Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

HiKnow スクリーンショット

iPad

iPhone

About HiKnow

HiKnow App provides enterprise customers with technical services and support. It allows users to:

● Manage products and components
● Access to product materials such as documents, cases, and videos
● Scan the barcode/QR code of the product to check component information, warranty and maintenance
● Request on-site support and spare parts
● Connect with fellows and community to define Huawei products
● Check software request progress
● Seek help from the virtual assistant
● Contact through the global service hotline

Bring digital to every person, home, and organization for a fully connected, intelligent world.

Features
● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.
● My Software Requests: Check progress of your software requests and send task reminders with one click.
● iKnow: Ask the virtual assistant questions and get instant responses.

Contact Us
For any questions or suggestions about this App,
send it through App: Me > Help/Feedback > Feedback
or email: e.support@huawei.com