Remote Eye
Technical Remote Support
無料
3.3.2for iPhone, iPad and more
Age Rating
Remote Eye スクリーンショット
About Remote Eye
Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
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最新バージョン 3.3.2 の更新情報
Last updated on 2024年03月14日
旧バージョン
Improve video quality on low-connectivity environments.Bugs fixed
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Version History
3.3.2
2024年03月14日
Improve video quality on low-connectivity environments.Bugs fixed
3.3.1
2024年03月07日
Bugs fixed
3.3.0
2024年02月21日
Connect to expert site https://expert.remoteeye.comVoice to voice real time translation
3.1.10
2023年08月11日
Some bugs fixed
3.1.9
2023年08月09日
Some bugs fixed
3.1.8
2023年03月30日
Some bugs fixed.
3.1.7
2023年02月16日
Bug fixed when change resolution to Full HD in a call
3.1.6
2022年08月30日
Some bugs fixed
3.1.5
2022年07月25日
Some bugs fixed
3.1.4
2022年07月21日
Some bugs fixed
3.1.3
2022年07月19日
Some bugs fixed
3.1.2
2022年06月09日
Update App Store images
3.1.1
2022年05月12日
Some bugs fixed
3.1
2022年05月05日
- Some bugs fixed
3.0.3
2021年07月07日
Bugs fixed
3.0.2
2021年04月14日
Minor bugs fixed
3.0.1
2021年04月01日
Fix orientation problems
3.0
2021年02月11日
Remote Eye new designBugs fix
2.2
2021年01月29日
- Update webRTC version.
2.1
2020年11月13日
New feature: Upload File.This new tool permits the Operator to make photos and videos if there is no internet connection at work place. When the internet connection is back the Operator can send the recorded media files to his Expert.Expert may be notified with SMS and email.
2.0.0
2020年08月13日
New features:
- Guest Mode. Invite an External Provider to your conversation.
- Enable/Disable video recording
- Chat messages
- Receive PDF files
- Video Zooming
- Augmented Reality Blue Dot
- Make a call from the device to the Expert
- Low Data Mode: keep the image quality if connectivity is not good.
UIX improvements and bug fixing.
- Guest Mode. Invite an External Provider to your conversation.
- Enable/Disable video recording
- Chat messages
- Receive PDF files
- Video Zooming
- Augmented Reality Blue Dot
- Make a call from the device to the Expert
- Low Data Mode: keep the image quality if connectivity is not good.
UIX improvements and bug fixing.
1.4.0
2020年02月14日
New feature: free drawing enabled. Make a screenshot and draw over the picture in real time.
1.3
2019年10月29日
- Keep video streaming when the Expert starts a Screen Sharing session.
- Solve video zoom problem
- Solve video zoom problem
1.2
2019年01月18日
New feature: make HD photo.
1.1
2018年06月13日
Added new feature: stream from webcam. This tool has been highly demanded from our users and will enhance communication between Remote Expert and Field Technician.
Pressing the "Webcam" button, The Remote Expert will switch on his webcam and the Field Technician willl receive the video on his screen.
Remote Expert can use it to show tools or machines to the Field Technician. Or just introduce himself.
Pressing the "Webcam" button, The Remote Expert will switch on his webcam and the Field Technician willl receive the video on his screen.
Remote Expert can use it to show tools or machines to the Field Technician. Or just introduce himself.
Remote Eye FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Remote Eyeの最低システム要件をご確認ください。
iPhone
iOS 12.0以降が必要です。
iPad
iPadOS 12.0以降が必要です。
iPod touch
iOS 12.0以降が必要です。
Remote Eyeは次の言語がサポートされています。 スペイン語, 英語
