Remote Eye
Technical Remote Support
Free
3.3.2for iPhone, iPad and more
Age Rating
Remote Eye Screenshots
About Remote Eye
Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
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What's New in the Latest Version 3.3.2
Last updated on Mar 14, 2024
Old Versions
Improve video quality on low-connectivity environments.Bugs fixed
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Version History
3.3.2
Mar 14, 2024
Improve video quality on low-connectivity environments.Bugs fixed
3.3.1
Mar 7, 2024
Bugs fixed
3.3.0
Feb 21, 2024
Connect to expert site https://expert.remoteeye.comVoice to voice real time translation
3.1.10
Aug 11, 2023
Some bugs fixed
3.1.9
Aug 9, 2023
Some bugs fixed
3.1.8
Mar 30, 2023
Some bugs fixed.
3.1.7
Feb 16, 2023
Bug fixed when change resolution to Full HD in a call
3.1.6
Aug 30, 2022
Some bugs fixed
3.1.5
Jul 25, 2022
Some bugs fixed
3.1.4
Jul 21, 2022
Some bugs fixed
3.1.3
Jul 19, 2022
Some bugs fixed
3.1.2
Jun 9, 2022
Update App Store images
3.1.1
May 12, 2022
Some bugs fixed
3.1
May 5, 2022
- Some bugs fixed
3.0.3
Jul 7, 2021
Bugs fixed
3.0.2
Apr 14, 2021
Minor bugs fixed
3.0.1
Apr 1, 2021
Fix orientation problems
3.0
Feb 11, 2021
Remote Eye new designBugs fix
2.2
Jan 29, 2021
- Update webRTC version.
2.1
Nov 13, 2020
New feature: Upload File.This new tool permits the Operator to make photos and videos if there is no internet connection at work place. When the internet connection is back the Operator can send the recorded media files to his Expert.Expert may be notified with SMS and email.
2.0.0
Aug 13, 2020
New features:
- Guest Mode. Invite an External Provider to your conversation.
- Enable/Disable video recording
- Chat messages
- Receive PDF files
- Video Zooming
- Augmented Reality Blue Dot
- Make a call from the device to the Expert
- Low Data Mode: keep the image quality if connectivity is not good.
UIX improvements and bug fixing.
- Guest Mode. Invite an External Provider to your conversation.
- Enable/Disable video recording
- Chat messages
- Receive PDF files
- Video Zooming
- Augmented Reality Blue Dot
- Make a call from the device to the Expert
- Low Data Mode: keep the image quality if connectivity is not good.
UIX improvements and bug fixing.
1.4.0
Feb 14, 2020
New feature: free drawing enabled. Make a screenshot and draw over the picture in real time.
1.3
Oct 29, 2019
- Keep video streaming when the Expert starts a Screen Sharing session.
- Solve video zoom problem
- Solve video zoom problem
1.2
Jan 18, 2019
New feature: make HD photo.
1.1
Jun 13, 2018
Added new feature: stream from webcam. This tool has been highly demanded from our users and will enhance communication between Remote Expert and Field Technician.
Pressing the "Webcam" button, The Remote Expert will switch on his webcam and the Field Technician willl receive the video on his screen.
Remote Expert can use it to show tools or machines to the Field Technician. Or just introduce himself.
Pressing the "Webcam" button, The Remote Expert will switch on his webcam and the Field Technician willl receive the video on his screen.
Remote Expert can use it to show tools or machines to the Field Technician. Or just introduce himself.
Remote Eye FAQ
Click here to learn how to download Remote Eye in restricted country or region.
Check the following list to see the minimum requirements of Remote Eye.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Remote Eye supports English, Spanish
