.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.5.1
May 19, 2021
Fixes ticket reply screen unresponsiveness issue.
Have a feature request? Mail us at support@happyfox.com
Have a feature request? Mail us at support@happyfox.com
1.5.0
Mar 13, 2021
- New: Create new support tickets directly from the app
- Under the hood performance improvements
Have a feature request? Mail us at support@happyfox.com
- Under the hood performance improvements
Have a feature request? Mail us at support@happyfox.com
1.4.0
Jan 28, 2021
New in this release:
- Merge Ticket: You might receive multiple tickets from the same contact, related to the same issue. Now you can merge all the duplicate tickets together into a single ticket.
- Forward Ticket: Sometimes you need to involve someone outside your team on a ticket. Now you can forward a ticket's content to an email address with ease.
From the previous release:
- Get Push Notifications for common ticket activities.
- Added In-app Chat support. To chat with HappyFox Support, go to Settings → Help & Support. Powered by HappyFox In-app Chat SDK – https://www.happyfox.com/in-app-chat/
1.3.0
Oct 16, 2020
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
Here are the new features in this release:
- Get Push Notifications for common ticket activities.
- When a new ticket is created in any of your Categories.
- When a new reply is added by a contact in any of the tickets that you have replied to.
- When you are assigned a ticket.
- When you are alerted by a private note.
- When a ticket is moved from one Category to another.
- When a ticket is merged with another.
- Go to Settings → Push Notifications to customize your preferences.
- Added In-app Chat support.
- To chat with HappyFox Support, go to Settings → Help & Support.
- Powered by HappyFox In-app Chat SDK. Learn more at https://www.happyfox.com/in-app-chat/
Fixes and Improvements:
- Improved user experience with data caching for faster app startup.
- Improved error handling on various ticket workflows.
- Fixed UI issues when loading a Queue or Ticket details.
Here are the new features in this release:
- Get Push Notifications for common ticket activities.
- When a new ticket is created in any of your Categories.
- When a new reply is added by a contact in any of the tickets that you have replied to.
- When you are assigned a ticket.
- When you are alerted by a private note.
- When a ticket is moved from one Category to another.
- When a ticket is merged with another.
- Go to Settings → Push Notifications to customize your preferences.
- Added In-app Chat support.
- To chat with HappyFox Support, go to Settings → Help & Support.
- Powered by HappyFox In-app Chat SDK. Learn more at https://www.happyfox.com/in-app-chat/
Fixes and Improvements:
- Improved user experience with data caching for faster app startup.
- Improved error handling on various ticket workflows.
- Fixed UI issues when loading a Queue or Ticket details.
1.2.0
Aug 8, 2020
In this release:
- New: Log in with Single Sign-on providers like Google G Suite, Microsoft Azure, OneLogin, Okta, and more.
- New: Password autofill added to the login form. This works with iCloud Keychain as well as third-party password managers.
- Fixed: Numerous UI enhancements and bug fixes.
- New: Log in with Single Sign-on providers like Google G Suite, Microsoft Azure, OneLogin, Okta, and more.
- New: Password autofill added to the login form. This works with iCloud Keychain as well as third-party password managers.
- Fixed: Numerous UI enhancements and bug fixes.
1.1.0
Jun 16, 2020
Meet HappyFox Helpdesk 2.0 – A fresh new take on the mobile helpdesk you love!
- New: Lock with Touch ID / Face ID
- New: Display the ID of every ticket
- Fix: UI improvements and performance fixes
- New: Lock with Touch ID / Face ID
- New: Display the ID of every ticket
- Fix: UI improvements and performance fixes
HappyFox Help Desk 2.0 FAQ
Click here to learn how to download HappyFox Help Desk 2.0 in restricted country or region.
Check the following list to see the minimum requirements of HappyFox Help Desk 2.0.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
HappyFox Help Desk 2.0 supports English
